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Patch 1 released. requires store update 4.39.1

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  • I cannot run this 4.39.1 update on my Samsung Galaxy Tab 2 with Android 4.2.2, it just shows a black screen and then drops out. I also have a Point of View Mobii Tab P780 with Android 4.4, and it plays for a minute and then drops out. I cannot afford to buy a new tablet just to continue playing, I have always played it on my Samsung.
  • I cannot run this 4.39.1 update on my Samsung Galaxy Tab 2 with Android 4.2.2, it just shows a black screen and then drops out. I also have a Point of View Mobii Tab P780 with Android 4.4, and it plays for a minute and then drops out. I cannot afford to buy a new tablet just to continue playing, I have always played it on my Samsung.

    That sucks, if you have a decent PC you could run Tapped Out in the Bluestacks android emulator (recommend at least 8GB RAM / Quad core CPU).

    Also there should be a way to update the OS on your Samsung tablet even if it means installing a custom ROM, It's unfortunate Samsung always stops updating older devices even when they're perfectly capable of running a newer OS.

    The oldest device I have here is a Samsung Note 2 w/ 4.4.2 KitKat and Tapped Out is running on it without any issues.
  • FYI Bluestacks is unauthorized by EA. As such it is against the rules to mention it on the open forum.
    @dgsmobile4152 Make sure that youhave enough space on your device. May be as much as 5 gigs needed to be free.
    Make sure your device OS is updated and clear your cache. Maybe a clean install would help, if you are not anonymous.
    If it still won't work, contact EA and let them know what devices you are unable to get it to load on.
  • I cannot run this 4.39.1 update on my Samsung Galaxy Tab 2 with Android 4.2.2, it just shows a black screen and then drops out. I also have a Point of View Mobii Tab P780 with Android 4.4, and it plays for a minute and then drops out. I cannot afford to buy a new tablet just to continue playing, I have always played it on my Samsung.
    Another player has stated they cannot play after the patch in this thread:
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/246866/new-update-crashing-after-30-sec-or-1-min#latest
    Answers HQ Hero HELP THREADS
  • Ya its finally working for me, on Bluestacks 4. I got to use hundreds of donuts to catch up and get everything. Since it ends in 2 weeks.

    PS. I am glad they brought back the colored fences! Gonna buy hundreds of them before the event is over!
    ~Always be Designing~
  • please stop talking about unsupported against the rules way to play the game thanks
  • petehd14
    2767 posts Member
    How do I get Baby Bart? I unlocked Baby Lisa and finished her quest, but now I have no event tasks left.
  • once act 4 start next week
  • Unfortunately it's only an 8Gig tablet, with a standard Samsung rom. The best I can get on a factory reset, clean boot, is 4Gig free.
  • pen21vat
    3 posts New member
    I have updated on play store and I still have the same problem as 2 weeks ago. Does anyone know if this is going to be fixed for those of us who still can't play please?
  • @pen21vat If you are not playing anonymously, you might try a uninstall, clear cache, reinstall. Do not play until it is fully done downloading, even though it says you can. Also reboot your router/wifi.
    If it still doesn't work for you, you will need to contact EA so they know it is still happening on some devices.
  • pen21vat wrote: »
    I have updated on play store and I still have the same problem as 2 weeks ago. Does anyone know if this is going to be fixed for those of us who still can't play please?
    I have had a reply on EA Answers from a Community Manager, the issue has been forwarded to the studio team.
    https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Tsto-crashes-since-last-update/m-p/8150043/highlight/false#M129753
    Answers HQ Hero HELP THREADS
  • I have also been contacted by EA Answers, and i have supplied them with some information about my tablet, and have been told the problem is being referred to the team to investigate. Hopefully they will find a solution soon.
  • I can play now, but no hope of getting all the prizes. EA needs to do something about that.
  • my game does nothing but crash 2-3 minutes in after the update. I was fine prior. Galaxy note 9 plenty of storage space as well. also exited the game with exactly 30 donuts yesterday came back in and had 27. there's a donut thief running around my town
  • Jonalinn
    1763 posts Member
    my game does nothing but crash 2-3 minutes in after the update. I was fine prior. Galaxy note 9 plenty of storage space as well. also exited the game with exactly 30 donuts yesterday came back in and had 27. there's a donut thief running around my town

    All I do is crash, crash, crash. No matter what I try to do in the game.
    You got a great looking town~168sean... Checked out your town, WOW! ~daved
  • my game does nothing but crash 2-3 minutes in after the update. I was fine prior. Galaxy note 9 plenty of storage space as well. also exited the game with exactly 30 donuts yesterday came back in and had 27. there's a donut thief running around my town

    Same. Crashed at least 5 times rushing act 4, never crashed before this. Also Note 9
  • darnanor904
    38 posts Member
    edited August 29
    Muhsterino wrote: »
    pen21vat wrote: »
    I have updated on play store and I still have the same problem as 2 weeks ago. Does anyone know if this is going to be fixed for those of us who still can't play please?
    I have had a reply on EA Answers from a Community Manager, the issue has been forwarded to the studio team.
    https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Tsto-crashes-since-last-update/m-p/8150043/highlight/false#M129753

    I clicked this link and immediately got 5 spam emails titled "answers". Something's fishy with this link and I suggest avoiding it.
  • Muhsterino wrote: »
    pen21vat wrote: »
    I have updated on play store and I still have the same problem as 2 weeks ago. Does anyone know if this is going to be fixed for those of us who still can't play please?
    I have had a reply on EA Answers from a Community Manager, the issue has been forwarded to the studio team.
    https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Tsto-crashes-since-last-update/m-p/8150043/highlight/false#M129753

    I clicked this link and immediately got 5 spam emails titled "answers". Something's fishy with this link and I suggest avoiding it.
    I tried it just now, and it worked perfectly well. The site is an EA official site, the same as this one.

    Answers HQ Hero HELP THREADS
  • Lobes06
    42 posts Member
    edited August 29

    I clicked this link and immediately got 5 spam emails titled "answers". Something's fishy with this link and I suggest avoiding it.

    What you got are emails from Answers HQ, and they are just alerting you that you earned an achievement on the EA site (such as Logged in 5 times, etc.).

    These are perfectly legit. Nothing fishy.

    If you want to turn them off, go to this site: https://answers.ea.com/

    Then go to your Profile page, then Notifications. Scroll down to where it says :

    Badges I earn

    And change the drop down to "Never".



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