Can't access either of my towns (two different origin accounts) and haven't been able to since the Valentine's day update. "man, I hate this screen" is a serious understatement in my case.
Can we get some acknowledgement that EA is aware of this problem and is working on it? Because there are many different threads on this issue and still no mention of any action being made to fix it.
Like wth man we support your game an play it heap and when it goes all wrong we get sent a MSG saying cannot connect to server like wth I was on it all day and when I get home in the afternoon I get these msges like I've been banned. You guys seriously need to fix this kind of problem ASAP or at least update your servers to handle a a extremely large amount of traffic like c'mon... I've been playing for at least the past 2 months and this happens. I ain't a happy chappy bro, the game just killed the fun of it in its self -.-
Twice now, after scratching my Itchy and Scratchy scratch and win, my game has automatically brought up a new ticket and taken the three donuts from my account. I should have 4 donuts, but instead I somehow have -2 donuts. Please help me get my donuts back.
To add to the litany of woes: my game froze this morning, and all I can get is the screen shot where it froze in mid-game. After I've been on that shot for a minute or so, the music starts to play, but I still can't move the screen or access any menu options. I can get Homer to say "Task book opened" once when I tap it, but that's it--just the music and a frozen screen. Then after another minute or two the music fades out, and nothing happens. Is there anything I can do aside from deleting and re-downloading the game and risking losing everything and having to start the game from the start?
24 hours and still can not access my game! I did the update in app store, restarted the ipad, have logged off of origin and relogged in. And this is the error i get, i tap screen to access my city and the donut spins, then plays a strumming of a harp sound effect (valentines addon) and just loops the effect until i exit the game. When i reenter this effect is still playing as the game loads then it finally crashes. And then when i restart the app i all happens again.
EA PLEASE ADDRESS THIS ISSUE
Also if i play anonymously all my friends from origin are listed in the game even though i am not logged on? How is this possible?
I figured out the harp sound is a level up sound effect. But game is STILL LOCKED UP
A NEW update in app just occured! I was so excited. Downloaded the updates, exact same problem is still happening.
This has had no new effect on fixing the problem i am having. So now back to frustration. Terrible..
Any word from EA about the current bug/problem? I haven't been able to access my Springfield since Friday evening! Wrote EA about this on Saturday and still no word back from them. I get stuck on the title page with the harp playing on loop.
I can play anonymously if I log out, but I don't want to do that! After all of the work I put into my Springfield (and my few reluctant donut purchases) I feel like they would be null-and-void if I just consented to play anonymously. What's going on!?
As the screen loads When visiting my neighbours as soon as the town appears after a few seconds all the v-cards dissappear I only have a few seconds to collect???
I cannot get my game to open. It goes to the first screen with homer and Bart Cupid shooting arrows and I hear the harp sound over and over and over. Eventually the doughnut stops spinning but nothing else happens.
Please help? Ever since the update my Simpson account cannot open. I kep getting the erro page that says man I hate this page. if I delete and reinstall the app, I can get in to see my houses and people for about 10-20 seconds and then the error page. The error page appears every time no matter what until I delete and reinstall the app and it happens all over again. Other people can log in on my device and it works fine. Its just my account. I have tried my account on other devices that work for others and it does not work there either. This is not a matter of close the app and restart it. I only get the error page. It happened right after the update and I see tons of people with the same issue in the message boards and I see no response from EA whatsoever. I have posted and emailed EA support and have never received a reply back at all. I have spent tons of money for my kids buying donuts. Even though the app is free I feel like I have a right to some support or some answer. Even to go back to the old app and just play without the valentines cards.
I cannot get the app to save changes no matter what I do. When I can get in for that 10 - 20 seconds I have tried to tap on everything then exit out to the friends page but when I get back in none of my changes took and saved. My account cannot save at all. PLEASE HELP!
Time to contact apple for donut refunds, ea isn't even responding. Day 4 can't access game due to origins aacount errors causing crash on the home screen.
Day 3 now with no reply from EA. Get to main loading page, "tap to play", Donut spins, freezes and still, I get the frozen harp sound over and over. Deleted the game, re-installed, had updates to do and still nothing. Very frustrating that nothing is being done nor has anything been said about the issue or if its in the process of being resolved...
Can't play my game since getting to level 26 and unlocking Ralph. Keep seeing the "man I hate this screen" page. Very annoying. Hope this is fixed soon, as I am missing out on valentines day stuff. I've already spent a lot of money on this game. Please get it fixed.
EA_Gypsy do you or any of the EA staff have any idea why the game keeps crashing for pretty much everyone who is at level 25/26?
My game connects for a few minutes then I keep getting the "cannot connect to server" page with Bart. I've missed out on a weeks worth of valentines cards and the game itself. I was playing everyday now I can't play anymore. Please fix this
I've reloaded the game onto my phone and still it doesn't work. I've even gotten the warning your devices are not synced sign and I only play the game on my iPhone.
Like many other stuck on the loading screen. The last thing I did was bet on Springfield downs but I had to stop playing during the race. Another reports his game crashed while betting on Sprongfiled downs. Is there anyone else who was at Springfield downs the last time they played?
Replies
Can we get some acknowledgement that EA is aware of this problem and is working on it? Because there are many different threads on this issue and still no mention of any action being made to fix it.
i tried reloading it but the minute i tap on a house or a character the game crashes and goes back to the same screen with ' i hate this screen'
im level 26 and have money spent on this game and dont want to loose my game.
cant anyone throw some light on how to fix it please... :twisted:
I can play anonymously if I log out, but I don't want to do that! After all of the work I put into my Springfield (and my few reluctant donut purchases) I feel like they would be null-and-void if I just consented to play anonymously. What's going on!?
I cannot get the app to save changes no matter what I do. When I can get in for that 10 - 20 seconds I have tried to tap on everything then exit out to the friends page but when I get back in none of my changes took and saved. My account cannot save at all. PLEASE HELP!
IT IS NOW DAY 4 and still the same problems still occur. FIX PLEASE!
Felwred
My game connects for a few minutes then I keep getting the "cannot connect to server" page with Bart. I've missed out on a weeks worth of valentines cards and the game itself. I was playing everyday now I can't play anymore. Please fix this
I've reloaded the game onto my phone and still it doesn't work. I've even gotten the warning your devices are not synced sign and I only play the game on my iPhone.