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Ongoing Android Problems: Halloween edition

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  • ZAINH17__ZSH
    2739 posts
    edited October 2014
    Bravewall wrote:
    Can't play on kindle fire hdx (and my ipod touch)
    Both say "can't connect to server" and MAYBE it'll work if I try again :evil: :evil: :evil: , but it doesn't and occasionally it will kick me out back to the home screen. Had this throughout the stonecutters update but the halloween update made it far worse.

    Edit: I get a bit of lag on a football (soccer) game I play, but TSTO is the only game that is giving me this trouble. Even Fifa 14 (also on Origin) is not giving me grief.
    If it doesn't work on android and Ios, it shouldn't be a device specific problem. But contact EA.

    Contacted EA, but yesterday i tried with my Ipod and it worked for a while, then decided to visit friends and guess what...it crashed.
  • Bravewall
    4253 posts Member
    edited October 2014
    There is a troubleshooting page specifically for Andoid. This may not solve every problem, but its worth a shot:
    http://help.ea.com/en/article/troubleshooting-steps-for-android/

    Android Bugs

    Frozen at loading screen during update installation process, won't start
    Galaxy Note 4.4, Galaxy S5, Galaxy S4 4.4.2, Galaxy Tab 3

    Crashes before entering game, cannot access my town
    Galaxy S5 4.4.4, Galaxy S4, Galaxy S3 4.4 + 4.3 + 4.4.2, Kindle, US HUAWEI T-Mobile myTouch Q

    Recognizes username and level at load screen, but starts game from the beginning tutorial
    Galaxy S3 4.4
    Reccomended: Reinstall the game app.

    Frequent Crashing
    Galaxy S3 4.4.2, Galaxy Tab4 4.4, Galaxy S5 4.4.2, Galaxy Tab3 4.4.2, HTC One M8 4.4.3, Motorola xOOM2
    Recommended: Remove friend requests, and clear cache from your application settings.

    Larger text and icons blocking most of screen
    Nexus 7 4.4, Lenovo Yoga tablet 60047 4.2, Lenovo A10-70 4.2

    Can't send friend invites, incorrect message saying friends list is full
    Galaxy Tab4 4.4, Galaxy S5, Moto G 4.4

    Nothing to tap in friends town, even though it says actions ar available
    This may be due to your friend lot playing the game since the event started.
    Post edited by Unknown User on
  • elahgee325
    2 posts
    edited October 2014
    I'm running on my Galaxy S3, 4.4...

    I was having the same problem that a few users in this thread have mentioned: namely, login at the load screen level being recognised, eternal loop with the opening cutscenes, aaaaannnd back to level 1 (ugh!).

    Tried logging out and then in again to no avail, but a complete uninstall of the app and reinstall has me back in my town. Hopefully that will fix it for others too. I did have to do the whole 'You logged in on another device and didn't save, are you sure you want to continue?' rigmarole, but clicking through that got me to my Springfield just fine.

    Now to see if it has had any impact at all on the constant crashing that I was getting too!
  • b3arclaw
    7 posts
    edited October 2014
    It appears that there is a new version available for download, 4.11.1. Still not compatible with BlackBerry z10, but might improve the Android experience.
  • Bravewall
    4253 posts Member
    edited October 2014
    elahgee325 wrote:
    I'm running on my Galaxy S3, 4.4...

    I was having the same problem that a few users in this thread have mentioned: namely, login at the load screen level being recognised, eternal loop with the opening cutscenes, aaaaannnd back to level 1 (ugh!).

    Tried logging out and then in again to no avail, but a complete uninstall of the app and reinstall has me back in my town. Hopefully that will fix it for others too. I did have to do the whole 'You logged in on another device and didn't save, are you sure you want to continue?' rigmarole, but clicking through that got me to my Springfield just fine.
    Come to think of it I believe I've used the same method to fix this problem as well in the past. I'll add that as a recommended course of user action.
  • KIMPZOR
    1 posts
    edited October 2014
    My game worked fine right after the update, but lately it crashes when I try to start the game.

