iOS App Crashing at Login

the_stiller

Hi there,

I got logged out of the game - which happens from time to time - but when I tried to log in again, the app crashed.

I have the latest iOS update (iPadOS 15.4.1) and the new content update, I deleted the app and downloaded it again, but the app still keeps crashing.

Does anyone have an idea how to fix it?

Thanks in advance.

missmuffet12

Im on android tablet same issue. I dont have a fix. Depends on how im feeling I'll leave it as i cant be the only one or ill delete the app and restart. Though if your having issues on ipad, id say there are more having the same issue.

missmuffet12

@the_stiller
I did download the game on my android phone and same issue. Except this time it popped up with a message that the game has a bug. Try clearing the games cache. I did that and nope still crashes. So all i can say is give it a few hours and try again, ill try again in the morning (aussie here) so fingers crossed.

11EEvey

- Free up space, depending on device you need up to 15GB free space, actually for older iPads you need more like 25GB free space

- Switch connection, try a different WIFI, use 4G or 5G

- Try a different device, since you usually play on Apple, log in on an Android

- Unless you play Anonymously, do a delete/reinstall

- If none of this works, go back to support

The following info would help support:

- Device make, model, and firmware:
- Time and Date of the Issue:
- Description of issue:
- What should happen instead:
- Stage of Event does this happen at:
- Error Message received:
- Repro Steps:
- Troubleshooting / Workarounds tried:

Add your Me too and a comment on this thread https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Crashes-when-clicking-EA-login/td-p/11427501

the_stiller

After trying with three different devices I found a solution by creating a hotspot with my iPhone to login through 4G instead of WIFI. Finally. But still an annoying bug.

Thanks for your help.