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Issue with character finder

same here. doesn't work after kumiko update came along. i have also noticed that character quest balloons pop up one one character then a different one when re-opening the game if i leave it unclicked.

I've let all characters go without running tasks, i've deleted and reinstalled game and cleared caches and nothing works.

It's account related as my account is the same effect on any device, and other accounts work on the same devices. I don;t see much of this out there unfotrunately..

Some one help!

Replies

  • ACE19711
    1110 posts Member
    edited January 2014
    Mine stop working after 2 weeks of the Christmas update
  • TArmada23
    55 posts
    edited January 2014
    Mine stopped working on the New Year's Day update. I click on it, and I see a flash indicating the click, but it never selects the character nor does it cycle through the characters. I tried uninstalling and reinstalling, playing on different devices - nothing has worked. It can't be a device-specific issue, as my wife's account does not have this issue and I tried both accounts on my iPad. I even (supposedly) opened a support issue with EA, but unsurprisingly I never heard back from them.
  • sam4a
    3 posts
    edited January 2014
    There are several short threads about this issue on the forum and, so far, no solutions. For me, it started around 1 January.

    I have reported the issue to EA and I have had several responses; the most recent on 23 January, promising to escalate it to the "Expert Team" from the "EA Specialists Team" and warning me that it might take time!!

    sam4a
  • TArmada23
    55 posts
    edited January 2014
    sam4a wrote:
    I have reported the issue to EA and I have had several responses; the most recent on 23 January, promising to escalate it to the "Expert Team" from the "EA Specialists Team" and warning me that it might take time!!

    sam4a

    I opened a new case yesterday, since my old one didn't even show up in "my conversations." I actually got a response this time, though it sounds almost identical to yours about the issue being escalated and that the solution may take time.
  • TArmada23
    55 posts
    edited February 2014
    I got this update from EA second-level support on 1/31 (along with some compliments on my Springfield design :) ) :

    "At the moment our Studio is working to resolve this issue but as yet they have not been able to pin point what is causing it. I have sent your details to them so that your account is included once a fix has been found. I am so sorry for the inconvenience that you experienced and I really hope that you can continue playing and enjoy all the treats that the game has to offer. If you need anything again, please drop us an email or call and we will do our best to help you out."

    As of this morning, I am still experiencing the problem. As a software developer myself, I'm a bit surprised that there is no resolution yet since they definitely have the ability to access my account, and it seems like they should just be able to run a development build with a debugger process attached to see why the clicks aren't responding.


  • sam4a
    3 posts
    edited February 2014
    Well I'll be b**********

    No word from EA since 23 January, but magically this morning the Character Finder button started working again. Don't yet know whether this is a one-off, or a fix, but so far so good.

    Sam4a

  • TArmada23
    55 posts
    edited February 2014
    It started working for me as of yesterday morning too, so hooray!!
  • terend2013
    60 posts Member
    edited March 2014
    Character finder still does not work on my one account. Opened an issue ticket with EA and they responded pretty fast on some basic steps to use another device or install it on an unused device, clear houses/quests, go to other sprinfield and clear the three items there and then log out. Still did not work when going back to my main device. They responded back again that this is a known issue and are working to fix it.

    My other accounts work on all my devices, i don't understand what the issue is but i guess i have to continue doing it the 'old school' way which is kinda a drag on deciding whether to invest any real $$ and grow with it. No extra donuts for my troubles (that i could get a new charaacter at least with-ironically one i will not be able to aoutomatically select going forward anyway LOL)
  • sharonscho
    15 posts
    edited March 2014
    I've had the exact same issue in my main town. I sent a ticket at the end of December and was told to post on the help forum and the issue would be passed on and would take time. No contact from ea at all so I sent another ticket about 2 weeks ago. Eventually they told me this was a known issue and it would be passed on to the developers. Again. I won't be holding my breath waiting for it to be solved! It's a total pain, I only do 24 hour tasks now as I can't be bothered tapping the characters more than once a day.
  • BandonDes
    1 posts
    edited March 2014
    terend2013 wrote:
    same here. doesn't work after kumiko update came along. i have also noticed that character quest balloons pop up one one character then a different one when re-opening the game if i leave it unclicked.

    I've let all characters go without running tasks, i've deleted and reinstalled game and cleared caches and nothing works.

    It's account related as my account is the same effect on any device, and other accounts work on the same devices. I don;t see much of this out there unfotrunately..

    Some one help!


    ive had this exact same problem its so annoying to not have it, ive tried re-installing the app and other devices and nothing is working
  • ProudlyHumble
    4 posts
    edited March 2014
    Mine stopped working three days after the Christmas update.
  • wilki1999
    3965 posts Member
    edited March 2014
    I would start a thread with ea, and all of you say it's happened to you to make it more important - make it seen
  • ProudlyHumble
    4 posts
    edited March 2014
    wilki1999 wrote:
    I would start a thread with ea, and all of you say it's happened to you to make it more important - make it seen

    Well, I've been playing for six months now. The character thingy is a neat feature, but I've done without it for most of the time. I'd rather they fix the issue with people logging into other people's towns first.
  • terend2013
    60 posts Member
    edited March 2014
    UPDATE: After replying back to EA from the earlier correspondences (as mentioned above) that their steps did not work, they did reply back that this was a known issue and to continue reporting it on the forum. If there is any other problems let them know. Well i already did that, in letting them know the character finder doesn;t work, i tried their re-sync steps and still nothing works and they said they will close the ticket if there is no further comments. Which of course there aren't because i have no idea what to do now but just wait.

    Hopefully someone else can figure out a fix and keep posting here i guess :/

    For now, it looks like 24 hr tasks only and resetting immediately as i can't be bothered with the constant reset and finding characters and i wont be spending any $$ in here
  • sharonscho
    15 posts
    edited March 2014
    After 3 months of not working, my character finder finally started working with the new update! :)
  • terend2013
    60 posts Member
    edited March 2014
    Final Update: Looks like the Character finder is working again. Just happened to click it last night (as i am so used to not anymore) and it worked.

    Unfortuantely i can't say what i did on my end to resolve it or if it was an EA thing finally kicking in. Saw somehwere else that others had reported it started working again also. So i say to all just file it with EA and hope for the best. Good luck.
  • azbedwell
    7 posts
    edited March 2014
    Saw the above post and checked my account. My character finder is working again as well.

    Had been broken since the snow was still around but working now
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