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5/13 Update: Easter Removal Issues - 5/15 Episode Tie In

Replies

  • jmp0001498
    12 posts Member
    edited May 2014
    The small update just issued did nothing to fix the problem
    I logged a job with EA and just got standard reply about clearing cache/data and re installing. Has anyone had more luck confirming this is a widespread problem?
  • pfautsch789
    3 posts
    edited May 2014
    Yup. That update fixed nothing. Cleared cache, reloaded, still crashing before I can even get into town.
  • jmp0001498
    12 posts Member
    edited May 2014
    just had an online chat with an adviser who confirmed they know there is an issue that is being worked on
  • cokewithvanilla
    55 posts Member
    edited May 2014
    This isn't a KitKat only issue, The choppy / laggy gameplay people are reporting is also happening to me in the Bluestacks emulator which is running Ice Cream Sandwich 4.0.4, it always ran smooth before I updated tapped out today.

    The lag isn't constant, it will run smooth for a couple minutes and then start chopping up real bad to where its hard to click anything, then gets smooth again eventually.
  • sheilastone
    17 posts
    edited May 2014
    I just contacted them. They are aware of both the friendship points not working and the game lagging. They said that they are currently working on getting that fixed but do not have an estimation on how long before it is fixed.
  • mist0r
    1 posts
    edited May 2014
    New update did nothing for me. It still says it can't connect to server. I was only up to lvl 7 but was starting to really enjoy it. It's a pity it's taking so long...

    Alcatel One Touch Idol Mini
    4.4.2
  • ShadyLady876
    510 posts Member
    edited May 2014
    I got an update but my game is still broken.
    Been like 2 days now since it worked :(
    Utterly unacceptable.

    (Kindle Fire HD latest model).
  • AlanHart
    8 posts
    edited May 2014
    jmp0001498 wrote:
    just had an online chat with an adviser who confirmed they know there is an issue that is being worked on

    I wish EA would actually publicly announce on the forums that they are aware of, and working on this issue and keep us updated.
    Not too much for us paying customers to ask is it?!
  • joniferous
    523 posts Member
    edited May 2014
    Serious lag issues
    Samsung Galaxy S3
  • abr022
    4 posts
    edited May 2014
    The lag is evident on whatever device you own. I have one of the newer iPads and the game is impossible to play because of the slowdown. Even when there's not a whole lot on the screen, it's impossible to swipe through your town smoothly. Very annoying.

    EA continues to drop the ball.
  • JSP130
    5 posts
    edited May 2014
    TSTO STILL BROKEN. Some sort of a download today, maybe attempt at a patch. Did nothing.
    I put in a ticket, they closed it with no fix or explanation.
    Probably the biggest sign that EA doesn't care is that they won't even acknowledge that they have a critical problem, or the status of a fix. They basically are giving us all the finger.
  • Kig72
    41 posts
    edited May 2014
    Lagging since the update. HTC One.

    With 11 pages of complaints...clearly it has nothing to do with anyone's particular device. EA screwed the pooch again...first with the worst event in history followed up by a bug that screws up everyone's play after they remove the worst event in history.

    Good job EA (slow.....clap)
  • m00nbeast420
    8 posts
    edited May 2014
    Toshiba Thrive.

    After the update it's been:

    - lag city scrolling through Springfield.
    - crashing when visiting neighboreenos sometimes.
    - a whole lotta tappa tappa tappas just to get it to acknowledge actions
    - and while there is a new friend level, none of my actions in friends towns gives me friends points. How will I ever get "cool Lisa" like that? Huh?

  • Reel Big Mike
    1 posts
    edited May 2014
    Samsung Galaxy Note 3
    Android version 4.3 Jelly Bean

    Game won't even load after this newest Easter removal update. Once I "Tap to Continue" at the start screen, I just get a black screen and am kicked back to my phone's home screen.
  • Simoncat2012
    27 posts
    edited May 2014
    Kindle fire

    Can not even log in. I get booted out as soon as I hit the tap to continue button.
  • yamarual
    2 posts
    edited May 2014
    Major lag here since the game forced me to update. And no friend points toward the new level!

    iPad mini and Samsung ace II
  • Cyborg401
    9 posts Member
    edited May 2014
    Same here I have an I-pad retina....get to the tap to continue.....game crashes....reinstalled game twice...same problem...haven't played in two days......am huddled in corner shivering....HELP
    Game updated and runs flawlessly on my android tablet...omley ting keeping mme sane ;)
  • larkspur20
    3 posts
    edited May 2014
    I'm stopping play until it is fixed. Can't stand to play as is.
  • C_Bizarre
    17 posts
    edited May 2014
    Samsung Galaxy tab 3
    HTC One HD

    Since the release of the update after Easter, I have not been able to play at all. Over 48 hours now for me.

    I just tried to long in again and had updates download but had it cut out just before it got to my Sprinfield.

    It loads to the log in screen and after tapping to continue, it loads again.. but then the donut freezes and it switches the game off completely.
  • thedownloh
    72 posts
    edited May 2014
    Visiting friends can cause my game to crash. I still cannot access my Krustyland. The lag is apparent if there are a lot of tasks going now.

    I was surprised it didn't lag with all the bunnies and extra wind/bird animations. Why does it now lag with all that stuff removed?
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