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Unable to tap people in top left hand square of game

I have been asked to report this fault to you. I first thought it was my tablet that was at fault but it is the same on my new tablet. I have been given 2 options which means losing my progress in the game which I don't really want to do as I have enjoyed getting to where I am.
I have asked if it could be rectified at the next update. Any help would be appreciated in rectifying the problem.

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