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Download issue and can't report it?

Firstly, I tried sending in a ticket and it's not working. Am I missing something? It just wants me to search for an answer on the forums.

Secondly, and the issue that brings me here to begin with, I (and some others I know) are having to redownload the big download (the one required right after install) a lot. Yes, I know this happens when there's a lack of space. There is not a lack of space on any of our devices.
It does not happen every time, but at least once a week: open the game, massive download required.

And what do I do if I can't open an official ticket about it?


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