Game crashes and wont play on Samsung s10
Unable to play the game at all,brand new phone and it gets to about 25% downloading and crashes. The ea held desk says they cant help and to post on the forum as that's the only way the dev team sees these errors, and what's more, they want my post to have more ppl with the same problem.
I am really annoyed at lack of customer support and I cant play the game at all.
I even did a factory reset and still no luck.
I am really annoyed at lack of customer support and I cant play the game at all.
I even did a factory reset and still no luck.
0
Howdy, Stranger!
Replies
https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-Tapped-out-Freezes-on-Galaxy-S10-and-S10/td-p/7834205
Reinstalling doesn't help as it crashes at 29.5MB as well.
Come on everyone, if this is happening to you, please reply.
Normally the Android O/S updates go to the new phones first and then filter down. So the problem could spread to other Android users.
:(
That's why I sent of a crash report, hope others have done the same?
Its definitely an.ea problem and they need to start talking to their paying customers and loyal ones.
Hi everyone, thanks for your reports!
We are investigating this, and it would be very helpful if you could share some information with us. Would it be possible for you to let us know your:
Device Model Number (can be found in Settings > About phone)
Android Version Number (you can take a screenshot of the information in Settings > About phone > Software)
Location in the world (your country)
Network provider
Last date you updated your OS (Android) for your device
Thanks again,
-Mai
Please add to the thread, link shown below.
https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-Tapped-out-Freezes-on-Galaxy-S10-and-S10/m-p/7868610#M128968
Hi everyone,
The team is still looking into this, and I'm here with another question from them: could you let us know if you have opted into Samsung's One UI Beta Programme?
While your version of Android would still be 9 even if you joined this programme, this changes the way your mobile phone works and can cause the crashes you are experiencing.
If you haven't opted into this programme, please, let us know.
Thanks,
-Mai