I'm in this boat too. I don't even get to the log in screen where I can try to play without logging in. I get the Gracie screen, the donut starts to spin, and then I'm back on my phone's main screen. I've posted about it in the Bugs forum and on that link where they were asking people to post. I'm getting really frustrated
Same problem here. It forced me to update today, and now this.
I wonder if that's when the person who was helping you leaves for vacation.
I cannot even IMAGINE how upset those customer service people must be at EA for CONSTANTLY putting them on the firing line. I mean, it's the job of customer service employees to deal with problems ... But one problem on top of the other, to the same customer base, and causing significant issues, and many problems tied to activities with deadlines? The Job From Hell.
USA/UK Race To Throw Country Into Utter Chaos = TOO CLOSE TO CALL
I wonder if that's when the person who was helping you leaves for vacation.
I cannot even IMAGINE how upset those customer service people must be at EA for CONSTANTLY putting them on the firing line. I mean, it's the job of customer service employees to deal with problems ... But one problem on top of the other, to the same customer base, and causing significant issues, and many problems tied to activities with deadlines? The Job From Hell.
Yes, that is a very, very bad cirlce to start running in..
Still can't get into my game. I also noticed that people can't visit me as well. If you visit a town and you get automatically booted to of your game, that person is locked out of their town. So please don't unfriend them, it's not their fault.
or if anyone else has this problem just speak up so we know how big of a deal this locked out issue is
I don't think it's that huge of a problem. My fiance' was visiting friend last light and only got kicked out of 3 towns, mean only 3 of her 100 friends couldn't access their games. Since it's not very widespread, I can see EA taking a long time to fix it. I hope I'm wrong though.
Same problem as of yesterday (Thursday). Playing fine, visited friends too early so no FP, Milhouse on his first task then bam, locked out. Live chatted with EA for a couple minutes then they closed out the trouble ticket as resolved which it was not. Live chatted a second time and that ticket remains open and supposedly "elevated."
My wife has one friend (other than me) who also is locked out for a day or two longer. You visit and you are going to be booted from the game.
EA has fixed my town at least once before as well as my wife's town and a feeder town so eventually am sure there will be a fix
I get the spinning donut, and a message about device not saving/to sign in, over and over and over no matter what I do.
NOT HAPPY about the prospect of missing out on the Millhouse free skin from the episode tie-in.
I filed a ticket with EA, 48+ hours ago and 0 response.
At least they can add +1 to the bug reports!
It's good to place a ticket with EA when you have problems like this. It's good to establish a paper trail so if you don't get a limited time item you can prove it.
Any word out there from anyone? I haven't even gotten a reply from EA yet and I still can't get into my game. Anyone initially locked out now able to get back in?
Any word out there from anyone? I haven't even gotten a reply from EA yet and I still can't get into my game. Anyone initially locked out now able to get back in?
not a single reply the only thing that I've heard I asked for a status update on the answers page. the volunteers are trying to get me an answer but I haven't received it yet. I'm optimistic they will fix it today, I have a feeling that this is going to drag on for weeks.
Any word out there from anyone? I haven't even gotten a reply from EA yet and I still can't get into my game. Anyone initially locked out now able to get back in?
not a single reply the only thing that I've heard I asked for a status update on the answers page. the volunteers are trying to get me an answer but I haven't received it yet. I'm optimistic they will fix it today, I have a feeling that this is going to drag on for weeks.
I have the same feelings. It took forever for them to fix the "Harpies". This is basically the same thing. I've never gone this long without being in my town. I've never missed, or needed to used doughnuts to catch up, a Mystery Box in the two years I've been playing.
Still can't get into my game. I also noticed that people can't visit me as well. If you visit a town and you get automatically booted to of your game, that person is locked out of their town. So please don't unfriend them, it's not their fault.
Mr. Raffa, if you're out there in forumland, have no fear I will not unfriend you.
Everyone: give it a little time. DONT DELETE these neighbors.
Replies
Same problem here. It forced me to update today, and now this.
I wonder if that's when the person who was helping you leaves for vacation.
I cannot even IMAGINE how upset those customer service people must be at EA for CONSTANTLY putting them on the firing line. I mean, it's the job of customer service employees to deal with problems ... But one problem on top of the other, to the same customer base, and causing significant issues, and many problems tied to activities with deadlines? The Job From Hell.
Yes, that is a very, very bad cirlce to start running in..
I don't think it's that huge of a problem. My fiance' was visiting friend last light and only got kicked out of 3 towns, mean only 3 of her 100 friends couldn't access their games. Since it's not very widespread, I can see EA taking a long time to fix it. I hope I'm wrong though.
I get the spinning donut, and a message about device not saving/to sign in, over and over and over no matter what I do.
NOT HAPPY about the prospect of missing out on the Millhouse free skin from the episode tie-in.
I filed a ticket with EA, 48+ hours ago and 0 response.
At least they can add +1 to the bug reports!
My wife has one friend (other than me) who also is locked out for a day or two longer. You visit and you are going to be booted from the game.
EA has fixed my town at least once before as well as my wife's town and a feeder town so eventually am sure there will be a fix
It's good to place a ticket with EA when you have problems like this. It's good to establish a paper trail so if you don't get a limited time item you can prove it.
Just to let you know, you and tommy are among several of my neighbors that make my game crash when trying to visit. I will not delete you
..... and I thought the Easter update was the pits...
I'm one of those neighbors
Still no response from EA after "elevating" the problem yesterday.
We shall see how many of my "friends" drop me
Figure my wife will give me one more day then I am OUT!! She does not hold back
not a single reply the only thing that I've heard I asked for a status update on the answers page. the volunteers are trying to get me an answer but I haven't received it yet. I'm optimistic they will fix it today, I have a feeling that this is going to drag on for weeks.
I have the same feelings. It took forever for them to fix the "Harpies". This is basically the same thing. I've never gone this long without being in my town. I've never missed, or needed to used doughnuts to catch up, a Mystery Box in the two years I've been playing.
Mr. Raffa, if you're out there in forumland, have no fear I will not unfriend you.
Everyone: give it a little time. DONT DELETE these neighbors.