it's seems to work now but i've loosed my progression made on sunday evening ... all yhe task i've launched like 'take the pose' were canceled ... im pissed
I'm back on - so far- but I too lost everything I had done the last day I was on. I did get one free donut with 'fix' message and three more for putting up with Lvl 30. ( whatever that means ).. Will see how long it lasts! My husband was able to tag my town, so at some time this morning he was able to get to my town too.
I sent in a problem to support and got a reply within 12 hrs. Though it was a generic message it's still a good start. They asked for some basic info so I'm hopin they get back to me soon. Lets keep our fingers crossed so I can come back ASAP to report a solution
So, the general support couldn't fix my problem. He/she sent my file to a higher ranking support person, according to the email sent. My problem is fixed, I can log in, but idk what the person did. Sorry I can't give anyone any technical advice besides mailing support
It's been two weeks since I have been able to play. I have been emailing a guy from ea, but still nothing. He wants me to keep trying things I have already tried. This is just some horrible costumer service. two freaking weeks!!!
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Edit... It Works, but there are two Houses less than Sunday ...
So, the general support couldn't fix my problem. He/she sent my file to a higher ranking support person, according to the email sent. My problem is fixed, I can log in, but idk what the person did. Sorry I can't give anyone any technical advice besides mailing support