Blackbeard questline problem

the_stiller

I got Blackbeard from the latest mystery box. The first quests are:

Task: Make Blackbeard Seek His Treasure (4h, Ghost Pirate Airship)
Task: Make Milhouse Run in Fear (4h, Van Houten House)
(infos taken from simpsonswiki)

As I don't have the Ghost Pirate Airship, the quest can't be finished and the quest stays unsolved in the taskbook. Any ideas how to fix it? Anyone else having the problem?

Schatzdr8

I have the same issue. Got Blackbeard last night, but unable to progress questline as I do not have the Ghost Pirate Airship.

tlarchitect

Same issue

borismian

me too

daved7637397

As of now, the only way to fix it woyld be to get the ship. This kind of problem happens a lot because EA doeant consider this when the un-bundle items

Muhsterino

Mmmm, that’s odd. According to the lists on Addicts and Simpsonswiki, there are two options in the box, Blackbeard or Blackbeard with the Ghost Ship. The ship is not in your inventory?

Muhsterino

This is an edited post from Game Discussion:

cinthiafer260 wrote: »

I also randomly had BOTH the single Pirate and then the Pirate Ghostship combo. But I already had the Ghostship. I ended up getting the combo and now have one pirate and two ghostships. Random!

https://forums.ea.com/en/the-simpsons-tapped-out/discussion/242037/yearbook-mb-has-become-permanent#latest

Muhsterino

You could try contacting EA to see if they would add the Pirate Ghost Ship to your game.
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/80732/how-to-contact-ea-directly/

postdoom

Just a heads up about this, i contacted EA regarding this and the Ghost Ship was added to my game. Great contact with EA, very helpful and problem solved.

Scrunts

I just got off the phone with EA support, they said they are aware of this issue, with the ship not showing up in your inventory, and the Assembly Line with Ralf, they told me it would be added to my account soon as they are looking into why this is happening. They said they are rolling them out to players in batches. So i would just contact hem and let them know your missing those items. :)

11EEvey

They should be able to do it right away. Get another call.

TheGameSS

EA Forums
Blackbeard and the ghost pirate airship
TheGameSSTheGameSS
March 24 in Bugs & Issues
Hey,

I contacted EA and had a live chat, the agent had me hanging on a few times while he checked with others regarding the pirate ship, he came back and told me to check with the fourms. I told him the fourms said to restart phone and the game and if it doesn't work then contact EA. He didn't know what to do and just ended the live chat. Wow.
I read the fourms there's quite a few of you that have had this issue resolved when contacting EA. great to hear.
You think I just got stuck chatting with the wrong person?
Pls help and advise. Thx team.

Fyi below is the email I got after the live chat lol

-------- Original message --------

From: EA Customer Experience

Date: 2019-03-23 8:42 PM (GMT-06:00)

Subject: Thank you for contacting EA help 47751127

HELP CENTER

Hello Stanley,

In order to summarize the issue you have contacted us regarding in game issue and we heave provided you all the information about it.

And please enable your login verification with the help of these steps:

From EA Help, click Accounts, then Account Security.
If you need to, log in to your EA Account to open the My Account: Security page.
Click Turn On under the Login Verification section.
Answer your security question, then choose how you want to get your verification codes.
Problems with your security question? Check out what you’ll need to do to reset it here.

Yes

No
When you set up:

Email, make sure you have access to that email address. We recommend using your primary email address, the one you check most often
App Authenticator, you’ll need to install an app to your mobile device to get your codes
Text, you’ll get codes via text message.
That’s it.

Thank you for contacting EA help. Have a nice time. Should you need any assistance with regard to EA or its products, you can always contact us or check our knowledge base: help.ea.com.

Still need help? You can reach us on help.ea.com .

Paras S.
EA Help

[Edited to remove call out]

EA_Roger

Hey @TheGameSS ,

I understand that you are frustrated however there is no need to insult anyone even if the agent did a poor job and as such I've edited out some of your remarks. I've also removed your topic on this as you've posted it here.

It appears that the first agent you were in charge of did confirm the issue however he didn't have your account details, so he couldn't make the grant.

I advise you to find your account ID (aka Mayhem ID) by following the steps here: https://help.ea.com/en/help/the-simpsons/the-simpsons-tapped-out/where-is-my-mayhem-id/

Then resume your first case (the resolved one) here: https://help.ea.com/en/my-cases/

Then you request your missing content as we have this issue tracked in our Known issues. Your case may need to be transferred to a specialist with specific tool access however you should be able to get your content back.

Thanks,

Roger.