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Nonstop crashing

Replies

  • ILuvMyBabyGirl
    17 posts
    edited December 2013
    I'm done playing this untill the "cannot connect to server" crashing is fixed
  • daielvisgm
    106 posts Member
    edited December 2013
    bump - this suXXXXXXXXXXXXXXXXX :thumbdown:
  • jaytay777
    190 posts
    edited December 2013
    I haven't been able to look at pending requests in a very long time and I resent the idea that I'm expected to access a desktop in order to play a mobile game. If too many friend requests are a problem for the servers they should write code that deletes them for everyone over a certain number or if they aren't accepted within a certain amount of time. I find it hard to believe that many of those who are playing problem free don't also have long lists they can't access. This is completely bogus. I've played the game within the rules and have spent a lot of money. I'm not the problem here.
  • LordCaoCao
    85 posts
    edited December 2013
    I had a cannot connect to the server problem tonight every minute or less I was getting the bart screen on my iPad. I did a uninstall and reinstall but I also logged on my town on my phone(android) while waiting for the reinstall/updates and now its working like a charm. If you have two devices try that, idk if it has to be android and apple but good luck to everyone stuck with the game crashing
  • LordCaoCao
    85 posts
    edited December 2013
    LordCaoCao wrote:
    I had a cannot connect to the server problem tonight every minute or less I was getting the bart screen on my iPad. I did a uninstall and reinstall but I also logged on my town on my phone(android) while waiting for the reinstall/updates and now its working like a charm. If you have two devices try that, idk if it has to be android and apple but good luck to everyone stuck with the game crashing

    Spoke to soon, it was running great on the ipad for several minutes but now its back to the bart screen every 30 seconds after I get in my town :evil:
  • jfalcone36
    14 posts
    edited December 2013
    Bump. STILL not fixed
  • LPNintendoITA
    11652 posts Member
    edited December 2013
    I love how people can have EIGHT HUNDRED request. How in the devil you never cleared them. 800!!!
    My Youtube and Twitch / WikiSimpons Current Event Page and Discord
  • timberwuf
    520 posts
    edited December 2013
    I can't clear my requests on my iPhone and two computers (Mac and PC). It simply doesn't load. Does anyone have any idea what to do? :?

    I can get mine to load after 4 hours but it only loaded 1 friend request one day and the next day it brought up 9.
    I deleted these 10 friend request and on the tapped out game my friend request list went from 746 to 752.
    Now someone figure that out.
  • jaytay777
    190 posts
    edited December 2013
    I love how people can have EIGHT HUNDRED request. How in the devil you never cleared them. 800!!!

    You can get that many off an "add me thread" in one day at the beginning of an update. How in the devil do we clear them if we can't access them? I haven't been able to access that list since Easter.

    I'm not going to get an android or PC device just to clear friend requests. Apple users pay a premium because we want stuff that just works. This game doesn't work and I'm tired of it.
  • cdepast
    2462 posts Member
    edited December 2013
    Here is some potential help...I have been having the same crashing issues using iphone/ipad and am also unable to load my friend lists through the Origin PC download. While I know most people dont have apple and android devices - I also have a Kindle Fire HD. Using the Kindle the game works perfectly - no issues at all. I did see that I apparently have 900+ friend requests that I was previously unaware of (you cannot delete people using the Android platform). So if you have any access to an Android based device you can play with no problems.

    As that isnt going to help many people, I also suggest putting in support tickets. The more people that alert EA / Origin to the issue, the better chance of getting a resolution. I highly doubt they are basing support by reading fan forums. For the game crashing you have to put in an email ticket. While not resolved, I got a email back from a mobile adviser in less than 24 hours. One thing they will request is the device’s Mayhem ID. This can be maddening to get, as you will have to log into the game and speed tap to find it before it crashes. The number is huge, so be ready to take a screen grab instead of trying to write it down before crashing. This took many tries.

    For the Origin friend list issue, you can actually chat with someone live (when you choose Origin issues, this option becomes available). After chatting, you get a ticket number. You can then go back to the support page and have the ability to get a phone call back. I did this and got a call within 5 mins. They can't help with the game crashing, but will "escalate" the Origin issue to tech support. Again, not yet resolved, but I now have a ticket to follow up on. Here is the link: https://help.ea.com/en/contact-us/ask

    The past few days were maddening to me. It is beyond frustrating to have the game not working, after investing so much time (and potentially money). Once resolved I will be sure to manage that friend list better, as I had no idea. If you do have access to Android, I will say the update is really great.

    Good Luck.

  • Bravewall
    4244 posts Member
    edited December 2013
    We are getting a lot of crash report threads in Game discussion. I will keep this one here, but I am moving all the others to the Bugs and Fixes sub forum.
  • Bravewall
    4244 posts Member
    edited December 2013
    Bumping this. Any problems you are experiencing with your game, or your Origin account, please visit the Bugs and Issues sub-forum.
    http://forum.ea.com/eaforum/forums/show/4129.page
  • cdepast
    2462 posts Member
    edited December 2013
    I can 100% confirm that the crashing is directly related to the pending friend request issue, and specifically affects apple IOS.

    After accessing my game from an Android platform I started clearing out 100's of requests (I had over 1k). Once I did this, I opened the Origin desktop and my friend list finally populated, where I was able to delete the rest. The game now works perfectly across iphone, ipad and Kindle Fire / apple/android devices.

    So what to do if you don't have an Android device? I know it sounds lame, but I would buy a cheap one, fix your game, and return it. You can return anything to Amazon with no questions asked.

    I will post in the bugs and fixes section as well.
  • jaytay777
    190 posts
    edited December 2013
    How bout they fix the game they offer in the apple App Store so it works on apple devices? I know, how presumptuous of me to ask.
  • cvf007
    1077 posts Member
    edited December 2013
    This happens on my iPad mini. My iPhone plays fine
  • sammercer12
    368 posts
    edited December 2013
    I tried logged onto my account from my friends ipad and it worked for 30 min but then crashed and I saw Bart's annoying little face "cannot connect to server"

    Now it doesn't work on anything for me
  • jfalcone36
    14 posts
    edited December 2013
    STILL NOT FIXED. Dear EA or origin please clear all my friend invites because I can't get the game or the origin site to load them. This is ridiculous and terrible customer service. All we are asking is to be able to play YOUR game!
  • daielvisgm
    106 posts Member
    edited December 2013
    Bump. STILL not fixed :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown: :thumbdown:
  • daielvisgm
    106 posts Member
    edited December 2013
    STILL NOT FIXED
  • daielvisgm
    106 posts Member
    edited December 2013
    Bump. STILL not fixed
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