A Response from EA
Martymasterid wrote:I contacted EA directly in reference to the fact that the premium items I purchased were not actually providing the added bonus of money as advertised.
I wrote a formal email, I wasn't obnoxious, or using caps; knowing that whomever I would be speaking with was not the party at fault. Anyway, I asked for some kind of insight into the problem, and suggested some form of compensation. I also want to state that I enjoy this game, and I am NOT one of the people who continuously slam EA. With this exception, I've had a positive experience overall with the game.
So, here was a sample of their response: Thank you for contacting EA Customer Service.
"I am sorry, however please note that EA simply develops the games and makes them available to your itunes. We don't have access to your iTunes account; only Apple can access / credit / refund your iTunes account. If you have any disputes, please contact iTunes (Apple) directly. Here is the website you will need to reference if iTunes support is needed: http://www.apple.com/support/ For more information regarding "Where can I get help for the games I purchased for my iPhone / iPod / iPad through iTunes?", please click on the link given below"
I'm kind of at a loss. They didn't even address the issue, and basically told me, "go deal with apple, because we're not going to do anything about it."
Anyone else get any information on this?
Not to defend EA, but this is pretty much exactly what I would expect from a first-level help technician. If you want to pursue a refund (and I'm not sure it's worth pursuing in this instance), you need to contact iTunes/Apple. That's always been true insofar as I am aware.
If it matters to you, one of the EA folks who occasionally drops into this forum recently provided some semi-official assurance that the bug you refer to is being dealt with and may, in fact, be fixed as of the next update.
This discussion has been closed.