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Sven Golly... Demanding a refund!

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  • VigilantGuardian
    176 posts Member
    edited November 2018
    The act of demanding a refund on a character that was solely available through a cash purchase (ultimately saying this is the only way this character should be available) is bad for the game because then you are defending this awful business practice. I knew they would be available later and I’m playing the long game to get them for “free”
  • On the wiki
    https://simpsonswiki.com/wiki/Sven_Golly
    He is listed as free with the purchase of the Tray of Donuts
    On addicts:
    https://tstoaddicts.com/2018/04/02/should-you-buy-sven-golly/
    "Basically spend $9.99 on a Tray of 132 donuts and get 100 bonus donuts (so 232 donuts total) and Sven Golly."

    we better change that as Free is not what it was
  • The point is simple.

    Sven Golly was not a character that had ever been available before, for cash or donuts.

    The first time he became available was via cash with donuts, and for a limited time.

    There was no indication that he would again, if ever, be available for cash or donuts. Anyone who says they “knew” he’d be available again is either lying, delusional or works for EA.

    Therefore, EA created a reasonable expectation in tne mind of consumers that if they wanted the character, they’d have to buy it then and there. Offering it again via donuts is misleading tne original buyers and sharp practice.

    How long before EA offers Fairy Kang, for which they charged cash, for donuts?

    Based on their actions, you’d have to be a real mug to buy the Donut Factory for cash.

    (To the person who said they were sick of this thread - then why open it? That’s like saying you don’t like the way something tastes but continuing to eat it. Unreal.)
    My choice for all my Tapped Out news and troll-free friendly chat is the EA officially approved Tapped Out UK :)
  • To everyone who wants a refund...

    I just got my money back directly from the Google play store instantly and without further questioning even though my purchase was months old!

    I simply found the purchase in my history and selected request a refund then filled out an info box explaining the situation.

    I suggest you all contact your own in app purchase store and request the same.

    Perhaps then EA will take notice that in hindsight this decision was way out of order.

    Thanks to everyone for the feedback so far.
    :)
    Be a part of another EA endorsed TSTO fan site at www.tapped-out.co.uk :)
  • Anybody else sick of this thread??
    It's like a train wreck and you can't help but look even though you know what you will see.

    If you read beyond the first sentence of this comment you will find another one underneath.
    This second sentence explains why the person is opening the thread.
    If you go further down you will find a section that has reactions including like and agree
    There appears to be quite a few of them.
  • This latest transgression of EA actually makes me happy because I never pay for donuts but this is making me hope that the things I don't get by paying will still come in boxes!

    In fact it's an incentive to NOT pay!
  • 0Brooders0 wrote: »
    To everyone who wants a refund...

    I just got my money back directly from the Google play store instantly and without further questioning even though my purchase was months old!

    I simply found the purchase in my history and selected request a refund then filled out an info box explaining the situation.

    I suggest you all contact your own in app purchase store and request the same.

    Perhaps then EA will take notice that in hindsight this decision was way out of order.

    Thanks to everyone for the feedback so far.
    :)

    This would be easier than trying to get anything from them. Mind you they probably tell you to contact which ever platform you’re using.
  • 0Brooders0 wrote: »
    To everyone who wants a refund...

    I just got my money back directly from the Google play store instantly and without further questioning even though my purchase was months old!

    I simply found the purchase in my history and selected request a refund then filled out an info box explaining the situation.

    I suggest you all contact your own in app purchase store and request the same.

    Perhaps then EA will take notice that in hindsight this decision was way out of order.

    Thanks to everyone for the feedback so far.
    :)

    This would be easier than trying to get anything from them. Mind you they probably tell you to contact which ever platform you’re using.

    Do both! Then EA and the app stores are all well aware.
    Be a part of another EA endorsed TSTO fan site at www.tapped-out.co.uk :)
  • From the Google Play Refund Policy:
    Digital content. Under the law, you have an automatic statutory right of withdrawal from contracts for purchases of digital content, such as apps, games, in-app items, or other media like movies or music. The same applies when you purchase a subscription for digital content within an app. However, when you purchase or subscribe to digital content with Google Play, you agree that the digital content will be available to you immediately, and you acknowledge that, as a result, you waive your automatic statutory right of withdrawal. Therefore, you will not be eligible for a refund (or any alternative remedy) unless the digital content is defective, unavailable, or doesn’t perform as stated.
  • 0Brooders0 wrote: »
    0Brooders0 wrote: »
    To everyone who wants a refund...

    I just got my money back directly from the Google play store instantly and without further questioning even though my purchase was months old!

    I simply found the purchase in my history and selected request a refund then filled out an info box explaining the situation.

    I suggest you all contact your own in app purchase store and request the same.

    Perhaps then EA will take notice that in hindsight this decision was way out of order.

    Thanks to everyone for the feedback so far.
    :)

    This would be easier than trying to get anything from them. Mind you they probably tell you to contact which ever platform you’re using.

    Do both! Then EA and the app stores are all well aware.

    Got my refund! Thanks @0Brooders0
    I do not accept unsolicited friend requests! PM me and say hi first.
  • Having contacted EA prior to my request to Google Play and the reply I recieved from both parties I believe myself and others who made this purchase are ALL entitled to a refund.

    Other players who used my initial email as a template have had the response from EA to request the refund from their app store directly.


    If EA decide to do this again in the near future with Hans Mechman, Butterfly Maggie etc. I will demand a refund AGAIN.

    It is a mistake by EA.

