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Town has been totally rearranged. All donuts missing, premium items gone
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Howdy, Stranger!
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I tried contacting EA telling them about the logged in from a different device error. I told them that i only have one device (my iphone) that can play TSTO and that I've never used any other device before to log in to my account or my origin account.
The EA customer service just said it was due to bad connection basically but I'm sure the error message comes up whenever a stranger gets access to your account through this glitch.
I haven't had the "his account has been logged in from a different device" message since the Update
so i thought they fixed it. Maybe not enough people wrote to support about it because most players
are decent and dont change anything when logged into a wrong town.
Anyway, i hold back on buying a Boatload of Donut as i originally planned because of this mess
Good Luck OP!
The cynical side of me suspects that not only is this not true, they know it's not true. Telling people what they told you, since most don't know about the wrong town glitch, will tend to calm people down. They have no incentive to scare their customers.
I would definitely contact EA
http://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out
Another less commonly used avenue is the EA Answer HQ. I'm going to start recommending that people experiencing a loss of items or donuts, report to this thread.
http://answers.ea.com/t5/The-Simpsons-Tapped-Out/LOST-ITEMS/m-p/2588786#U2588786
And then, there is this thread in Bugs and Fixes.
http://forum.ea.com/eaforum/posts/list/10008273.page
Seriously let EA know that this is happening from every avenue you can. Even if I had just one thing out of place or missing, that is exactly what I would do.
not picking on your post, I only quoted it because you were the last one to say it
In my opinion more than 1 person reporting a problem like this should be enough for EA to look into fixing it. 1 time could be a glitch, more than once is a problem.
I don't think its that because I play on one device I get that message everytime I log off from and into my feeder town or my main account.
Your case is different, most of us aren't switching off like that. In your case, I suspect that the game only keeps one save on the device. When you switch to your feeder, the save for your main town is overwritten. The next time you go to your main town, the game looks for the save and doesn't find it. This makes the game think you are playing on a new device.
It sounds like someone intentionally wanted to sabotage their game, selling limited release holiday items to screw the town owner from being able to rebuy them. What a petty, jealous little child.
EA should be able to check the log based on when the OP reported the ongoing tasks were started, then pull an IP address.
compare that to the IP log and see who usually signs in with it, and identify the offender. Unless it's just crossing up login ID's in which case it is even easier because the account wasnt really hacked, just accessed.
Then technically the OP should be able to sue for damages, since actual funds were spent. But of course EA won't support that.
The login will be banned and the offender will just make a new one. Thugs never learn and faith is never fully restored. It's sad.
BUT THIS is the issue that should be the most prominent concern here. The security of accounts is much more important than how long it takes for a level update!
Please update and let us know if EA was able to
help you!
Good luck and I'll keep everything crossed for a good outcome for you.
They can move your clock back 24/48h etc to get to previous"save"
A half turn of mine would be difficult too, but it can be done with a little work. And I'd like to know if my town is being entered.
Sorry to hear about your town man, hope EA can help you out
This is a good idea for people who are aware of the problem to begin with. Those of us on the forum have become familiar with it, but if I was unaware of the wrong-town glitch, this would totally freak me out. Reminiscent of the Charles Manson Family's activity that they called "creepy crawling" . They'd sneak into a house while a family was sleeping and rearrange some furniture and leave without taking anything. So, id just get a chill seeing my simpson house turned around and have absolutely no idea that it was just a friendly signal to watch out. Maybe I should never have read "Helter Skelter"
It would give a good indication of how often this is happening. If a ticket is opened each time then EA could get a much better picture. I was logged into the wrong town once and I left with touching anything. That is one time EA never heard about.