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My Springfield has vanished.

Hi, I am at level 939 and my whole town disappeared yesterday 22.05.2021.
Does anyone have this problem or know how to get my town back.


  • 11EEvey
    3236 posts Member
    Did you have an account? If you did log out and back in
    If you did not have an account, contact EA for help https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out
    chat or phone is best during US Central time business hours M-F
    or try them on Twitter https://twitter.com/EAHelp
  • Hi, contacted EA help via email. Aman.R responded saying he could restore my town from backup stored on their servers and to respond directly to this email with a date my town was last seen. I did this and received a message that my email could not be delivered as this email address was no longer being monitored. Try contacting EA help.
    Tried phoning several times but advisors unavailable.
    Emailed again for help restoring my missing town. No response to date.
    Help. Any suggestions. Have played for 8 years. At level 939. So disappointed with EA help.
  • 11EEvey
    3236 posts Member
    Open a new ticket, try to get live chat or a phone call. Or try them on twitter https://twitter.com/EAHelp
    email is the worst way to get help. T
    They are currently slammed with players contacting them about the login code issue
    Be firm but polite and insist that they need to help you. If they won't just open another ticket until you get someone to help you.
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