EA Forums - Banner

Doughnuts/locked out

stran01 wrote:
Feeling wealthy last night so I tried to buy a dozen doughnuts.
Already purchased some before with no issues.
Now I'm locked out of the game via my iPad.
I've tried all the usual fixes ; uninstall,close in multitask bar,etc......
When I restart the game it asks for my apple password.
I put my pass in and the game closes.
Then I restart again and the same close out.
Oddly I still have access through my iPhone.....lol soooooo small for old eyes
Any suggestions are greatly appreciated
Thanks
Ps I'm also going to EA with this,however based on experience I felt I may get some suggestions faster this way

Mines been like this for 8 days. Does yours close at the fox screen? Whatever you do don't enter your apple Id password. It apparently makes it crash moten

Replies

  • QCOuTLaWz
    596 posts
    edited December 2012
    theyre constantly breaking something.....................
  • zia33
    17 posts
    edited December 2012
    I've had the same issue for the last few days but I haven't had the problem of crashing too much and I can usually put my p/w in and the game goes on as usual. It was right after I bought some donuts as well so there may be some sort of bug. I also tried signing out of my itunes account and back in as well as all the things you tried.

    It's not a big problem for me at the moment but it sounds like its causing havoc with others and I do hope you can get it fixed. If you do find an solution would you mind posting on here for all to see please.
  • mike_bornste
    941 posts
    edited December 2012
    Welcome to my world.

    I did the same thing last Friday and was locked out for about 40 hours. Then it started to work, so long as I cancelled the password requests each time. And then 2 nights ago it was crashy as all hell and then just stopped working.

    Tried everything that folks have proposed, to no avail as yet.
  • lauren122688
    136 posts
    edited December 2012
    I even restored my phone and that didn't work
  • stran01
    37 posts
    edited December 2012
    Mines been like this for 8 days. Does yours close at the fox screen? Whatever you do don't enter your apple Id password. It apparently makes it crash moten[/quote]

    Yes it does close out at the fox screen..i reinstalled....changed password,,,,,installed updates for other apps.....deleted some old unused apps.....and purchased a couple songs(i was hoping it was an apple issue)
    This morning i received the email confirmation on the doughnut purchase.
    however i do have access to my towns through my iphone 4s....
    I have full access to my town and the dozen doughnuts are not showing up on my acct.

    lauren122688 are both your phone and ipad affected ?
    I will try not giving p/w to see if that does anything..
  • stran01
    37 posts
    edited December 2012
    Thank You Lauren..;)))))))))
    1) i reinstalled(4th time)
    2)closed out all apps in the multitask bar
    3)started app
    4) i hit cancel instead of putting in p/w
    5) the game did a 78.8mb update
    6) im in again
    7) p/w promt popped up again so i cancelled again
    all looked good no dozen doughnuts tho .....
    One step at a time i guess .LOL
    Happy to be back on my ipad
  • stran01
    37 posts
    edited December 2012
    lol the p/w prompt keeps popping up and im scared to do anything but cancel it ....still no dozen doughnuts ?????
  • lauren122688
    136 posts
    edited December 2012
    stran01 wrote:
    Thank You Lauren..;)))))))))
    1) i reinstalled(4th time)
    2)closed out all apps in the multitask bar
    3)started app
    4) i hit cancel instead of putting in p/w
    5) the game did a 78.8mb update
    6) im in again
    7) p/w promt popped up again so i cancelled again
    all looked good no dozen doughnuts tho .....
    One step at a time i guess .LOL
    Happy to be back on my ipad

    You're lucky you got in. Most of us this didn't work! As for me I only have an iPhone so I have no other devices to place with at home. I would keep hitting cancel when it asks for the password until ea fixes the problem
  • stran01
    37 posts
    edited December 2012
    My game is still allowing me in if I hit cancel for the p/w request. (not bragging )
    Thankful
    EA ticket is in process.
    They are saying refunds are through Apple
    I responded I didn't want a refund but wanted a fix so I can play normal and MAYBE buy a doughnut or two
    Hopefully they can resolve this soon.
    Lauren,,,Mike,,,,,I hope you both can get back to playing soon also.
    I will keep this updated as EA updates me.
    Thanks and Happy Holidays !!!
  • stran01
    37 posts
    edited December 2012
    Ok. Well I haven heard from EA in about two weeks. " holidays I assume "
    So I decided to experiment with this issue a little
    1st after seeing 2 updates I was hoping all was good
    Decided to enter my new password ( desperate times call for desperate measures )
    Slam---- locked out at the ea/Gracie screen
    After several delete/reinstall sessions I was finally able to return to my main town
    I also bounced between two accounts seeing if that helped
    Back to cancel p/w to access and no doughnuts from original issue
    Hmmmmmm
    I then decided to try buying some doughnuts from my iPhone. (throwing good $ after bad ????)
    Surprise surprise purchase is good.
    Closed/logged out of phone,logged in on iPad ,,,,2 nd purchase is good
    But I still have to cancel to enter on my iPad
    I have read about a complete erase and reinstall working for this.
    I may have to try this method as I'm out of other ideas
    Thanks
  • jasonicus321
    1811 posts
    edited December 2012
    The holiday is not two weeks. EA will probably never get back to you unless you hound them.
  • Pchorsedoc
    320 posts Member
    edited December 2012
    Big problem that many others have experienced.... For what it's worth, the only fix for me was erasing my iPad. I still get the password pop up when I open the game, which I cancel without entering PW. so far it is working.

    EA has responded and they don't have any understanding of how many people have this issue or the issue itself ("try reinstalling the app")

    iTunes refunded me because the purchase didn't go through and they say they will investigate further.

    http://forum.ea.com/eaforum/posts/list/9189115.page
  • stran01
    37 posts
    edited December 2012
    Pchorsedoc wrote:
    Big problem that many others have experienced.... For what it's worth, the only fix for me was erasing my iPad. I still get the password pop up when I open the game, which I cancel without entering PW. so far it is working "
    Thanks. So even if I blank my iPad ,I would still be in the same boat.
    Cancel pw to enter
    Lol and still have doughnuts in limbo
    Hmmmmm
    Lmao. And Thanks Jasonicus123. I'm not sure why I'm making excuses for EA !!!
This discussion has been closed.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!