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Is anyone else having major crash problems today?

Getting a lot of disconnects from the server - you know, the screen where Bart has 'pulled the plug' and suggest we 'Retry'.

Can only assume the servers are overloaded yet again as people rage against the futility of getting eggs........

Replies

  • kittykatrebel
    10 posts
    edited April 2014
    Yup, server down message since Fri night 11ish (actually game tried to restart from the very beginning destruction of Springfield video, then crashed) :shock:
  • fraudelong
    134 posts
    edited April 2014
    Yup, server down message since Fri night 11ish (actually game tried to restart from the very beginning destruction of Springfield video, then crashed) :shock:

    Well that's terrifying. If my whole Springfield disappeared, even as a glitch, I don't know what I'd do. :shock:

    I'm glad it's not just me. Hope they fix it soon.
  • edited April 2014
    Play on a sony phone, damn thing crashes every time homer starts talking about rabbits.
  • MrJuanMata
    5344 posts Member
    edited April 2014
    Yup, server down message since Fri night 11ish (actually game tried to restart from the very beginning destruction of Springfield video, then crashed) :shock:
    That sucks, fingers crossed you get your town back
  • mwelch1904946
    14 posts
    edited April 2014
    Could be your device (which still is EA's fault). If you really want to keep going with the Easter event, you could try downloading Blue Stacks on your computer and playing Tapped Out through there.
  • Snakeyees
    2321 posts Member
    edited April 2014
    I've been having tons of crash problems since the update is not my device it is not my samsung phone it is not my samsung tablet it is the piece of crap coding of this game. and it's not just today but mainly I get the crashes when visiting friends
  • kittykatrebel
    10 posts
    edited April 2014
    Finally got on:
    Friends there, no friend points
    demoted from level 33 to level 8 almost all of my town is gone, but correct cash and donuts
    all eggs and premium items gone!
  • kittykatrebel
    10 posts
    edited April 2014
    Just wanted to share my conversation with EA game support (took a good half hour):
    You are now ready to chat with Pankaj.
    Pankaj
    Thanks for contacting EA Customer Experience, my name is Pankaj. How may I assist you today?
    you
    I am having a major problem
    you
    It started with the server down message since Fri night 11ish (actually game tried to restart from the very beginning destruction of Springfield video, then crashed)
    Pankaj
    Hello Patrick
    you
    I just tried uninstalling/reinstalling
    Pankaj
    I apologize for the inconvenience caused. I'll do my best to address your concern.
    Pankaj
    Could you please provide me your email id.?
    you
    xxxxxxxxxxxxxxxxxxx
    you
    When I finally got on: Friends there, no friend points demoted from level 33 to level 8 almost all of my town is gone, but correct cash and donuts all eggs and premium items gone!
    Pankaj
    Could you please provide me the answer to this question: What elementary school did you attend?
    you
    xxxxxxxxxxxxxxxxx
    Pankaj
    Okay could you please provide me all the details of the items properly which was missing so that I can escalate this issue to the specialist team to investigate this issue properly and I believe after investigating the issue they will able to help you easily
    you
    All buildings and decorations post level 8 (I was at level 33), and have played since Feb
    you
    multiple times daily
    you
    The list would be pretty extensive
    you
    I was at conformity level 4
    Pankaj
    I request you please try to provide me some information so that specialist team will able to investigate it completely
    you
    Last buildings completed would have been El Chemestri, Skinner's House
    you
    I do not have an inventory of trees and decorations
    you
    I was waiting to build Fat Tony's compound, the haunted condo in krustyland, the crypto barn in squid port, and the military antiques store
    Pankaj
    Okay
    Pankaj
    Thank you for the information, I am going to escalate this issue to the specialist team by making all the notes, please note this case id: ######## for your future reference, The specialist team will contact you to the email id which you have provided within 3-4 days, I request you please try to wait for few days and I believe your issue will be resolve
    you
    That is a long time
    you
    Rather unacceptable
    Pankaj
    I apologies for this inconvenience but as you now that your issue was complex to investigate your missing your items, Therefore it would requires to check everything and it require some more time, Actually this was because we are getting high contact this week else from my end I will also make an priority note to this case id, to resolve this issue very soon, Is it Okay with you
    you
    Why would anyone think 3-4 days be okay?
    Pankaj
    No please don't worry about this, I will make the note to this, so that It can be done in 1-2 days
    you
    My opinion of the latest update to the game is very poor/sloppy
    Pankaj
    Okay I will forward our feed back to the above development team regarding this issue
    you
    Overall, very dissatisfied
    Pankaj
    I really apologies for the inconvenience caused
  • davo180
    14974 posts Member
    edited April 2014
    Yup, server down message since Fri night 11ish (actually game tried to restart from the very beginning destruction of Springfield video, then crashed) :shock:


