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EA Doesn't Have A Witch Glitch Fix

I hope they fix this soon, just started my corn. (And right after tap failed my tile. :oops: )

Replies

  • hobbesisreal
    578 posts Member
    edited November 2013
    Well, when I responded back to their last reply sharing that it didn't appear they have really acknowledged the issue or shared any time frame of possibilities of fixing it, here is their response:
    I would like to say that your case has been escalated to one of our specialized teams. Please be advised that issues like the one you encountered may take some time to resolve, so for the moment we are unable to give you a firm resolution time frame.

    With the assistance of our specialist team, we hope to have this issue resolved for you as quickly as possible. We would ask for your continued patience while we make every effort to fix this problem for you, and we apologize for any inconvenience caused. We will be back in contact with you once we are in a position to update you further.

    You'll be glad to know that I've credited 10 Donuts to your account as a compensation, which you were looking for.

    If you've any issues/ queries, feel free to get back to us anytime. We are here to assist you.

    Please be assured that your concern is our priority.

    So at least after a little nagging, I was able to get this issue escalated to specialized teams (not sure exactly if that is real thing or a good sounding answer to give to a user) :shock:

    I can say that I have to give credit where credit is due....they did respond very fast. This whole exchange took place in one day. When I saw they may take 14 days to respond, I wasn't very optimistic about that.
    Post edited by Unknown User on
  • hobbesisreal
    578 posts Member
    edited November 2013
    Is there anyone who can confirm that their Marge Witch works on the Corn? If so, please share

    what OS you are using, how you are doing it?
    Is Cletus doing a task at the time, if so in the house or outside of the house?

    Maybe we can find a way around this glitch. This is kind of frustrating that I will be loosing 3 to 4 weeks that I could be collecting money vs still growing.
  • hobbesisreal
    578 posts Member
    edited December 2013
    I have not tested it yes as I just sent Marge on a 12 hour task 10 min before I just read this email 2 min ago.....

    Major kudos need to go to EA, here is the Christmas present they just gave to me!
    Thank you for contacting Electronics Arts, my name is Ken and I was the Specialist assisting you with your Origin purchase issue.

    I am sorry to hear that you have experienced this issue and I know how frustrating this can be. Having looked into this issue with the recent update for the Christmas festivities it appears this issue has now been resolved.

    in house we have just sent Marge on this Speedup Crop quest and immediately the time required for the crops to be completed reduced by 4 hours.


    I hope that you continue to enjoy The Simpsons Tapped and have a fantastic holiday period.

    This is a Christmas Gift from EA that I glad to be able to share will ALL!!!!!
  • hobbesisreal
    578 posts Member
    edited December 2013
    FALSE ALARM....it is NOT fixed as EA reported....their specialist team apparent never read my trouble tickets they were responding to and never tested what happens AFTER the crop speed up task (Where the glitch actually happens) and only started the task and said it works. Never looked at the actual glitch....never bothered to complete the task to see if the sped up crop time stayed or was ignored and forgotten by the game and snapped back to the original time before the speed up crop task.

    Took me a week, thanks to overtime at work, but I just submitted another trouble ticke to EA on this....place your bets what the answer will be this time....
    My User Name: HobbesIsReal

    Marge Witch Glitch speed up crop task has a glitch and will will not speed up the corn crop.

    This is the 4th time contacting tech support about the same glitch in Simpsons Tapped Out with a wild range of unrelated or incorrect answers in return. The first one was case number #XXXXXXXXX. they said "we do not handle in-game issues for The Simpsons: Tapped Out at this time, and I am sure you understand this fact..... At present we are only providing support for Billing, technical and account issues"

    Since they didn't acknowledge the glitch I reported it again. this time they refused to acknowledge it again and said "I request you to please search on the forum that how Witch Marge behaves."

    Since again they refused to acknowledge the glitch, I submitted it again with case number #XXXXXXXXX. This time they said they "escalated to one of our specialized teams". That team responded by saying "Having looked into this issue with the recent update for the Christmas festivities it appears this issue has now been resolved. In house we have just sent Marge on this Speedup Crop quest and immediately the time required for the crops to be completed reduced by 4 hours."

    The problem is that they apparently never read my Trouble Ticket as I clearly stated that is EXACTLY what happens but that when Marge Witch is done the crop times snaps back to the original time and ignores the sped up time that was showing when Marge Witch was speeding up the crop time during the task. The glitch is when Marge is DONE with the task the sped up time is ignored & forgotten and is snapped back to the original time as if Marge Witch never sped up the corn crop at all. This has been proven to be a global issue and replicated and reported multiple times in the EA forums. The specialized team ignored this fact...never confirmed that that glitch is AFTER the task, NOT at the begining of the task.

    The glitch is NOT fixed...it is real....it is still there...It has been proven on the forums to be a wide spread and duplicatable global glitch.....Marge Witch does NOT speed up the Corn crop after the first time.

    Here is exactly what I shared previously:

    ============================================
    Your case number is #XXXXXXXXX

    My User Name: HobbesIsReal

    I am growing Corn (90 day process) and I was trying to use Witch Marge to speed up the crop growing. While Marge is working her magic on the crop it showed 85 days and 19 hours with just 3 min left in the task. As soon as she was done 3 min later the crop time jumps back 4 hours as if Marge didn't do anything to 85 days and 23 hours.

    So she is now working. I do find this glitch very frustrating as so far I would have been able to speed up at least 8 hours a day since I started it, a total of 56 hours (2.33 days) or more time is now lost because Marge speeding up the crop bounces back to the original crop growing time each time she is done trying to speeding.

    Can this be fixed? If so, how soon until it is fixed.

    ==================================================
    Your case number is #XXXXXXXXX

    My User Name: HobbesIsReal

    I am reporting a bug/glitch in your game that has a negative impact of addition weeks to complete a task because Witch Marge (which I paid for with 75 Donuts for this very feature) does not work correctly. I submitted a tech support ticket for this issue and the response from Krishna K., EA Customer Experience, was "we do not handle in-game issues for The Simpsons: Tapped Out at this time, and I am sure you understand this fact and co-operate with us. At present we are only providing support for Billing, technical and account issues." This is not an in-game issue on my side, this is a glitch / bug in the game on your EA's side.

    Here is what is going on....I am growing Corn (90 day process) and I was trying to use Witch Marge to speed up the crop growing. While Marge is working her magic on the crop it showed 85 days and 19 hours with just 3 min left in the task. As soon as she was done 3 min later the crop time jumps back 4 hours as if Marge didn't do anything to 85 days and 23 hours.

    So she is not working. I do find this glitch very frustrating as so far I would have been able to speed up at least 8 hours a day since I started it, a total of 64 hours (2.67 days) or more time is now lost because Marge speeding up the crop bounces back to the original crop growing time each time she is done trying to speeding.

    Can this be fixed? If so, how soon until it is fixed.
  • edeguia
    17 posts Member
    edited January 2014
    I feel your pain. My Witch Marge this past Sunday was working to speed up Moonshine for 12 hours. The total harvest time was nowhere near the calculated 12 hours (may have even been a full 24).

    I proceeded with the same route, contacting EA, insisting that it's not fixed, indicating that there are quite a few other irate tappers. And at 75 donuts, how can one not be utterly frustrated?

    The EA responses (which were actually very prompt, within 24-48 hours of initial communication) were textbook and consistent with what is in this thread:

    1. We are sorry, however, this is an in game problem. Please refer to the forums.
    2. Again, please refer to the forums, but we can compensate you 10 donuts.

    It's a start.
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