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Update 2.20 A Dozen Donuts Free?
Same. My girlfriend updated and got her dozen, but when I did it...nothing.

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Okay so I was able to get my dozen donuts. I deleted the app from my iPhone and reinstalled it, which prompted the "Downloading Updates" on startup. Once my Springfield loads up, Homer and the free donut dialogue occurs.
Great!
Then after a few minutes I exited the app and did whatever, and about a half-hour later decided to check in again and then the game tells me "Warning!" and that I need to log into my "other iDevice" to save the game or else I will lose any save data. Umm I don't have another iDevice...well I do, but I don't play Tapped Out on it, so I know it probably means itself from before I deleted/reinstalled.
I figure no big deal I'll just proceed anyways into the game, there couldn't be that much new data lost...
Oh yeah, the donuts. Even though that occurred AFTER the delete/reinstall...now it's pretending all that progress in short time between reinstall and checking into the game a half hour later all happened EXCEPT for the event of getting my donuts.
I'm back to pre-12 free donuts, though everything else saved correctly.
Sigh...
Oh and I tried deleting/reinstalling again after this. Nope, no luck at all.
Ok, I got the same device message, who else had this problem?
Same thing happened to me
try deleting the app. then reinstall. you wont lose data since its saved through origin