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I received an email from tech support to try logging in again. I logged in and FINALLY received a verification code email!
The code worked I’m back in my game.
[NOTE: THISwas my first stop. I need to email tech support with the success et cetera]


  • 11EEvey
    3235 posts Member
    Congrats! welcome back!
  • Hopefully more people start getting codes.
  • wadebear
    4183 posts Member
    I am so happy for you I could cry! :'(
  • TLDR: If you haven't been receiving verification codes, try again now!

    I've been locked out of my main Springfield for almost two months due to not receiving verification codes. After EA was unable to immediately fix the issue, I kept trying again every once in a while to no effect. I didn't receive an email from EA like Jonofmeans but, inspired by this post, decided to try again and finally got a code! I'm pleased to be back in my town and decided to leave my first forum post to encourage others in the same boat to try again.
  • I love a good news thread :)
  • Me TOO!!!!!!
    Just Now- Over a month lost of my game time. I am BACK!!!!
    PM me- I DO need Good Neighboreenos currently
  • 11EEvey
    3235 posts Member
    Congrats! @Annathewicked Welcome back!
  • mobstew1
    4 posts New member
    Congrats. Yes hopefully the codes will start coming for everyone.
    Just got off chat with EA support and the person told me the only solution was to merge my level 450+ game with a new account but I would likely loose all my progress, purchases, purchase history, etc. I declined and said I will wait for a better option.
    Looks like there is light at the end of a tunnel???? apologies if this is the wrong thread. :-(
  • Good news.
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