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EA! Someone Communicate With Us!

Why can't I log in?? I'm a paying customer and ever since I updated to this Christmas thing I "cannot connect to server"
Are you aware of this problem?!? Are you working to fix it?!? I currently have EVERYTHING in the game and more donuts not spent and now I'm missing out on all of the Christmas stuff! Other people are having these problems, we are trying to let you know what's going on. WHY WON'T YOU RESPOND!!! LET US KNOW SOMETHING EA!!
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