Just happened to me too, got around 1000 instead of 4000. Contacted EA via live chat and they said they are aware of the problem, they're trying to fix it and I will get my other elixir soon. Fingers crossed.... :roll:
Spoke to a guy on chat last night shortly after hitting the target and he went into my account and added it. Took quite a while to get a chat agent, but all done and dusted in 5 mins or so once I got one.
Tried live chat this morning since I had the same issue, passed 9500 coins and got no elixir bonus. Got this response:
Billy Lee
According to our specialist, it was a poor text input/description for the quest. The 9500 Gold is a just one of the requirement of the whole quest line. The team is already aware of it and there is an update scheduled within the next few days for the fix.
And when I asked for more details since there were references on the forum that there should be a bonus for reaching 9500 coins I got this:
I emailed EA a couple of days ago about this, got a quick response saying they'd look into it, then a second response saying they'd added the missing 4000, plus 10% bonus (400 extra elixir) as a thank you for patience. The promised elixir was waiting for me in Springfield.
Wouldn't have minded a couple do donuts, though...
I contacted EA and received the 4,000 elixir. Took about 30 minutes to get it done. If anyone contacts them, be sure to have your user ID, e-mail, and Mayhem ID ready.
Thank you for the advice. :thumbup:
I emailed, including all info stated above, and within 30 minutes was awarded my 4400 elixir (4000+10%) The response email did state that I must close the app, log in, and press 'Continue' red tab twice (when asked about being logged into another device).
Overall, a successful first encounter with EA customer service.
Since my castles are up to level 10, I'd rather have the 100 donuts :? But I thought that'd be too much to ask :P
They seem to be changing the reward icon, though when awarded it must have been only 1,000. It used to be a truck (4,000), now is the 3 bottles (1,000).
The picture of truck load of elixirs changed to bottles. I did not get 4000 elixirs but I was hoping I would since I achieved the 9500 level a couple of days ago.
I just got a response from EA saying they had added it to my account but when I logged in I had nothing =\ I can't be bothered to email again but the false hope kinda sucks hopefully it will come later..
I recommend you contact them again, just reply to your same email, even though they closed out your ticket. I am speaking from experience.
As I said in my post earlier, I contacted EA. They emailed me back saying that they credited my account the 4000 elixir, plus 10% bonus for my hassle, so a total of 4400 was added to my account. They said that made my total 4650. However, when I logged in, my total was still only in the 2000's, and that was after I was awarded 1870 from my over night nerd attacks. So I had to email them back again, using that same email that said they closed out my ticket. First email, they said that the supervisor did, in fact, add the elixir to my account, so I must have spent them accidentally in the game. And I should check my inventory for unexpected items. Then, thank you for understanding, we are closing your ticket again. I emailed back again, using the same email chain, and said I was paying very close attention to my elixir totals, and I know for sure that I never received the 4400 as stated. I said that I did not have any "unexpected items" in my inventory. I received an email response saying that I was a valued customer and they went ahead and gave me an additional 4400, and that they supervisor even logged into my account to confirm this, so my elixir total was now 5840. I would receive a message I was logging in from a different device, from his log in, and to press continue and ignore this warning.
So after a series of emails I finally received my elixir. But I never received any donuts for this, and I never asked for any. I am just happy to finally get the elixir I was expecting. I am sharing this to encourage any other members to continue to pursue your elixir bonus, the full 4000. It may take you a little bit of time, but it is worth it in my opinion.
I didn't notice my elixir total before I got the message today and I only have 4800 elixir. I can't tell if I got the 4000 and only had 800 or if I had 4800 and it didn't increase. I'm going to guess the former because I don't think I was that low this morning, the last time I played today.
Trust me you got 1000 reward but the image on the game suggest's you should have got 4000, but like i said if you looked at spAnsers post of images he found in the game files it shows 3 bottles that = 1000 so EA either messed up the image or the payout, i checked before and after earning the prize and it added on 1100 exlier to my total 100 was for completing the quest.
Or, spAnser got it wrong, and used the incorrect image, especially since the images on his website are in the wrong places and him himself said he hasn't even been able to get into the game. ea 1) would of likely fixed the image already 2) would be unlikely to have made this mistake and 3) ea support are giving out 4000 elixir and are also talking about 4000
You get 4000 elixar, trust me, also someone else said they got 4000 elixar earlier.
Sorry but your wrong my friend, 1000 would be a lousy reward for 9500 gold, considering it's not easy to get it. 1k would literally buy you 2 walls and a tower.
Finally you're suggesting the spAnser got it 100% correct while ea, a billion dollar company got it wrong. They don't properly test the game for bugs when they release updates but they'd at least check this.
So spAnser and i got it wrong did we ? Must be why the prize list has been changed to now show 3 elixir bottles, so EA the billion dollar company did get it wrong, so you can apologise for suggesting i was a liar when you're ready.
Replies
Billy Lee
According to our specialist, it was a poor text input/description for the quest. The 9500 Gold is a just one of the requirement of the whole quest line. The team is already aware of it and there is an update scheduled within the next few days for the fix.
And when I asked for more details since there were references on the forum that there should be a bonus for reaching 9500 coins I got this:
Billy Lee
For reference please check on this link: http://simpsonstappedout.wikia.com/wiki/Prince_and_the_Premise
Wouldn't have minded a couple do donuts, though...
Is there a link to contact them
So in 5 days since this thread was created, nothing was done to fix it?
Are we all going to have to ask them for our prize individually??? Ugh.
Edit: just emailed to open my case. My expectations are low. Hopefully they will surprise me.
Thank you for the advice. :thumbup:
I emailed, including all info stated above, and within 30 minutes was awarded my 4400 elixir (4000+10%)
Overall, a successful first encounter with EA customer service.
Since my castles are up to level 10, I'd rather have the 100 donuts :? But I thought that'd be too much to ask :P
I recommend you contact them again, just reply to your same email, even though they closed out your ticket. I am speaking from experience.
As I said in my post earlier, I contacted EA. They emailed me back saying that they credited my account the 4000 elixir, plus 10% bonus for my hassle, so a total of 4400 was added to my account. They said that made my total 4650. However, when I logged in, my total was still only in the 2000's, and that was after I was awarded 1870 from my over night nerd attacks. So I had to email them back again, using that same email that said they closed out my ticket. First email, they said that the supervisor did, in fact, add the elixir to my account, so I must have spent them accidentally in the game. And I should check my inventory for unexpected items. Then, thank you for understanding, we are closing your ticket again. I emailed back again, using the same email chain, and said I was paying very close attention to my elixir totals, and I know for sure that I never received the 4400 as stated. I said that I did not have any "unexpected items" in my inventory. I received an email response saying that I was a valued customer and they went ahead and gave me an additional 4400, and that they supervisor even logged into my account to confirm this, so my elixir total was now 5840. I would receive a message I was logging in from a different device, from his log in, and to press continue and ignore this warning.
So after a series of emails I finally received my elixir. But I never received any donuts for this, and I never asked for any. I am just happy to finally get the elixir I was expecting. I am sharing this to encourage any other members to continue to pursue your elixir bonus, the full 4000. It may take you a little bit of time, but it is worth it in my opinion.
So spAnser and i got it wrong did we ? Must be why the prize list has been changed to now show 3 elixir bottles, so EA the billion dollar company did get it wrong, so you can apologise for suggesting i was a liar when you're ready.