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Issues with the game

I can’t even log in anymore. It tells me there is an error. Sometimes when it does let me in I am 10 levels lower than I should be, it shows actions I need to take but have already completed and my donuts are down from 221 to 21. Something needs to be fixed.

Replies

  • General troubleshooting tips:
    • Update your device software
    • Check for any Tapped Out update in store
    • Log out/Log back in
    • Restart device
    • Clear cache
    • Free up space (some Apple devices may require 4-5GB free space)
    • Hard close the game and restart
    • Load on another device
    • Try a different wifi/connection/internet/broadband
    • Accept or decline any pending friend requests
    • Change your password ( only use letters and numbers, no symbols )
    • If connected to EA/Origin: uninstall / reinstall game (Do NOT do this if you play anonymously)
    Synchronise your game often by visiting the friend's screen so your game progress is saved
    https://answers.ea.com/t5/The-Simpsons-Tapped-Out/How-to-resolve-crashing-freezing-and-loading-progress-issues/m-p/5716153#M122465
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/80732/how-to-contact-ea-directly/
    49xz1hefzl9s.jpg
    There are a few ways to try and fix this issue - several players have reported that the following has worked for this situation:
    • Wait for a period of time and then try again
    • Change your password only use letters and numbers, no symbols
    • If connected to EA/Origin: uninstall / reinstall game (Do NOT do this if you play anonymously)
    Also make sure you input your age correctly. This error may also occur if you input an age lower than the minimum for playing Tapped Out. (Age requirement may vary from one country to another).
    Is it possible that you accidentally spent donuts, for example rushing a task? This is taken from the tips thread:
    Keep the 'confirm donut spend' set to 'on' to avoid spending donuts on something you don't want. Enter the store > then tap small cog top right, as shown below. Sometimes the donut spend confirmation gets turned off when your game updates. It's a good idea to periodically check to make sure it's on.
    Tap the Build/Store Icon - lower right
    mukzmagbeio2.jpeg
    Tap the Gear Icon - upper right
    efmau85wtfxy.jpeg
    Check "ON" Confirm Donut Spend
    o8zdgvountqf.jpeg
    Synchronise your game after every time you play (to save game progress) by going to friends screen and back to your town.
    You can try contacting EA to get your donuts back if you did not spend them.
    Answers HQ Hero HELP THREADS
  • Thank you so much. The change of the password worked perfectly. Thank you so much
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