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How exactly was I helped?

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  • iain51269522
    788 posts Member
    edited May 2014
    A team of specialists are working on your problem that sounds right.

    Navy seals are on the way. How about a tactical nuclear strike. MWUG WHAA.
  • andrewsworld1
    213 posts
    edited May 2014
    A team of specialists are working on your problem that sounds right.

    Navy seals are on the way. How about a tactical nuclear strike. MWUG WHAA.


    Hahahahahahaha that is very funny! We need more humour like this on here more often! :-)
  • Khodro
    707 posts
    edited May 2014
    MTPKP wrote:
    My only real conplaint was that he ended the chat rather abruptly and really did nothing for me.

    Look, I get that the guy was only doing his job and was definitely following a script. My problem was not with him, and yes he was courteous, but rather that this chat that accomplished nothing was the closest I could come to actually voicing a complaint that to say is not uncommon around here would be a tremendous understatement.

    I'm just frustrated that we've been complaining about this problem, we get the option to buy gold eggs, I spend 150 donuts on gold eggs and after opening roughly 30 boxes, from that alone, I'm still lacking Shary Bobbins and Hugs.

    This spending donuts for a chance at content is nonsense.

    What exactly were you expecting from the support? That they just hand over the 2 characters that you're missing?
    You knew what the odds were before buying the gold eggs. Nowhere is it guaranteed that buying the eggs grants you the characters. So you only have yourself to blame. There was nothing left to do for you which is why he ended the chat.

    And you might be offended that he ended it quickly but there are actually other people with real legitimate problems that are waiting in line to get support. People whose towns have been hacked, people who have lost donuts due to glitch, etc. etc.
    He ended your chat because you didn't have a legitimate problem but instead you were just whining and demanding to get your remaining prizes. You were taking his time away from other customers with actual problems. So I think that customer service did the right thing ending your chat session when there was nothing left to say and do.
  • dhfjhvgjhvhjfg
    1067 posts
    edited May 2014
    Zomboy716 wrote:
    Oh wow. Hopefully this means they are extending the event. Wouldn't make sense to fix a bug with roughly 2 days left in an event.
    I'd prefer they work on giving me back my donuts someone spent after getting into my Springfield...
  • Roseben031
    97 posts
    edited May 2014
    MTPKP wrote:

    This spending donuts for a chance at content is nonsense.

    Then why did you do it?

  • spunkdrive185
    3 posts
    edited May 2014
    Haha I'm trying to imagine how I'd feel of I worked minimum wage in a call centre and people kept telling me that their gold boxes didn't contain a computer generated Mary Poppins parody....

    I think I'd find that weird haha

    Exactly. People need to remember this is a FREE game and there's a whole world out there where you can achieve actual, tangible goals and accomplishments! I don't think I can bring myself to complain to EA about something I do while on the crapper.

    Seriously, it's getting too long for that these days.
  • MTPKP
    18 posts
    edited May 2014
    Roseben031 wrote:
    MTPKP wrote:

    This spending donuts for a chance at content is nonsense.

    Then why did you do it?

    I didn't believe it was a totally unreasonable assumption that ~30 opened boxes that I paid for(plus how many others I earned from plsying everyday) would deliver all the prizes.

    Your point though, is ultimately correct, lesson learned, I'm out on spending any money on future chance based events.
  • MTPKP
    18 posts
    edited May 2014
    Khodro wrote:
    MTPKP wrote:
    My only real conplaint was that he ended the chat rather abruptly and really did nothing for me.

    Look, I get that the guy was only doing his job and was definitely following a script. My problem was not with him, and yes he was courteous, but rather that this chat that accomplished nothing was the closest I could come to actually voicing a complaint that to say is not uncommon around here would be a tremendous understatement.

    I'm just frustrated that we've been complaining about this problem, we get the option to buy gold eggs, I spend 150 donuts on gold eggs and after opening roughly 30 boxes, from that alone, I'm still lacking Shary Bobbins and Hugs.

    This spending donuts for a chance at content is nonsense.

    What exactly were you expecting from the support? That they just hand over the 2 characters that you're missing?
    You knew what the odds were before buying the gold eggs. Nowhere is it guaranteed that buying the eggs grants you the characters. So you only have yourself to blame. There was nothing left to do for you which is why he ended the chat.

    And you might be offended that he ended it quickly but there are actually other people with real legitimate problems that are waiting in line to get support. People whose towns have been hacked, people who have lost donuts due to glitch, etc. etc.
    He ended your chat because you didn't have a legitimate problem but instead you were just whining and demanding to get your remaining prizes. You were taking his time away from other customers with actual problems. So I think that customer service did the right thing ending your chat session when there was nothing left to say and do.

    What exactly was I expecting? I don't know, a little more than I got I guess. A more concrete answer of who to actually conplain to maybe?

    I'm not especially tech, or even internet savvy,(don't even own a computer, just a smartphone and a tablet) I searched for ten minutes looking for the appropriate channel for a complaint and that was the only thing I could find.

  • 1VolMan
    210 posts
    edited May 2014
    Entitlement gone bad. :?

    It's mind blowing that someone is demanding they be given something that was never guaranteed to begin with. I can spend hours in the casino reeeaaallly wanting to win. But if I don't win, I certainly don't expect to get my money back. How is this even logical?
  • MTPKP
    18 posts
    edited May 2014
    1VolMan wrote:
    Entitlement gone bad. :?

    It's mind blowing that someone is demanding they be given something that was never guaranteed to begin with. I can spend hours in the casino reeeaaallly wanting to win. But if I don't win, I certainly don't expect to get my money back. How is this even logical?

    You can sit on it pal. Every holiday event thus far I've gotten 100% of the content with little to no real money spent, this change was unexpected and comes off as greedy, if you don't see it that way...good for you and your bend over and take it mentality.
  • frankenjacko
    237 posts Member
    edited May 2014
    Classic tone deaf EA customer service! :lol:
  • 1VolMan
    210 posts
    edited May 2014
    Bump for update.

    Did EA reward your woe-is-me diatribe?
  • valkyrie30567
    69 posts Member
    edited May 2014
    I have to agree with 1volman. It's mind blowing that so many are getting upset at a game. A free game. It doesn't matter if you spent real money on it, everyone knew the odds going in. I guess I just fail to see the uproar at a free game that everyone knew the odds of winning premium content. Sure, it would be nice to get the content. But sometimes it happens that you don't get everything you want. Even if you spend money.

    And before anyone can mention it, I have spent money on this game. A lot. And if I didn't get all the content, then I just, move on to the next event.

    For me, it's not that people have a complaint with the game, or the way the event was put on, it's that they are acting like petulant little children about it, throwing temper tantrums because they didn't get everything they wanted. If you have a complaint, cool. Voice it in an adult fashion, and move on. No need to "threaten" to quit or bash on the company who brought you the game you have been enjoying.

    Maybe it's just me
  • cdepast
    2462 posts Member
    edited May 2014
    MrJuanMata wrote:
    Abhishek seems nice

    I wonder if he knows Rajeev?
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