1EllieG7294 wrote: »
I would say that it is the hackers that charge money for their service that finally tipped EA over the edge to do something about it. EA has left the reddit alone because they don't charge. They have always pursued those that charge money.
Unfortunately class action lawsuit is out the running because everyone agreed to the Terms of Service that specifies you cannot do that. You could try arbitration though, but I bet there is a clause that you agreed to keep your account info current.
Yes EA should have gave more notice and in the game too, but everyone needs to realize that their dead email is their responsibility, even if you were a child when you made the account.
Contact EA directly and give them information from your account. Log in to ea.com and see what they have. If they ask for credit card info and you never gave them any, tell them None On File. Match the answers on file. If that rep won't accept your info, try again to get a better rep. Try during US Central Time Business hours. Try them on Twitter.
annettemarc wrote: »
If I go to log into TSTO and enter my email and click "Log in" I'm asked for the verification code which *has been sent to my email address*. But, the only way I can get to my email (to see what verification code is) is to swipe/close TSTO cuz I can't have TSTO screen open at the same time as my email.
If I get the verify code they sent, and then reopen TSTO, I need to enter the email address again.
Will the verify code they sent me before, work for the new log in?
DID that make ANY sense?
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> I don't understand why people can't just update their email address in the origin website, to a mailbox they do have access to? I'm glad this isn't affecting me, but i feel huge sympathy for people who are. I would be pursuing EA until they changed my address manually if necessary. This isn't the first time people have lost access to an email account. I hope it gets resolved soon!
I actually did that, I changed the old email I didn't have access to and EA emails come to my good current account. The CODE emails never come though, even though all my account stuff is pointing to the right place and all references to the old email address are gone. No code emails ever come through :(
FYI: I know that SOME people are having problems with an ancient out of service email address but many are having problems with an active (AND VALID) current email address that FAILS TO SEND A VERIFICATION CODE said active (AND VALIDATED) current email address.
> They CAN update their email address if they get on the phone or in a chat with an EA tech support member (they might be able to do it with their account profile but I would compare that to a trapeze working without a net.
> FYI: I know that SOME people are having problems with an ancient out of service email address but many are havining problems with an active (AND VALID) current email address that FAILS TO SEND A VERIFICATION CODE said active (AND VALIDATED) current email address.
This is exactly my problem. I worked with EA to ensure I had a good, working email address with them, everything all validated. I get emails from support when I open cases, emails aren't going to spam folders, anything like that. It's when I try to have the game send a code, I never get it. Never even get to put a code in and get the "invalid code" error others get, I never even get a code. Like many others here, I've got a lot of time sunk into progress in this game, and not being able to access for 2 months is really hurting :(
I agree 100% that this is to prevent hacking 'helpers' from exploiting the game. I remember as a newer player over 5 years ago that I'd get pissed seeing 50 prize groups post on the tapped out page. Here I am putting in hundreds of dollars on the game and some leeches are freeloading in plain site. To me it was completely unfair that they got to enjoy a premium service free of charge. I almost quit. My tegridy didn't allow me to cheat. I wanted to own a clean game that I would never have to worry about losing due to hacking.
I will also say in my earlier stages of tapped out I had a dead email that I deleted connected to my simpsons game. I was still able to log into the simpsons tapped out with the dead email and password. I called support though and had a good rep that helped me switch my game to my current email. I think the circumstances were just right for it to be a breeze.
But I can agonize with you all on not being able to get into your game accounts. That has to be frustrating when these events are just continuing to roll on. I do whole heartedly hope that the clean genuine players can get back into their game.
Of course, over the past two days, a verification code didn't arrive. I have never changed my email address so I knew it was live and correct. I logged into my EA account online and it was showing as verified and correct.
So, I spent a very long hour and half with a very polite an helpful Avinash on the EA Chat. He tried everything. I changed to my work email and changed the password. I received the security code to change email address but no TSTO verification code when I tried to log in. He then suggested I create a new email - GMail account - and try that. Repeated the process, EA emails arrived but no TSTO verification code. Final suggestion was to delete the game, remove app entirely and reinstall/download. I dutifully did so, but it still wouldn't work.
Avinash then had to give up! He had no more suggestions for today. He said it was known issue with no workaround yet if the previous steps didn't fix it. He would refer my problem to Technical Support.
No TSTO. No game. No logging in after a daily occurrence for many many years. What a poor show from EA.
(edited for spelling)
Contacted the support, but no help so far. It's terrible!
I have my email set to show all incoming email as a banner at the top the screen no matter what I am viewing. As long as you are quick and remember the number you can just put it in.
Contact EA at https://help.ea.com/en/contact-us/?product=the-simpsons-tapped-out
or on Twitter https://twitter.com/EAHelp/
Chat or phone is best during business hours in US Central Time M-F