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I hate special deals!!!!

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  • barryriddl474
    4814 posts Member
    edited October 2014
    MonicaL9 wrote:
    Contact EA and they can revert your game back to the way it was before the "damage" was done.

    I'm definitely going to try that. I just have heard that they won't refund you for something like that. I hope they will :(

    I don't think they'll do refunds, but they can revert/rewind your game to a few days ago, before the donuts were spent.
    Good luck!

    Does that mean all progress after the purchase will be lost if the game is reverted or rewound?

    Yes.
  • billdoors1533
    303 posts Member
    edited October 2014


    I don't think they'll do refunds, but they can revert/rewind your game to a few days ago, before the donuts were spent.
    Good luck![/quote]

    Does that mean all progress after the purchase will be lost if the game is reverted or rewound?[/quote]

    Yes.[/quote]

    My niece did this with the unicorn she thought was 'pretty' I think I will just take the hit of 70 doughnuts :D
  • suetopia
    4224 posts Member
    edited October 2014
    neuroheart wrote:
    suetopia wrote:
    I am curious as to why live chat doesn't help with TSTO anymore, though... Maybe they are now transitioning to Origin?
    Or maybe the employee was clueless. Never rule that out.

    Yes. This is true. That could be the case!

    The call back option should be on the same page as live chat and email. That's the option I've been using lately (but normally I'd go with the Live Chat - but the last couple of times I needed them the waiting times were insane).

    I hope everything works out for you.

    SIDE NOTE: I have my neices trained to stay on the two pages of apps that I have for them on my phone(one has games, the other are kids books), and remind them to stay on those two pages everytime they use my phone or iPad (if I catch them elsewhere the device gets taken away right away and it is a long time before they get their app privileges back). They know they are NEVER to touch my games, especially TSTO Still, accidents have been known to happen, so I really get your frustration!

    EDIT: re-read and realized that something that I had written innocently could have been misconstrued as something offensive. Apologies if anybody read it and took it that way - it was not meant in that context.
    Post edited by Unknown User on
  • LPNintendoITA
    11386 posts Member
    edited October 2014
    The deals having the confirmation option off has been a discussion since forever. Since gil deals do the same. Its a tactic from ea so people wastes donuts. The same thing applies to the option resetting itself to off on updates conviniently
  • brickevand408
    1822 posts Member
    edited October 2014
    Its better like this with "Special deals" where you decide or not to purchase them and the event is as good as donutfree then it would be the other way around!!

    So its better donutfree event then "they" force you to spend it on the event to have caracthers spending hundreds of donuts on...


    No stress of not getting any good stuff, just decide i want it or not!
    :wink:
  • ZennGlenn
    1677 posts Member
    edited October 2014

    I don't think they'll do refunds, but they can revert/rewind your game to a few days ago, before the donuts were spent.
    Good luck!

    Does that mean all progress after the purchase will be lost if the game is reverted or rewound?[/quote]

    Yes.[/quote]

    My niece did this with the unicorn she thought was 'pretty' I think I will just take the hit of 70 doughnuts :D [/quote]

    BUT IT'S SO FLUFFY :!: :P :!:
    tumblr_lpaas7Z6Gd1qd22nmo1_r1_500_zps9e4f5116.jpg
  • MonicaL9
    230 posts Member
    edited October 2014
    MonicaL9 wrote:
    MonicaL9 wrote:
    I thought I was being a nice Aunt and letting my 4 year old nephew fiddle around for a minute with my Springfield. Usually he just likes to look around and tell me what looks cool and what could look better (you should see this kid with Legos, he's amazing). Anyways he hands my iPad back to me and to my absolute horror I realize all my stored up Halloween donuts are gone. I ask what happened and he says something popped up and he hit the button. I scramble to figure out what it wAs that he bought (and I have the confirm in app purchases ON) and I find out it was a special deal...so NO SECOND WARNING AFTER HITTING PURCHASE!!! I am so mad. My precious Halloween savings gone.

    Now thAt I'm done venting...anyone else ever have this problem? I feel like pulling a homer and chasing my nephew around for a bit. Sigh.

    *Update*

    So I get on live chat to see if anything can be done...only to be told that TSTO is not handled by live chat anymore. He then says it is impossible to do what I'm asking here. So I ask what should I do now? And as he is typing a response...BOOM...My power goes out. I couldn't make this up if I tried. And since there's no power...there's no wifi for my ipad so I never got an answer of what to do for my refund. My power is still out and I'm currently siphoning Targets free wifi. I'm assuming that I should just email them with my problem, but with what I've heard about EA's customer service I am also assuming that I won't get a response for a few weeks and Halloween is right around the corner.

