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Can't Play: Game Stuck At Loading Screen

Replies

  • niahunt
    321 posts Member
    edited August 2015
    Constant Bart screen for the last 2 hours,on iPad Air.

    Was able to get in for a few minutes,but as soon as I try to visit neighbors it's crashes me out again. Have restarted my device,cleared cache,plus turned wi-fi on & off,to no avail.
  • Chubby420
    14 posts Member
    edited August 2015
    My game is currently at the highest level and all of a sudden when I log in it starts the game from the beginning. I can't get it to load up my town! Don't know what to do to resolve this and it's very irritating that I haven't been able to play for that past few days. What do I need to do to get my game working properly again!?!
  • xSweetMiseryx
    4 posts
    edited August 2015
    Every time I update, this happens. I have to completely quit the game then re open it, then it usually works
  • samdiefend244
    3 posts
    edited August 2015
    Mine loads than freezes been doing it for days. I did the uninstall like 10 times fed up.
    Been waiting 3 years for monorail :(


    Playing on kindle
  • K8lynBlaze
    2 posts
    edited August 2015
    My game keeps freezing right after it loads. :(
  • samdiefend244
    3 posts
    edited August 2015
    Another day and still can't play come on let's get this fixed fed up
  • darkroom08
    2 posts
    edited August 2015
    I havent been able to play since mid day Sat. the 15th, the game locks up just before I'm able to tap anything. Before being locked out completely the game would pause and crash sometimes when tapping on buildings. Hopefully I get my blueprint bonus I can't tap ok to. (ID: darkroom08)
  • Gary_A_D
    866 posts Member
    edited August 2015
    To get this game working properly, EA needs to do maintenance. I have heard, if you can get into the game, which, as of this morning, it freezes at the window that says, I've earned 5000 Blueprints, so I can't get in at all, if you disconnect the track from your stations, that will help your problem. Having the Monorail, as cool as it is, it's taking up too much room on the game, and it can't handle the load strain on the servers.
  • mSpRiSyFuSyBuNs
    2 posts New member
    edited August 2015
    My game loads then gets to the daily play combo & freezes I can't do anything I played my other game I have when there's nothing else to do in my 1st game. Which is maxed out to level & expansion :x
  • Gary_A_D
    866 posts Member
    edited August 2015
    Same here. I have an iPad 2, with all updates installed. I haven't been able to play since 0500 yesterday morning. I re installed the game 3 times, and the same thing occurs. I get to the daily bonus window, but the game is frozen. Everything else on my iPad works just fine, so, this is totally on EA's side.

    I have been in contact with EA since yesterday afternoon, and as of last night, I received another Email informing me, that there is no time frame as to when this will be resolved. They did say, for my inconvenience, they gave me 50 donuts, but, not being able to get into the game at all, hopefully, i'll be able to collect interest on those donuts at the Springfield National Bank.
  • mSpRiSyFuSyBuNs
    2 posts New member
    edited August 2015
    Day 2 no game freezes on me I can play my new game I started but I'm not able to play my "maxed out" game ? figures with a timed event ?
  • lealamalia
    14 posts Member
    edited August 2015
    Day 4: won't load more than 5 seconds in to the game.
    Can't accept my daily combo, can't accept any tasks, can't clean any buildings.
    Level 55, iPad 3, 2gb of free space.
    Losing my mind and need help.
  • nilrea
    1 posts New member
    edited August 2015
    Almost a week ago the game stopped and just keeps freezing at the daily reward screen. :evil: :evil: Waiting and waiting for a solution
  • Vancaesar
    7 posts
    edited August 2015
    Level 56, iPad 3. 4.9GB out of 64 free. Just today I get frozen about one second after the game loads, it allows me to click on one thing before it freezes, but of course that does no good as it's not saved. I had my fianc?e load my game on her iPad 3 and same deal, so I'm pretty sure it's a software issue not related to my setup hardware or software.
  • spoons70
    24 posts Member
    edited August 2015
    Guys, please help.

    All morning I have been trying to log in. I get to the 'Daily Play Combo' screen and it freezes. Goes no further.

    Is there a problem on your end or is it maybe because I'm 9k items over the limit?

    The warning does mention I may have problems with the game but I didn't expect this.

    If it is due to my amount of items, is there some way I can get in to remove some of them?

    Cheers

  • kittywog905
    2 posts
    edited August 2015
    Most annoying that I too can't get into my game since this morning. It was OK earlier, but now it just loads and freezes immediately. I hope it can be fixed soon as I don't want to miss out on any of the prizes.
  • Arkaua
    3 posts
    edited August 2015
    I'm goin on 2 weeks and the freeze at daily combo sometimes if click is fast enough it will register the click and save it. I've been able to do that about a dozen tries sad thing is it always misses the best reward which sucks
  • spoons70
    24 posts Member
    edited August 2015
    For those of you having issues with the game freezing at the 'Daily Play Combo' screen, I raised a case with EA yesterday, they do know about the issue (it's not just me, it's A LOT of us having the problem apparently) and they are working on it (I got an update this morning which I thought was a fix however, it was a FAIL!)

    What I would like to know is, while this is going on, we are ALL unable to upgrade our monorails (not to mention everything else we're missing out on) so..... Are EA going to give us any freebies OR are they going to extend the 'days remaining' on the monorail event?

    I have big plans for my town and monorail but I'm now 2 days behind so my plans are slowly dwindling to nothing.

    Plus the fact that I spent $30 the other night just so I could purchase and upgrade monorail items, if my "plans" don't come to pass, I WILL be wanting a refund.

    Better pull your finger out EA!!!
  • grandma11686
    50 posts Member
    edited August 2015
    I just tried to get on and I'm stuck on the log in screen, can not connect to the server my husband can't get on either. His started to down load the update then kicked him out. Mine won't let me on at all. Help!
  • sztheday
    17 posts Member
    edited August 2015
    Same here, had no problem playing on android earlier but switching to iPad Air2 75/128GB free, no luck. Cannot connect to server over and over. Rebooted, reinstalled, same thing. Argggggh.
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