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Crashing

I'm having an issue where I haven't been able to login to the game for 5 days now. When I login, I know it recognizes my account because I get the typical "Welcome back..." message. After that, though, it just shuts down completely. This happens on my iPhone, iPad and Kindle Fire. I've tried logging out from all devices. I've shut down and restarted all devices. I've even uninstalled and reinstalled the app on all three devices... all with no luck. I can tell you for sure that this isn't an issue with iOS updates, or game updates. My son can login to his account from the same devices and play the day away with no problems whatsoever. I've contacted EA about this, and at first they were very responsive. They asked for all of my device specs and then promised to pass this up to the specialist who could help me out, no problem. Nothing has happened since then. So, I try to login every once in a while, get shutout, and try again later. It's frustrating.

Is anyone else having the same problem? Any solutions?

Replies

  • dcacooper
    389 posts Member
    edited September 2013
    Yes, I am having exactly the same problems. Can you point me to how I can contact EA about this?
  • EASusko
    1 posts
    edited September 2013
    I am having the same issue on my phone. I use the iPhone and as soon as I completed my recent ios7 update I have been unable to open the game. It loads, tells me "to click here to enter" and then when I do it just crashes and shuts down. Haven't been able to get on since Saturday morning!!

    Please share if you get any answers.

    Thanks,
  • davidkitte160
    4 posts
    edited September 2013
    I am also having issues with my game crashing. Check my log history, and you can get the times and dates that I've had to sign in multiple times in the same hour. Please fix as this is getting very annoying.
  • cerbera80
    6 posts Member
    edited October 2013
    oh boy.. I've been having similar issues on my android. I log on and get to play for about 30 secs then the game goes back to the welcome screen. I've been trying to download the Halloween updates but the game just restarts. I haven't been able to get much going on.
    Gave up after about 2 hrs. Uninstalled and re-installing at this moment. Still restarting while downloading updates! WHY!!
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