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Can't Play: Game Stuck At Loading Screen

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  • It would be nice if we got some sort of compensation (in the form of doughnuts) for the app not working for 3 days for me almost
  • gscelebi wrote: »
    Problem started on Friday for me. Got back in yesterday, but today I’m locked out again. I play on an ipad and have not yet updated to ios 11.2.2.

    I'm on 11.2.2 and that did NOT fix the problem!

    This problem has nothing to do with iOS.

    I know!
  • Having been able to play since Friday eve. I've tried all the tricks that were mentioned on this forum. None worked. Very, very frustrating.
  • I'm not able to get into my town!!!!!!!!!!개빡치네진짜ㅠㅜㅜㅠ
  • Cannot connect to server for over 8 hours now. As if it wasn't hard enough to finish the events without these kinds of problems.
  • It looks like they are having problems with maintenance. There's more info on their twitter feed - https://twitter.com/EAHelp/status/968342433351323648
  • I can't get in to my town, because the EA network is not available....
    It has been that way for about 8 hours now. This way i will not be able to finish the quest...
  • I emailed them asking how long the network may be down and what cprm of compensation they would offer for time lost for generating donuts and got this generic response:;

    Let me share with you that EA server will be down for a period of time, and they will be up in a while. We really appreciate your patience and apologies for the inconvenience.

    Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.
  • Had the same problem- unable to connect to EA Server. its always a close call for me to complete events i could do with a extra day or two added. Doughnuts would also be warmly welcomed.
  • Same problem here, endless synchronizing/can't connect to server on both my devices. Frustrating.....
  • successfully logged in now ;)
  • When I login, it tells me that I have a Level 1 Springfield. I spent nearly 2 years building it and it’s at Level 130+... I hope it doesn’t get ‘wiped out’. I hope they find a solution for this.
    And there goes my quest. If this continue, I can’t complete my quest within 4 days.
  • i received the first free land token for the latest udpated - and each time i click on it the game freezes and i cannot play at all.
    is anyone else having this problem??
    i have uninstalled the game and reinstalled / logged out and in and all of that - yet nothing works

    if i leave the game open and hope that it will unfreeze it does nothing .
  • lukep1976 wrote: »
    i received the first free land token for the latest udpated - and each time i click on it the game freezes and i cannot play at all.
    is anyone else having this problem??
    i have uninstalled the game and reinstalled / logged out and in and all of that - yet nothing works

    if i leave the game open and hope that it will unfreeze it does nothing .

    As I write this there are four threads on this page that have some variation of the word “freeze” as part of their title. Maybe you ought to look at one.

  • lukep1976 wrote: »
    i received the first free land token for the latest udpated - and each time i click on it the game freezes and i cannot play at all.
    is anyone else having this problem??
    i have uninstalled the game and reinstalled / logged out and in and all of that - yet nothing works

    if i leave the game open and hope that it will unfreeze it does nothing .

    Same here
  • If only there was a thread with the title "possible solution to FREEZING "

    Wouldnt that be nice?
    I do not accept unsolicited friend requests! PM me and say hi first.
  • He does not let me in or the load screen tells me that he can not connect to the server that tries again later but I try again and he tells me the same thing. HELP
  • dazgos
    31 posts Member
    Got update yesterday and still cannot play Simpsons goes to load up An then crashes I've tried deleting app and reinstalling and still crashes any ideas please
  • It could be a space issue.You need 4 to 5 gigs of free space. If you do not have that space, delete apps, and anything else you don't need to make room and then reboot. If it still crashes, try another uninstall reinstall. If that doesn't work, you will have to contact EA.
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/80732/how-to-contact-ea-directly/
  • dazgos
    31 posts Member
    Deleted stuff from tablet still have near 2gig spare reloaded tapped out in tablet can play anonymous but not my game any help or ideas please near Day 3 no Simpsons already lost all of krustyland and I lost the chance to craft last item
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