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can't log in
If neither you nor your friends can access your town then it sounds like your game may be corrupted on the server. You'll have to contact EA to see if they can recover your town. The best way to contact them is via https://help.ea.com/contactus and choose the "Contact a Game Advisor" option.
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Howdy, Stranger!
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It does appear that it may be related to Lisa's task to visit the forum, as most players (including me) complaining of the issue seem to have set her off on that on their last visit to Springfield before the crashing started.
Frustrating.
Yes, I got stuck in that loop as well, but at some point I scrolled all the way to the bottom of the page (I forget which page) and there was an option to email if I still had an issue. So I emailed, got a response that said to do all the things I had already done for this corrupted game file problem and a list of info to send back if that didn't work. Of course, none of it had worked so I sent all the requested info back and the response was that they were escalating the situation to a higher department. Haven't heard anything else. That was yesterday.
They did ask me for my Mayhem ID and gave instructions for how to find it, but you apparently can only find it if your game will open! I had no way to get mine because my game no longer opens.
As far as your Mayhem ID goes, if I log out of Origin when the game is opening I can open as an anonymous user to start a new game. Would you be able to get the ID by doing that, or is it related to your login?
D
To locate Mayhem ID, please follow the following steps:
In the any of the game menu (bottom left where the level bar is), tap on the "Get More" button
At the top right corner of "The Store" menu, tap on the "i" located beside the "?" and the "EA" icons.
Underneath "Info", tap on the blue"View" button
At the very top section "About", tap on the blue "View" button
The Mayhem ID is located below the version number and is a long string of numbers
There is no access to the game menu referenced in step 1 unless the actual game fully opens. The level bar, Get More button, etc are all on the bottom left side of the game while you are playing, so I know exactly where all the other listed things are, I just can't get to any of it unless I'm actually in the game. Mayhem ID must be game specific, not Origin account specific (because you can play multiple different games under one Origin ID login).
I say all that to say that I think the Mayhem ID is unique to the specific game file, i.e., starting a new game (new Springfield from scratch) would mean a new Mayhem ID is assigned to the new game.
It's not device-specific! It happens to me on Android, iPhone and BlueStack!
I got the same useless response despite the fact that I mentioned in my email both my iPad and iPhone were not connecting. I've been trying to be patient with EA, but I feel like no one is even listening/reading about our issues nor responding to them and it's really * me off. It has been 6 1/2 days since I sent Lisa on "Glitch Quest 2013" and I've not heard one helpful word from them in that time. The least they could do is come to the forum and making a general announcement to let us know they are trying to resolve the problem with the last updates. I'm sure they are probably more concerned with getting the Halloween update up and running, but shouldn't they fix the current problem before moving forward? I'm seriously getting to the point that I want a refund on my unused donuts because it feels like they have robbed me as I'm never going to be able to use them.
"I understand that the email that you sent me is a form email that has to be your first step in troubleshooting emails. It's the easy first step to fixing the problem and that many times this works. However, once again, if you had read my email, you would have know that I tried this already on both my devices. You would have also noticed that I pointed out that this problem is widespread. Does anyone from EA customer service even READ THE EA TSTO BUGS & ISSUES FORUM? Many people are posting about this same problem. There is a GLITCH in the last update that is affecting many TSTO users. We have uninstalled and reinstalled, but that's not helping. Ever since we sent Lisa on the "Read the Forum" quest, we have not been able to log-in. This is not just an error in my game, but in MANY PEOPLES' GAME! No one from EA is even posting on the forum that they are working on the problem. Is anyone even aware of the glitch? I'm upset because I haven't been able to log on in a week, I've also missed out on the special season premiere free Squidport decoration (which I'd like to still receive), and if this log-in problem isn't resolved soon, I'll most likely be at a handicap because I can't start the Halloween promotion on time. I'm still angry with EA because during the Whacking Day promotion earlier this year, a glitch on your end kept me from being able to visit my friends' towns for two weeks which kept me from being able to whack enough snakes to get the final two prizes. Now if I want those, I have to pay for them! But most of all, I'm upset that this current glitch is causing so many problems for so many people that are going to the forum to get answers, but EA is ignoring us. This ISN'T good customer service. This is not just people complaining; it's people that just want answers that are not coming.
Please address the actual issues here and reassure us that you're trying to fix the problem.
Thank you and please help us."
Is there anyone else out there that feels the same way or am I the only one here? Was I too harsh or does this fairly accurately describe others' feelings as well? Has anyone else gotten a solution?