    Damn hope u get it sorted pal :D
  • Snakeyees
    2321 posts Member
    edited April 2014
    Just wanted to share my conversation with EA game support (took a good half hour):
    You are now ready to chat with Pankaj.
    Pankaj
    Thanks for contacting EA Customer Experience, my name is Pankaj. How may I assist you today?
    you
    I am having a major problem
    you
    It started with the server down message since Fri night 11ish (actually game tried to restart from the very beginning destruction of Springfield video, then crashed)
    Pankaj
    Hello Patrick
    you
    I just tried uninstalling/reinstalling
    Pankaj
    I apologize for the inconvenience caused. I'll do my best to address your concern.
    Pankaj
    Could you please provide me your email id.?
    you
    xxxxxxxxxxxxxxxxxxx
    you
    When I finally got on: Friends there, no friend points demoted from level 33 to level 8 almost all of my town is gone, but correct cash and donuts all eggs and premium items gone!
    Pankaj
    Could you please provide me the answer to this question: What elementary school did you attend?
    you
    xxxxxxxxxxxxxxxxx
    Pankaj
    Okay could you please provide me all the details of the items properly which was missing so that I can escalate this issue to the specialist team to investigate this issue properly and I believe after investigating the issue they will able to help you easily
    you
    All buildings and decorations post level 8 (I was at level 33), and have played since Feb
    you
    multiple times daily
    you
    The list would be pretty extensive
    you
    I was at conformity level 4
    Pankaj
    I request you please try to provide me some information so that specialist team will able to investigate it completely
    you
    Last buildings completed would have been El Chemestri, Skinner's House
    you
    I do not have an inventory of trees and decorations
    you
    I was waiting to build Fat Tony's compound, the haunted condo in krustyland, the crypto barn in squid port, and the military antiques store
    Pankaj
    Okay
    Pankaj
    Thank you for the information, I am going to escalate this issue to the specialist team by making all the notes, please note this case id: ######## for your future reference, The specialist team will contact you to the email id which you have provided within 3-4 days, I request you please try to wait for few days and I believe your issue will be resolve
    you
    That is a long time
    you
    Rather unacceptable
    Pankaj
    I apologies for this inconvenience but as you now that your issue was complex to investigate your missing your items, Therefore it would requires to check everything and it require some more time, Actually this was because we are getting high contact this week else from my end I will also make an priority note to this case id, to resolve this issue very soon, Is it Okay with you
    you
    Why would anyone think 3-4 days be okay?
    Pankaj
    No please don't worry about this, I will make the note to this, so that It can be done in 1-2 days
    you
    My opinion of the latest update to the game is very poor/sloppy
    Pankaj
    Okay I will forward our feed back to the above development team regarding this issue
    you
    Overall, very dissatisfied
    Pankaj
    I really apologies for the inconvenience caused

