CLOSURE ANNOUNCEMENT: The TSTO forums will be closed on December 13th, 2023. Read more about the future of the forums here.
Zombie Sandwich Glitch & EA Support - What A Joke!
Like many of you, I don’t have all the zombies (3 out of 5) and have been missing those 2 for years.
I was hoping EA would finally fix this long-standing glitch this Hallowe’en, so was pleased to see the Zombie Sandwich bin would be in the Mystery Box. Did they fix it?
Of course not. Event starts, no Zombie Sandwich.
So I raised a case with EA on Wednesday afternoon. On Saturday, I had an automated email from EA asking if my case had been sorted yet (don’t you know? It’s your system, take a look - no, it hasn’t!).
Then I get another EA email, asking if I’d answer four questions about my case. I follow the link and the first question asks if my case has been solved (didn’t I just tell you no?). So I tick No… and the survey closes and other three questions never appear.
This morning I check My Cases and it says Fixed. I go into my game… and of course it’s not fixed. Someone has changed the status to Fixed, probably just to help meet a target.
Irritated, I find the phone number for EA Help and call it. It starts by saying the call will be recorded for training and monitoring purposes, then tells me no one can take my call and hangs up on me.
So now I’ve raised another case to cover the case that was falsely marked as fixed that wasn’t fixed. My expectations are zero, but you have to play the game.
Considering the business model of this game has changed to one where you have to purchase character + 132 donuts packages six times a year, that level of customer support is terrible.
Do I think EA will read this and reach out to me? Of course not. They only respond to glitches where they lose large amounts of revenue.
I only write this to assure others who are also zombie glitched that they’re not alone.
I was hoping EA would finally fix this long-standing glitch this Hallowe’en, so was pleased to see the Zombie Sandwich bin would be in the Mystery Box. Did they fix it?
Of course not. Event starts, no Zombie Sandwich.
So I raised a case with EA on Wednesday afternoon. On Saturday, I had an automated email from EA asking if my case had been sorted yet (don’t you know? It’s your system, take a look - no, it hasn’t!).
Then I get another EA email, asking if I’d answer four questions about my case. I follow the link and the first question asks if my case has been solved (didn’t I just tell you no?). So I tick No… and the survey closes and other three questions never appear.
This morning I check My Cases and it says Fixed. I go into my game… and of course it’s not fixed. Someone has changed the status to Fixed, probably just to help meet a target.
Irritated, I find the phone number for EA Help and call it. It starts by saying the call will be recorded for training and monitoring purposes, then tells me no one can take my call and hangs up on me.
So now I’ve raised another case to cover the case that was falsely marked as fixed that wasn’t fixed. My expectations are zero, but you have to play the game.
Considering the business model of this game has changed to one where you have to purchase character + 132 donuts packages six times a year, that level of customer support is terrible.
Do I think EA will read this and reach out to me? Of course not. They only respond to glitches where they lose large amounts of revenue.
I only write this to assure others who are also zombie glitched that they’re not alone.
My choice for all my Tapped Out news and troll-free friendly chat is the EA officially approved Tapped Out UK 
0
Howdy, Stranger!
Replies
The zombie sandwich is in the yearbook and if it did not show in the mystery box you already have it. You will have to search your town for it.
I also am missing the senile zombie and the crazy zombie because i got the Springfield cemetery and the mausoleum by themselves and those 2 zombies only come with those items not by themselves.
I guess Disney’s money didn’t change much.
Nope. For additional clarity, I’ve searched and I don’t have the Zombie bin in my SF or in storage, and I can’t send any of the 34 characters to sample the sandwich. That’s part of why I’m unhappy.
Not for me, it isn’t.
I still do not understand what the zombie sandwich and the zombie NPCs have to do with each other.
How can I make this clear to you? IT’S NOT THERE - THAT’S WHY IT’S A GLITCH, AND I’M NOT THE ONLY PLAYER WHO HAS IT! My Yearbook isn’t there because I cleared it a couple of years ago by buying everything in it that I didn’t have - it’s so clear that it has disappeared from my game. It’s not in my game, full stop. None of the 34 characters who can be sent to Sample A Sandwich have that option, therefore I don’t have the Zombie Bin. I have searched the town thoroughly and carefully - I don’t have it. Understand?
The missing Zombie NPCs are tied in with the glitch, and EA don’t care or can’t be bothered to sort it. You want to know how much they care? Here’s an email I got from EA Help:
And what did I get when I clicked on it?
Utter shambles.
Thanks for reading my posts and utterly failing to understand them.