    If you thought I was mad before you should see me now.

    **Final Update**

    First of all, let me just thank everyone for all your help and letting me vent a little bit :) Also really want to thank those who sent me PM, they were amazing. Oh and sorry to my friends and neighbors....I was basically boycotting my Springfield for the last few days because I was so frustrated. I'm back now though! Lol

    So after my last update, (me finally talking to someone by live chat, lost power, etc) I tried requesting a call back after seeing someone's suggestion in the forum. After explaining my problem to them about 3 times they ask "so this is about FIFA?"....me...."what? No the Simpsons, the simpsons tapped out!" So after going back and forth they finally say that I need to be transferred to another department. They tell me that I need to hang up before I can be transferred and that someone will call me right back. Yeah..should have never fell for that. I waited all day Saturday for that phone call. So Sunday hits and I decide to try Live Chat again since my phone call was a disaster (this is around noon btw). The wait time is 140 minutes...which sucks but what else can I do. Almost 3 hours later I am connected to someone and I yet again explain my problem. Well...they never responded after the "my name is so and so...how can I help you?" I wait another 35 minutes for them to respond to my hellos and are you still there....and nothing. So I again have to wait another 3 hours to talk to someone...when it freezes at "your wait time is 5-10 minutes." I waited another hour and no change. So I give up. I tried until almost 9 that night...so 9 hours was how long I waited for live chat. And it didn't even work. Today (Monday), I decide to again request a call back and I FINALLY am talking to someone who understands TSTO. Even so they tell me they can't help me because I have no proof that it was my nephew who purchased this item. I start begging and pleading and explain the item is still in my inventory and that it would be real easy to take it out and refund me my 200 donuts....and they do. YAY!!! This is a one time deal (so they make very clear to me) and I agree that I will never ask again...because I don't think I could handle it lol.

    That's my story lol. I have never been more frustrated and wanted to just say forget it so many times...but I was determined to get those donuts back for Halloween. So I just wanted to let you all know what happened...in case anyone was wondering lol :)
    Post edited by Unknown User on
  • suetopia
    4224 posts Member
    edited October 2014
    OMG! That sounded excruciating!!! I'm so glad you got your donuts back, especially after all that!
  • MonicaL9
    230 posts Member
    edited October 2014
    suetopia wrote:
    OMG! That sounded excruciating!!! I'm so glad you got your donuts back, especially after all that!

    Lol thanks...me too!
  • cdepast
    2463 posts Member
    edited October 2014
    very happy for you. and also shocked that they helped you. EA has notoriously bad and inconsistent customer service. All's well that ends well.
  • Adamcayce
    810 posts
    edited October 2014
    Be careful around your nephew. What he did was evil.
  • datasurgeon
    1871 posts Member
    edited October 2014
    I did want the deal and was surprised no confirm to spend donuts. Krusty Mansion did request confirm spend on
  • MonicaL9
    230 posts Member
    edited October 2014
    I did want the deal and was surprised no confirm to spend donuts. Krusty Mansion did request confirm spend on

    I know...i think I would have been safe it there was a confirm donut spend on it. I did however ban my nephew from my simpsons for a bit lol. I told him if he buys something again that I'm busting open his piggy bank and am taking what he owes me! Best Aunt ever :)
  • MonicaL9
    230 posts Member
    edited October 2014
    I forgot to add that the Shadow Knight is still in my inventory...I just noticed it. I kinda feel bad because I thought that they were going to remove it from my inventory in exchange for my donuts back. What do I do? Do I just keep it? Or should I make an effort to contact them? Sigh
  • penalak
    130 posts
    edited October 2014
    MonicaL9 wrote:
    I forgot to add that the Shadow Knight is still in my inventory...I just noticed it. I kinda feel bad because I thought that they were going to remove it from my inventory in exchange for my donuts back. What do I do? Do I just keep it? Or should I make an effort to contact them? Sigh

    Do the right thing and contact them
  • leeana69
    170 posts
    edited October 2014
    MonicaL9 wrote:
    I forgot to add that the Shadow Knight is still in my inventory...I just noticed it. I kinda feel bad because I thought that they were going to remove it from my inventory in exchange for my donuts back. What do I do? Do I just keep it? Or should I make an effort to contact them? Sigh

    Omg, keep it!!!!!! Don't be silly :)
  • 4junk3000
    5232 posts Member
    edited October 2014
    MonicaL9 wrote:
    ...letting my 4 year old nephew fiddle around for a minute...

    Note to self: Don't do THIS anymore
    "You're the most negative person I've ever seen on here. Constantly."
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