Locked out of game

tommy_b_easy

Are you locked out as in you can't sign in or what exactly is your issue

tommy_b_easy

The app closes From the splash screen everytime

Snakeyees

drosax1 wrote:

Are you locked out as in you can't sign in or what exactly is your issue

he's having the problem with the update a good amount of us are having we can't even log in to our games.

Snakeyees

tommy_b_easy wrote:

The app closes From the splash screen everytime

same problem here man it is not you its not your devices its EA crappy development team and QA

here is a thread the EA said to post and I would suggest you do it you might get free donuts out of it.

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/New-Update-With-Animation-Lag-EA-said-post-here/m-p/2786208#U2786208

tommy_b_easy

Thanks for the advice, but I do not want free donuts I just want my town, I'm not mad or anything lol just want to play and not miss limited time content

Snakeyees

tommy_b_easy wrote:

Thanks for the advice, but I do not want free donuts I just want my town, I'm not mad or anything lol just want to play and not miss limited time content

I hear you man but you know what this is the 4th time that I've been locked out of my game and with the amount of money that I spent I want free doughnuts. This time Im going to ask for 3000 donuts for this mishap. yes the amount is absurd and I know this but frankly I'm sick and tired of losing access to my town. everytime EA decide to do it event, then they do the takedown it seems that my game gets screwed up.

tommy_b_easy

Normally I can force close the app or just wait a day and I'm back to normal, I know ea sports has a bad reputation, but not ea games.. I'm just wondering if anyone has an idea of how to get in to their town when this happens

direwolf987

It's weird. If you start the game over by not signing in to origin the game works. But if you log into the game with origin the game does not work. Also, not working on either Android or iDevices

tommy_b_easy

I've had my case escalated 3 times to a higher specialist lol... And nothing yet, I jus want my town back! Hopefully the next email from them is a solution instead of another apology

Annie_19831983

tommy_b_easy wrote:

I've had my case escalated 3 times to a higher specialist lol... And nothing yet, I jus want my town back! Hopefully the next email from them is a solution instead of another apology

Seems like you're getting further than me though. I had one standard email from them telling me about all the troubleshooting I could do, even though my initial email told them I had tried all of those already! Getting very very tired of this now.

tommy_b_easy

Yeah I've live chatted with em several times, had em call me a few times.. Some of them genuinely tried to help and nothing worked, so they have sent my case to the actual developers, which should take a couple days to hear from them.. Jus keep bugging them and maybe it'll only be a week or 2, I really don't care as long as I don't miss any limited time content

direwolf987

tommy_b_easy wrote:

Yeah I've live chatted with em several times, had em call me a few times.. Some of them genuinely tried to help and nothing worked, so they have sent my case to the actual developers, which should take a couple days to hear from them.. Jus keep bugging them and maybe it'll only be a week or 2, I really don't care as long as I don't miss any limited time content

Well, if they don't fix it by Sunday you will miss out on the episode tie in stuff. So lets hope the fix it fast. I can't get into my game either and I've tried everything. It's definitely an origin problem because I can play from the beginning if I don't log into origin.

tommy_b_easy

Yeah I can use my other town fine, but my main town crashes on 3 different devices, 2 apple and 1 android, it even crashed for the ea team, which why they've "upgraded" my case to a specialists.. 3 times

direwolf987

Bummer, I was hoping it would work on my iPad when I got home. Not working on my iPhone or Samsung Note 3 tablet.

tommy_b_easy

I keep trying like it's just going to work all of a sudden.. I'm just gonna have to wait on another email, I'm sure they'll fix it. It's just about how long till they do

direwolf987

Ya, I am doing the same thing. But your right, they will fix it. Hopefully sooner then later.

ink19810

I just chatted with EA and they said 24 hours

Snakeyees

ink19810 wrote:

I just chatted with EA and they said 24 hours

I believe your statement but I don't believe EA but I'll be optimistic here and say I hope so.

ink19810

Snakeyees wrote:

ink19810 wrote:

I just chatted with EA and they said 24 hours

I believe your statement but I don't believe EA but I'll be optimistic here and say I hope so.

Guy said there's been a crap ton of reports to them about the problem and the people are working on it

direwolf987

I just emailed them too. I wonder if I get the cookie cutter email reply.

Roseben031

I'm in this boat too. I don't even get to the log in screen where I can try to play without logging in. I get the Gracie screen, the donut starts to spin, and then I'm back on my phone's main screen. I've posted about it in the Bugs forum and on that link where they were asking people to post. I'm getting really frustrated