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MY TOWN IS LOST! (Got my town back thanks to subii42)

So log into your origin account derp.

Replies

  • hasanmohamma
    1801 posts Member
    edited January 2014
    JoshSherer wrote:
    So log into your origin account derp.
    i did and its starting a new game and all my stuff is gone. My town has been reset to level 1 under my origin account and all my stuff that I wasted real life money on is gone. I kept trying to log out and log back in but so far no luck. It's starting from scratch again, I am very worried right now. I hope the issue will get resolved soon!
    Post edited by Unknown User on
  • subii42
    2737 posts
    edited January 2014
    Issue
    When logged in to Origin, account/town has been reset to level 1

    Solution 1
    Try accessing the game from a different device.
    When accessing the game from a different device, if you get an error message that says "Your other device didn’t save your Springfield. Please sign into that device before playing.” then see this post.

    Solution 2
    Try force-closing the game app from the multitasking menu and then reopening it. It may take a couple tries for your Springfield to appear again. How to force close the app:

    Apple devices
    Exit The Simpsons: Tapped Out
    Double-click the home button on your device to bring up the multitasking bar at the bottom
    Tap and hold the Tapped Out icon until you see the red "minus" button
    Tap the red "minus" button to close the app.

    Android devices
    1. Go to Settings -> Device -> Applications manager -> Tapped Out
    2. Press "Clear data"
    3. Choose "OK"
    4. Launch game
    Game now downloads all updates again
    5. Enter email and password.
    6. You should now get the following error message: "Warning. Your other device didn't save your springfield. please sign into that device before playing"
    7. Choose "Play Now"
    8. You should now get the message "Play anyway? Some progress made on your other device might be lost"
    9. Choose "Continue"

    Solution 3
    If that does not work, try deleting and then re-installing your app.

    First, make sure you're using iOS version 4.3.3 or later so you can access the "Not On This iPhone/iPad" section of the App Store. On an iPhone, you can find this section in the App Store > Updates > Purchased > "Not On This iPhone." On an iPad, you can find it under App Store > Purchased > "Not On This iPad."
    Once you've made sure you have access to this section of the App Store, please deleteThe Simpsons: Tapped Out from your device. To delete the app, tap and hold the "Tapped Out" icon on the home screen of your iOS device until you see an "X" in the upper left-hand corner of the icon. You will get a message asking if you want to "Delete Tapped Out." Tap the "Delete" button to remove the app.
    Once the app is deleted, go to the Purchased -> "Not On This iPhone/iPad" section of the App Store and find "The Simpsons: Tapped Out." Tap the "Install" button to reinstall the app.

    Solution 4
    If none of these solutions work then contact EA technical support
    <a href='https://help.ea.com/contactus'>contact EA technical support</a>
  • hasanmohamma
    1801 posts Member
    edited January 2014
    subii42 wrote:
    Issue
    When logged in to Origin, account/town has been reset to level 1

    Solution 1
    Try accessing the game from a different device.
    When accessing the game from a different device, if you get an error message that says "Your other device didn’t save your Springfield. Please sign into that device before playing.” then see this post.

    Solution 2
    Try force-closing the game app from the multitasking menu and then reopening it. It may take a couple tries for your Springfield to appear again. How to force close the app:

    Apple devices
    Exit The Simpsons: Tapped Out
    Double-click the home button on your device to bring up the multitasking bar at the bottom
    Tap and hold the Tapped Out icon until you see the red "minus" button
    Tap the red "minus" button to close the app.

    Android devices
    1. Go to Settings -> Device -> Applications manager -> Tapped Out
    2. Press "Clear data"
    3. Choose "OK"
    4. Launch game
    Game now downloads all updates again
    5. Enter email and password.
    6. You should now get the following error message: "Warning. Your other device didn't save your springfield. please sign into that device before playing"
    7. Choose "Play Now"
    8. You should now get the message "Play anyway? Some progress made on your other device might be lost"
    9. Choose "Continue"

    Solution 3
    If that does not work, try deleting and then re-installing your app.

    First, make sure you're using iOS version 4.3.3 or later so you can access the "Not On This iPhone/iPad" section of the App Store. On an iPhone, you can find this section in the App Store > Updates > Purchased > "Not On This iPhone." On an iPad, you can find it under App Store > Purchased > "Not On This iPad."
    Once you've made sure you have access to this section of the App Store, please deleteThe Simpsons: Tapped Out from your device. To delete the app, tap and hold the "Tapped Out" icon on the home screen of your iOS device until you see an "X" in the upper left-hand corner of the icon. You will get a message asking if you want to "Delete Tapped Out." Tap the "Delete" button to remove the app.
    Once the app is deleted, go to the Purchased -> "Not On This iPhone/iPad" section of the App Store and find "The Simpsons: Tapped Out." Tap the "Install" button to reinstall the app.

    Solution 4
    If none of these solutions work then contact EA technical support
    <a href='https://help.ea.com/contactus'>contact EA technical support</a>

    Thanks i tried solution one and all my stuff was back and I was back to level 37. Thanks for the help neighbour. I was so worried because I thought it was all gone and I was extremely mad because I wasted so much money on the game too. Thank you I'm glad it's fixed. BTW congratulations on being promoted to a mod!
  • subii42
    2737 posts
    edited January 2014
    Ive just checked your town and its still there 2

    xmj4yCc.jpg
  • subii42
    2737 posts
    edited January 2014
    Np bud glad its back :):)
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