Please help. Cant get on game
Hello everyone. I really need assistance here and I’m going to ask that you don’t just redirect me to other discussion pages with this issue because I’ve already read many of them (and tried what was suggested) and I’m still stuck. For over a week now my game is giving me the “you need more space to continue.” message. First let me say that the game was working fine and suddenly that happened. I have tried EVERYTHING. I’ve cleared space on my phone, I’ve shut phone off and rebooted, I’ve deleted and re-added the game. I’ve contacted EA directly and quite frankly their “customer service” is useless (an e-mail I sent a week ago is still unanswered, six direct contact attempts have not connected but they keep sending me emails to see if they can “further assist me.” I’m done trying to get help from them.
I’ve been playing TSTO since almost day one of its release. I’ve spent a LOT of REAL money on this game over the years. To suddenly be locked out and have no access with no real explanation is so frustrating and poor. Not only have I missed a huge part of the Christmas event, there’s just no hint of this getting resolved at any point in the future. So I’m here to ask: is there ANYTHING I can do???? Or am I now officially going to be done with this game? I don’t want to be done because I LOVE the game but if this is the end of the line because nothing can be done, I’d like to know.
Please offer any advice or info. I’m terribly frustrated and clearly EA isn’t going to help me.
I’ve been playing TSTO since almost day one of its release. I’ve spent a LOT of REAL money on this game over the years. To suddenly be locked out and have no access with no real explanation is so frustrating and poor. Not only have I missed a huge part of the Christmas event, there’s just no hint of this getting resolved at any point in the future. So I’m here to ask: is there ANYTHING I can do???? Or am I now officially going to be done with this game? I don’t want to be done because I LOVE the game but if this is the end of the line because nothing can be done, I’d like to know.
Please offer any advice or info. I’m terribly frustrated and clearly EA isn’t going to help me.
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Howdy, Stranger!
Replies
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/192785/possible-solutions-for-re-downloading-apple-devices#latest
The most recent event, Christmas 2018, was much larger than usual as all items were given a snow effect. We should be getting a new update soon (possibly this coming week) that may remove the snow which would take up less space.
Thanks for your reply, I appreciate it!