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someone WAS in my town

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Seems this is happening a lot. My hubby played on his iphone for months ok but when he changed to an android tab he was getting someone else's game up! He tried moving things around on that town hoping the person would say something on this forum so he could tell EA who's game it was. EA tried to fix it but couldn't. Since the up date he's now getting that same persons town on both his iphone and his android! Can't get on his own game at all!!! :(

Replies

  • marcusz84
    32 posts
    edited January 2014
    I got logged out of mine last night with a message about having logged in on another device... I only have TSTO on one device.
  • mwdalton
    11545 posts Member
    edited January 2014
    I load someone else's town when I log on to android devices. I've tried leaving messages multiple times in hedges and flowers, to email me, or search mwdalton on the forum. Took ages to make some messages. They never did get in touch, though. And now, with the new update, I can only load their town, even on my iDevice.
  • baddazoner
    1006 posts
    edited January 2014
    EA must have a 1000 years of bad luck with servers or something, every server they have for games seems to screw up for them.
  • dtj507
    98 posts Member
    edited January 2014
    Yeah. My hubby's stuck with someone's else's town on both devices now. Have been in touch with EA. They tried to fix it but couldn't and said we'll pass it on to our 'specialist department' he got a message off them stating that they'd checked and noticed that, since the game was being played, they assume everything was now ok!!! The game was being played but by the person who's game it was! Idiots! Explained this to them and they said they'd check again but have heard nothing since!! :evil:
  • simbass7
    1928 posts
    edited January 2014
    I'm not an IT person but how is it possible to login into someone else's town?
    I mean it need email and password so where the redirections come from?
  • dtj507
    98 posts Member
    edited January 2014
    No idea how it happens and apparently neither do EA! My hubby puts the right email and password in, gets the message, welcome back... Right name... and someone else's game loads. Strangely though, when he clicks on 'friends' on the other persons game, his friends come up! Very weird! :shock:
  • Leilani2013
    238 posts
    edited January 2014
    simbass7 wrote:
    I'm not an IT person but how is it possible to login into someone else's town?
    I mean it need email and password so where the redirections come from?

    Many people here are probably too young to remember when this would happen, but it sounds like it's something similar to when phone lines would get crossed. For the youngins who have never experienced it, it would happen on a land line where you would be able to pick up other people's conversations breaking into yours. I don't know how they'd fix it, but some signal is getting crossed somewhere on EA's end.
  • crosby357
    3051 posts Member
    edited January 2014
    baddazoner wrote:
    EA must have a 1000 years of bad luck with servers or something, every server they have for games seems to screw up for them.
    *cough* SimCity *cough*
  • simbass7
    1928 posts
    edited January 2014
    crosby357 wrote:
    baddazoner wrote:
    EA must have a 1000 years of bad luck with servers or something, every server they have for games seems to screw up for them.
    *cough* SimCity *cough*

    Congrats on your thousand's post ;)
    joker-clap-o.gif

    OK back on subject: do we have any web designer/engineer here to explain to us what Scouse this problem and how to prevent it?
  • bren1960
    1631 posts
    edited January 2014
    marcusz84 wrote:
    I got logged out of mine last night with a message about having logged in on another device... I only have TSTO on one device.

    That's different than what these people are talking about. Your issue is nothing. Just put ok & continue. Very common
  • SmokedUpJoe
    58 posts
    edited January 2014
    marcusz84 wrote:
    I got logged out of mine last night with a message about having logged in on another device... I only have TSTO on one device.


    same thing happend to me. had no losses of anything when I just hit "play now"


    http://forum.ea.com/eaforum/posts/list/9917258.page <the post I made a lil bit ago about this
  • indieauthorALH
    240 posts
    edited January 2014
    I've only ever played on Android devices (Kindle Fires, specifically) and have never had this issue.
  • TT_Degnan
    471 posts Member
    edited January 2014
    simbass7 wrote:
    crosby357 wrote:
    baddazoner wrote:
    EA must have a 1000 years of bad luck with servers or something, every server they have for games seems to screw up for them.
    *cough* SimCity *cough*

    Congrats on your thousand's post ;)
    joker-clap-o.gif

    OK back on subject: do we have any web designer/engineer here to explain to us what Scouse this problem and how to prevent it?

    So just to say up front, I don't work for EA, and have no idea how specifically, they've coded it.

    But, as a concept, I've coded things that are similar.
    And have seen similar issues.

    Each of us are likely to ha an unique ID. this will not be your user name, or email, as you can change these.
    It will be a long string of numbers (maybe some letters).

    When you log on with your account, either by entering your email / password combo, or automatically, this will reference to your unique ID. Or it should. I'll come back to that.

    Once you have your unique ID, everything else hangs off that.
    So to find out what and where you have stuff in your SF, EA will be looking up your data on their severs, under that reference.
    Similarly, when you click your friend list, it will look at the table of data, find your ID, which will result in a list of your friend's unique IDs (which it will then in turn translate back to user names for you to see).

