This is a glitch that a lot of people are having. I just sent an Email to EA myself hoping they fix it. It would be nice to get it but I'm not spending too much time worrying about it. At least I got The Marge skin. That was the one I really wanted.
Witch Marge is 5000 not 4000. So when you get to 5000 you will get her.
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+1 getting it in a few hours