470 posts Member
I just logged into my game a few minutes ago and my donuts showed only three total. I started the day with over 90 and had increased it to over 120 the last time I checked about five hours ago. I have not bought anything today. Has anyone ever experienced this and did EA return your missing donuts? I plan on contacting them but would appreciate any advice you might have. Thanks everyone!
Contacted them shortly after asking my question here. Spoke to an EA rep and told them that I didn’t know what happened, they just disappeared from my game. Gave every detail I could, like when I noticed what my donut total was before, when I noticed they were depleted, etc. Put me on hold for at least 20 minutes, felt longer, had someone check something in my game, account, or their server, not entirely sure what they looked at. Came back saying while he believed me, they could find nothing that supported my claim and would not be returning my donuts.
So, disappointing, but there’s nothing I can do about it. I probably would have raised a fuss if I had lost donuts that I had purchased, but I’ll be able to get them back fairly quickly thanks to my multiplier. Still, I have no idea what happened. Been playing since the beginning and this was a first for me.
Yes. A string of curse words under the breath and going through the tedium of re-earning them is far more productive.
5 minutes of donut farming vs. 20+ minutes on hold to a company famous for their terrible customer service = no brainer.
And actually, the rep I spoke to was pretty good. Polite, seemed to care about my problem. I can’t complain about them. At least this time.
The reps are generally pretty good. It's the company line they have to toe that's almost always the source of the terrible customer service. The rep's probably sitting there wishing they could just restore your donuts.