I guess it's a samsung issue. I have s10 as well and have not been able to play ever since I got mine on May 1st. I highly doubt Samsung acknowledges current issue. Something must have affected the codes.
anybody else on S10 plus having problems logging on to game. EA have said they havent got the latest update to connect to the new android update and there not sure how long it will take to fix
[quote="iain51269522;c-2072722"]Has everybody raised a ticket with EA?[/quote]
I have been told they know about the problem and there not sure how long it will take to fix. turned round and told me to play on another device if it bothers me that much.
Since the Samsung S10 update i haven't been able to play neither. The app crashes seconds after opening. I have cleared the cache, uninstalled/reinstalled and even reset the S10 and still the same problem, i don't understand why it crashes as i have been playing the game for over 6 years now on multiple platforms and never had this problem. Please can you guys at EA solve this problem ASAP as i want to be able to get back to beloved town. Cheers in advance!!
This was posted on EA Answers by a Samsung user earlier today: YESSS FINALLY!!!!
It is working after months of waiting. New software update fixed the issue. (26 june 2019). Check in your phone for new update, it won't install it automatically, not for me.
This was posted on EA Answers by a Samsung user earlier today: YESSS FINALLY!!!!
It is working after months of waiting. New software update fixed the issue. (26 june 2019). Check in your phone for new update, it won't install it automatically, not for me.
Replies
The problem started after an update to the full android version as far as I am aware and this is what they need to look at.
TSTO worked the first day I had my new phone, then I installed the latest update and it started crashing.
I have not signed up for the UI beta testing.
I'm really sad that I might have to dig out and 5 year old Kindle just to play and finish the latest mini event!
I've been playing over 5 years and now nothing.
Installed it and tried tapped out it was still exactly the same.
I've spent so much money on this game and time, now I cant even play it, it's been over 2 months. We deserve to know what is going on.
I have been told they know about the problem and there not sure how long it will take to fix. turned round and told me to play on another device if it bothers me that much.
I have cleared the cache, uninstalled/reinstalled and even reset the S10 and still the same problem, i don't understand why it crashes as i have been playing the game for over 6 years now on multiple platforms and never had this problem. Please can you guys at EA solve this problem ASAP as i want to be able to get back to beloved town.
Cheers in advance!!
YESSS FINALLY!!!!
It is working after months of waiting. New software update fixed the issue. (26 june 2019). Check in your phone for new update, it won't install it automatically, not for me.
https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-Tapped-out-Freezes-on-Galaxy-S10-and-S10/td-p/7834205/page/11
Samsung Galaxy S10e , well yes but actually no ....
Trusty old S7 did a fine job getting me through this period. Once again with tinges of sadness I lay down a faithful old friend for well earned rest.