    "I see that you have purchased Sven Golly and now you want refund because it is available during Black Friday deals. This is indeed very disappointing.

    I'd request you to contact Google for refund. Should you have any further questions regarding this or any other issues, please do not hesitate to let us know."
    Be a part of another EA endorsed TSTO fan site at www.tapped-out.co.uk :)
  • 0Brooders0 wrote: »
    0Brooders0 wrote: »
    To everyone who wants a refund...

    I just got my money back directly from the Google play store instantly and without further questioning even though my purchase was months old!

    I simply found the purchase in my history and selected request a refund then filled out an info box explaining the situation.

    I suggest you all contact your own in app purchase store and request the same.

    Perhaps then EA will take notice that in hindsight this decision was way out of order.

    Thanks to everyone for the feedback so far.
    :)

    This would be easier than trying to get anything from them. Mind you they probably tell you to contact which ever platform you’re using.

    Do both! Then EA and the app stores are all well aware.

    Got my refund! Thanks @0Brooders0

    GREAT! B)
    Be a part of another EA endorsed TSTO fan site at www.tapped-out.co.uk :)
  • 0Brooders0 wrote: »
    0Brooders0 wrote: »
    To everyone who wants a refund...

    I just got my money back directly from the Google play store instantly and without further questioning even though my purchase was months old!

    I simply found the purchase in my history and selected request a refund then filled out an info box explaining the situation.

    I suggest you all contact your own in app purchase store and request the same.

    Perhaps then EA will take notice that in hindsight this decision was way out of order.

    Thanks to everyone for the feedback so far.
    :)

    This would be easier than trying to get anything from them. Mind you they probably tell you to contact which ever platform you’re using.

    Do both! Then EA and the app stores are all well aware.

    Got my refund! Thanks @0Brooders0

    I tried as well with iTunes and just got my refund back. :)
    Nuking is always the answer
  • Castiel19x wrote: »
    0Brooders0 wrote: »
    0Brooders0 wrote: »
    To everyone who wants a refund...

    I just got my money back directly from the Google play store instantly and without further questioning even though my purchase was months old!

    I simply found the purchase in my history and selected request a refund then filled out an info box explaining the situation.

    I suggest you all contact your own in app purchase store and request the same.

    Perhaps then EA will take notice that in hindsight this decision was way out of order.

    Thanks to everyone for the feedback so far.
    :)

    This would be easier than trying to get anything from them. Mind you they probably tell you to contact which ever platform you’re using.

    Do both! Then EA and the app stores are all well aware.

    Got my refund! Thanks @0Brooders0

    I tried as well with iTunes and just got my refund back. :)

    AWESOME! B)
    Be a part of another EA endorsed TSTO fan site at www.tapped-out.co.uk :)
  • MrPepsiMax1
    2736 posts Member
    edited November 2018
    0Brooders0 wrote: »
    0Brooders0 wrote: »
    To everyone who wants a refund...

    I just got my money back directly from the Google play store instantly and without further questioning even though my purchase was months old!

    I simply found the purchase in my history and selected request a refund then filled out an info box explaining the situation.

    I suggest you all contact your own in app purchase store and request the same.

    Perhaps then EA will take notice that in hindsight this decision was way out of order.

    Thanks to everyone for the feedback so far.
    :)

    This would be easier than trying to get anything from them. Mind you they probably tell you to contact which ever platform you’re using.

    Do both! Then EA and the app stores are all well aware.

    My offer still stands to rough them up a bit.
    Post edited by MrPepsiMax1 on
  • Maybe I should go and complain to EA now about everyone getting 232 free doughnuts..... who knows, maybe if I got them then I could get Sven Golly for free too!...

    RIP Tapped Out 2012 - 2019
    Oh Lord!.... My town is a mess... *sigh*
  • I did not make a refund, and wrote them a letter, as follows.
    Hello!
    I do not want to seem like a miser, so I don’t ask for a refund for the purchase of EA products from the very beginning of our dialogue.
    I like the products of EA (I have a series of FIFA games for Sony PlayStation).
    Can I ask instead of 15 donuts to add to my game Sideshow Bob or to launch the forced quest Sideshow Bob. I have been playing for a long time and I have 939 level, but I still can not get Sideshow Bob. I tried all the methods described in the EA forum, but the result is negative.
    If you can go to meet me on a question concerning Sideshow Bob, but I would be very pleased and would not demand a refund through the store of money spent on Sven Golly.

    EA response (I am very pleased with SSB)
    Thank you for providing the requested information.

    Here is good news for you. I have added Sideshow Bob.

    Additionally 15 donuts added in your account from my end,to make your game more enjoyable.

    I understand the value of your time and appreciate your patience and cooperation. I apologize for the difficulty you experienced while playing the game. Thank you for being a great customer. We value your relationship. I must say you have been the most positive, patience and cooperative.

    If you have any issue or concern, please feel free to contact us. We'll be glad to help you.
  • Happy you finally got sideshow Bob!
    He's my favourite character in the show and in tsto too :)
    Be a part of another EA endorsed TSTO fan site at www.tapped-out.co.uk :)
  • In some of the Topps apps I play (Bunt, Huddle, etc.), some players were upset about purchases they made that they felt weren’t as advertised in the app. They got refunds from iTunes and then Topps locked them out of their accounts permanently. Hopefully that won’t happen to anyone getting these refunds, especially since at least one post says EA suggested to.
  • This thread makes me wish I had purchased the donut/Svengali bundle when it was available. :) His tent would look good in my fair area. I'm not particularly interested in the other 11 items in the Men mystery box.

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