EA Forums - Banner

Game crashes and wont play on Samsung s10

Replies

  • I havent opted Into this program and still getting the crashes and game stuck at 17/
  • This Beta program sounds as if it was offered to people with tye S9 in January. Don't think you would enter it without knowing. I am sure I haven't.

    The problem started after an update to the full android version as far as I am aware and this is what they need to look at.
  • I'm also experiencing this problem.

    TSTO worked the first day I had my new phone, then I installed the latest update and it started crashing.

    I have not signed up for the UI beta testing.

    I'm really sad that I might have to dig out and 5 year old Kindle just to play and finish the latest mini event!
  • I havent been able to play for over a month and EA are dragging their feet in fixing this issue.

    I've been playing over 5 years and now nothing.
  • There was a new android update today for wifi and camera like the last one.

    Installed it and tried tapped out it was still exactly the same.
  • nookas2010
    1 posts New member
    I too am still stuck with the update at 29.5mb then crashes. So frustrating. Any updates?
  • Seems like a S10 issue that is not only affecting Tapped Out. Had a text from my bank about their app not working properly on the S10 for some people.
  • Same here , samsung Galaxy s10e keep crashing at 29,5 :(
  • v4valega
    1 posts New member
    Having the same issues as everyone else on the S10e. Really sad as it looks like a new big event is starting today and won't be able to play :( :( :(
  • MN13nomad
    1 posts New member
    I guess it's a samsung issue. I have s10 as well and have not been able to play ever since I got mine on May 1st. I highly doubt Samsung acknowledges current issue. Something must have affected the codes.
  • Come on, were missing important game updates and no word from ea at all.

    I've spent so much money on this game and time, now I cant even play it, it's been over 2 months. We deserve to know what is going on.
  • Has everybody raised a ticket with EA?
  • Yeah and got told they can't do anything and to write in these forums as the dev team take more notice here absolute joke ea is
  • neaves78
    4 posts New member
    anybody else on S10 plus having problems logging on to game. EA have said they havent got the latest update to connect to the new android update and there not sure how long it will take to fix
  • neaves78
    4 posts New member
    [quote="iain51269522;c-2072722"]Has everybody raised a ticket with EA?[/quote]

    I have been told they know about the problem and there not sure how long it will take to fix. turned round and told me to play on another device if it bothers me that much.
  • Bee_069
    1 posts New member
    Since the Samsung S10 update i haven't been able to play neither. The app crashes seconds after opening.
    I have cleared the cache, uninstalled/reinstalled and even reset the S10 and still the same problem, i don't understand why it crashes as i have been playing the game for over 6 years now on multiple platforms and never had this problem. Please can you guys at EA solve this problem ASAP as i want to be able to get back to beloved town.
    Cheers in advance!!
  • This was posted on EA Answers by a Samsung user earlier today:
    YESSS FINALLY!!!!

    It is working after months of waiting. New software update fixed the issue. (26 june 2019). Check in your phone for new update, it won't install it automatically, not for me.

    https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-Tapped-out-Freezes-on-Galaxy-S10-and-S10/td-p/7834205/page/11
    Answers HQ Hero HELP THREADS
  • Muhsterino wrote: »
    This was posted on EA Answers by a Samsung user earlier today:
    YESSS FINALLY!!!!

    It is working after months of waiting. New software update fixed the issue. (26 june 2019). Check in your phone for new update, it won't install it automatically, not for me.

    https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-Tapped-out-Freezes-on-Galaxy-S10-and-S10/td-p/7834205/page/11

    Samsung Galaxy S10e , well yes but actually no .... :(
  • Just installed the new Android update and happy to report this has fixed the issue and I am back to playing on my S10.

    Trusty old S7 did a fine job getting me through this period. Once again with tinges of sadness I lay down a faithful old friend for well earned rest.
  • 0Brooders0
    2105 posts Member
    This is great news! Thanks @Muhsterino :)
    Be a part of another EA endorsed TSTO fan site at www.tapped-out.co.uk :)
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!