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Game is zoomed all the way in after downloading Valentines update

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  • Muhsterino wrote: »
    The event is over and still no fix. Seems kindle users not a priority.
    As far as I understand it, a store update would be required to fix this issue.

    Elaborate?
    No help for Fire tablets in this patch from what I'm seeing.

    that requires a store update as it was a app update issue
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/239645/new-patch#latest
    Any idea how long the zoom bug will take to fix on Kindle fire.....very irritating...
    we don't know yet I notified aethernus to fix it
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/239131/what-changed-with-the-love-springfieldan-style-updates-1-29/p1
    Answers HQ Hero HELP THREADS
  • Kindle Fire HD 8, and today's update did not fix the zoom issue. I'd seen it reported somewhere that it was working on someone else's Kindle, but that is not the case with this one.
  • Thats it. I was PATIENT. I waited a MONTH!!!!! I QUIT. I absolutely 100% QUIT. My Town has been ZOOMED since the Valentines update. Today we have a brand new update and NOTHING was fixed! I am LIVID.

    -I have wrote EA (many, MANY times)
    -I have posted in EA forums & Groups
    -I have opened SEVERAL “cases” with EA
    -I have tried LOTS of (suggested) remedies

    I am completely insulted. I have been a DAILY player for YEARS!!!!!!!! and I QUIT.
  • We have two Kindles in this household. One is an older Kindle Fire HD (3rd Generation) and the other is a newer Fire (5th Generation). Strange thing is mine, the older 3rd generation and I have not experienced the zoom bug at all. Family member's newer Kindle still has the bug on 2.26.19 4.37.5 update. He has loaded the game both on my Kindle with no bug and on a marshmallow android with no zoom bugs and his town works on those devices but stays zoomed in only when he signs into his own device. Me thinks this is more related to game coding and hardware/software architecture changes between Kindle generations.
  • Using Fire HD 8 (3rd Gen) and have been playing the Kindle-exclusive Zoomlander event for over a month. I need a change from it though.
  • We have two Kindles in this household. One is an older Kindle Fire HD (3rd Generation) and the other is a newer Fire (5th Generation). Strange thing is mine, the older 3rd generation and I have not experienced the zoom bug at all. Family member's newer Kindle still has the bug on 2.26.19 4.37.5 update. He has loaded the game both on my Kindle with no bug and on a marshmallow android with no zoom bugs and his town works on those devices but stays zoomed in only when he signs into his own device. Me thinks this is more related to game coding and hardware/software architecture changes between Kindle generations.

    I dusted off an old Kindle after seeing this post, and you're right; there was no zoom issue
  • I just bought a new Samsung tab A 10.1 and I have the same problem. I downloaded the game tuner apk and it only made it worse.
  • They obviously don't care about the players otherwise they would have fixed this. Gonna have to check out the PC version so I can continue to play.
  • Muhsterino
    4095 posts Member
    rickyrod70 wrote: »
    They obviously don't care about the players otherwise they would have fixed this. Gonna have to check out the PC version so I can continue to play.
    The game is not supported on PC, it is a mobile game.
    Answers HQ Hero HELP THREADS
  • So just called EA and they won't be fixing this problem...great, have 2,000 donuts and only option now is to call Amazon and see if there's any chance of a refund. Screw you, EA!
  • EA, you know this is an issue. If you can just give us Kindle players an approximate date of when you will be going to fix this, that would be a show of good faith to let us know you're working on it. You know darn well it's your issue and that it needs to be fixed on your end. Please do the right & ethical thing by keeping us updated about this issue on a weekly basis until you have fixed it. If you do not, not only will I never play this game again, I will cancel my POGO subscription as well & tell all my friends to do likewise. The ball is in your court EA.
  • So just called EA and they won't be fixing this problem

    Is that what some random EA phone rep said? What exactly did they say?
  • So has this problem cleared up for previously affected people?
    What's the trick to fixing the zoom issue (apart from using another device)?
    I no longer interact with my town like I used to. Annoying and sad.
  • So has this problem cleared up for previously affected people?
    What's the trick to fixing the zoom issue (apart from using another device)?
    I no longer interact with my town like I used to. Annoying and sad.

    It never resolved for me. I'm on a different tablet now.
  • I'm now having this issue on my Samsung Galaxy S9. Any advice? (Game tuner makes no difference) :(
  • It has not resolved for me either. I used to log in every day but now it's about once every two weeks.
  • Yeah! The latest update fixed mine. Thanks EA!
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