    you really feel 3 to 4 days is a long time when I lost my town back in January it took 30 full days before I could play again 30 days 3 to 4 is nothing
  • mr_skeltal_80
    18123 posts Member
    edited April 2014
    Nope, same as usual. Just sometimes.
  • momboqueen
    10 posts
    edited April 2014
    Constant crashes and freezes when I do get on :oops: :cry: .
  • Igcognita
    1504 posts Member
    edited April 2014
    I haven't experienced any crashing, but I'm getting a lot of glitches. One of note seems to be a hippie Kang or Kodos. He's wearing a red wig and holding a colorful peace sign. I don't remember this from the game.
  • edited April 2014
    My game kept crashing , then i put thebig diamond into storage has stopped crashing.
  • MrWhiplash82
    766 posts
    edited April 2014
    Igcognita wrote:
    I haven't experienced any crashing, but I'm getting a lot of glitches. One of note seems to be a hippie Kang or Kodos. He's wearing a red wig and holding a colorful peace sign. I don't remember this from the game.

    That's Kodos' 24 hour task.
  • RMVancleav710
    3533 posts Member
    edited April 2014
    Just wanted to share my conversation with EA game support (took a good half hour):
    You are now ready to chat with Pankaj.
    Pankaj
    Thanks for contacting EA Customer Experience, my name is Pankaj. How may I assist you today?
    you
    I am having a major problem
    you
    It started with the server down message since Fri night 11ish (actually game tried to restart from the very beginning destruction of Springfield video, then crashed)
    Pankaj
    Hello Patrick
    you
    I just tried uninstalling/reinstalling
    Pankaj
    I apologize for the inconvenience caused. I'll do my best to address your concern.
    Pankaj
    Could you please provide me your email id.?
    you
    xxxxxxxxxxxxxxxxxxx
    you
    When I finally got on: Friends there, no friend points demoted from level 33 to level 8 almost all of my town is gone, but correct cash and donuts all eggs and premium items gone!
    Pankaj
    Could you please provide me the answer to this question: What elementary school did you attend?
    you
    xxxxxxxxxxxxxxxxx
    Pankaj
    Okay could you please provide me all the details of the items properly which was missing so that I can escalate this issue to the specialist team to investigate this issue properly and I believe after investigating the issue they will able to help you easily
    you
    All buildings and decorations post level 8 (I was at level 33), and have played since Feb
    you
    multiple times daily
    you
    The list would be pretty extensive
    you
    I was at conformity level 4
    Pankaj
    I request you please try to provide me some information so that specialist team will able to investigate it completely
    you
    Last buildings completed would have been El Chemestri, Skinner's House
    you
    I do not have an inventory of trees and decorations
    you
    I was waiting to build Fat Tony's compound, the haunted condo in krustyland, the crypto barn in squid port, and the military antiques store
    Pankaj
    Okay
    Pankaj
    Thank you for the information, I am going to escalate this issue to the specialist team by making all the notes, please note this case id: ######## for your future reference, The specialist team will contact you to the email id which you have provided within 3-4 days, I request you please try to wait for few days and I believe your issue will be resolve
    you
    That is a long time
    you
    Rather unacceptable
    Pankaj
    I apologies for this inconvenience but as you now that your issue was complex to investigate your missing your items, Therefore it would requires to check everything and it require some more time, Actually this was because we are getting high contact this week else from my end I will also make an priority note to this case id, to resolve this issue very soon, Is it Okay with you
    you
    Why would anyone think 3-4 days be okay?
    Pankaj
    No please don't worry about this, I will make the note to this, so that It can be done in 1-2 days
    you
    My opinion of the latest update to the game is very poor/sloppy
    Pankaj
    Okay I will forward our feed back to the above development team regarding this issue
    you
    Overall, very dissatisfied
    Pankaj
    I really apologies for the inconvenience caused

    Why do they always seem like bots instead of actual people...
    crawl to the finish ID. socialdisa56
  • cakeinvestigator
    121 posts
    edited April 2014
    Yeah they do especially since they got rid of phone support
This discussion has been closed.

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