    As you can see, the whole process is linked to getting the correct unique ID when you log in.

    If you get the wrong one, due to say a blip on the database server, you will be wrong from the get go.
    That seems uncommon, as most people report that their friends are intact.

    What seems more common, is that the initial read to bring back your town blips, and brings back someone else's.

    This is why logging out and back in will often work - it gets your ID again, and re-tries to load the associated town, hopefully working this time.


    The scary bit comes when EA decides to actually associate this new town with your unique ID.

    from there on in, you're up a creek...


    In my real life world, my team (of IT geeks) spend part of our time sorting this sort of thing out.
    We would be able to determine the town your ID was originally associated with, and change it back.
    But that's because we designed the database like that from the get go.

    EA's database design may not hold that data to revert to...
  • gavthomson
    192 posts New member
    edited January 2014
    simbass7 wrote:
    I'm not an IT person but how is it possible to login into someone else's town?
    I mean it need email and password so where the redirections come from?

    It's all about database tables. If a Standard SF is made of 50 data tables (for example), each of those tables has a key or join which relates it to the entire record.

    If a database corrupts in a certain way, then the relation or join could point to the wrong set of tables.

    Imagine, in data terms, 100 SFs in a row. If the set of 3 tables (of the 50) dealing with authentication all move along one SF, then they will relate to the next SF. When you log in, you authenticate correctly, but join to the wrong SF, because that's the one joined to your authentication tables.

    EDIT: what TT said, but I said it differently.
  • TankGirl2925
    200 posts
    edited January 2014
    I had this problem a year or less ago. I changed my password. Problem solved.
  • TankGirl2925
    200 posts
    edited January 2014
    gavthomson wrote:
    simbass7 wrote:
    I'm not an IT person but how is it possible to login into someone else's town?
    I mean it need email and password so where the redirections come from?

    It's all about database tables. If a Standard SF is made of 50 data tables (for example), each of those tables has a key or join which relates it to the entire record.

    If a database corrupts in a certain way, then the relation or join could point to the wrong set of tables.

    Imagine, in data terms, 100 SFs in a row. If the set of 3 tables (of the 50) dealing with authentication all move along one SF, then they will relate to the next SF. When you log in, you authenticate correctly, but join to the wrong SF, because that's the one joined to your authentication tables.

    So you're talking about Mayhem ID's being crossed? (Mayhem ID being the string of numbers connected to user to directly identify?)
  • marco_rosa833
    366 posts
    edited January 2014
    simbass7 wrote:
    I'm not an IT person but how is it possible to login into someone else's town?
    I mean it need email and password so where the redirections come from?
    This type of problem is very common in computer science. It occurs when two clients request information from the server synchronously. Of course, it's standard for most developers to debug for this.
  • annettemarc
    7747 posts Member
    edited January 2014
    mwdalton wrote:
    I load someone else's town when I log on to android devices. I've tried leaving messages multiple times in hedges and flowers, to email me, or search mwdalton on the forum. Took ages to make some messages. They never did get in touch, though. And now, with the new update, I can only load their town, even on my iDevice.

    I completely love your approach, but reading this immediately reminded me of the Charles Manson Family. They'd go into a home in the middle of the night while the occupants were sound asleep, rearrange all the living room furniture, and leave.

    They called this going on a "creepy-crawly"

    I suppose if I saw someone had left a message in my SF hedges, it would take a moment or two for the weirdness factor to dissipate so I could actually read what it said.
    USA/UK Race To Throw Country Into Utter Chaos = TOO CLOSE TO CALL
  • gavthomson
    192 posts New member
    edited January 2014
    gavthomson wrote:
    simbass7 wrote:
    I'm not an IT person but how is it possible to login into someone else's town?
    I mean it need email and password so where the redirections come from?

    It's all about database tables. If a Standard SF is made of 50 data tables (for example), each of those tables has a key or join which relates it to the entire record.

    If a database corrupts in a certain way, then the relation or join could point to the wrong set of tables.

    Imagine, in data terms, 100 SFs in a row. If the set of 3 tables (of the 50) dealing with authentication all move along one SF, then they will relate to the next SF. When you log in, you authenticate correctly, but join to the wrong SF, because that's the one joined to your authentication tables.

    So you're talking about Mayhem ID's being crossed? (Mayhem ID being the string of numbers connected to user to directly identify?)

    Not really. But maybe if that's how EA do it. But probably not. I'm talking about data tables joining using IDs. Not every table in a SF will be joined by the same ID. They may join to each other differently. It might simply be a random GUID used to join a set of tables that has nothing to do with the unique identifier for your account. This may be why it's difficult to fix.

    I'll ask one of my database guys at work tomorrow.
  • ambug666
    54 posts
    edited January 2014
    Yeah a while back someone got into my town and sold almost all my premium buildings. Ea eventually returned them.
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