    Using a LG Optimus G, Android-version 4.4.2

    Edit: Saw the update now, will try it.
  • grumpylump310
    4 posts
    edited October 2014
    im using an adroid device everything was working fine until the update a few hours ago.
    Now i can't even open game. its stuck at front screen.
    Tried everything uninstalling and still the same blah!
    is it EA or Google play???
  • Kelmster
    3 posts
    edited October 2014
    Same here... everything was fine and well before the update, now it won't even start (won't get past the FOX logo without crashing)... right after I spent $50 in doughnuts too :'(

    Galaxy S5
    Android 4.4.2 (ART mode)
  • kderish
    1 posts
    edited October 2014
    Samsung galaxy s2x running 4.1.2
    U haven't been able to log on since Saturday morning, ran perfectly fine friday10th.
    I have cleared cache, data, force stopped, uninstalled and reinstalled.
    Now it just continues to download a patch, spins the donut and I get homer telling me to rebuild my city.

    Please help.
  • kledegang616
    2 posts
    edited October 2014
    Samsung S4 mini (android version 4.4.2)

    I have been have issues logging into the game for the last 4 days. I usually log in several times a day but everytime I do for the last 4 days it has either crashed immediately or lets me get to my Springfield, click on a few characters then freezes and crashes. This is very disappointing because I was doing really well but now I'm going to miss out on some of the prizes! I'm afraid to uninstall and reinstall because I don't want to loose my progress.
  • claude24hrs
    12 posts
    edited October 2014
    I'm currently using Android 4.1.1 (Jellybean) on my HTC One X cellphone.

    My TSTO game is always having automatic update and when I enter the game, the message dialog box contains, "Unfortunately, Tapped Out has stopped."

    How does it happening? What is the problem to give this issues?

    (Daily player, level 45, currently on ToH XXV)
  • msusser784
    1 posts
    edited October 2014
    Very annoying... after the latest update the game crashes during start. Samsung S5, Android 4.4.2. I wish they would do QA before publishing updates! The Halloween event goes on for iOS... but stops now for Android.
  • Zombiesvp
    7 posts
    edited October 2014
    I can't tap anything in my friends lands including my other Springfield. I don't think it is because they are playing a lot, other Springfield is the one go to place for guaranteed actions.
  • tim42crew
    1 posts
    edited October 2014
    same problem cant get past the fox screen at the begining since the oct 13 2014 update. tried uninstalling and reintalling, wiped the cache on my phone and still the game wont boot. nexus 4 running 4.4.4 please fix!!!
  • Jonezz91
    2 posts
    edited October 2014
    Sony Xperia Z2 on 4.4.2, having the same issue. Can't get past the FOX screen..
  • maxeerg
    1010 posts Member
    edited October 2014
    I've seen reports of additional problems for those who've switched the Android runtime from Dalvik to ART. ART is supposed to bring some improvements, but it's not the standard yet. Many apps haven't been supporting it.
  • amibothrd66
    45 posts Member
    edited October 2014
    i never had problems till i had to stop using my samsung s2 because not enough space for the simpson so started playing on my tab 3 omg it always has issues, just lost 100 donuts as well
  • GiGzz87
    4 posts
    edited October 2014
    Everyone whos game crashes at the splash screen, it is confirmed that the issue is due to if you run ART or DALVIK. Whatever EA did with the latest update, it now can't run the game if you run ART. Changing back to DALVIK fixes the issue temporarily, but EA need to hurry up and fix this issue. I'm not going back to DALVIK just to play the simpsons, worked fine before the update, and every other app works fine too. Plus, Android 5.0 Lollipop is now coming out in a matter of weeks, and that ONLY uses ART, so EA... sort it out!

    Dave UK
  • claude24hrs
    12 posts
    edited October 2014
    GiGzz87 wrote:
    Everyone whos game crashes at the splash screen, it is confirmed that the issue is due to if you run ART or DALVIK. Whatever EA did with the latest update, it now can't run the game if you run ART. Changing back to DALVIK fixes the issue temporarily, but EA need to hurry up and fix this issue. I'm not going back to DALVIK just to play the simpsons, worked fine before the update, and every other app works fine too. Plus, Android 5.0 Lollipop is now coming out in a matter of weeks, and that ONLY uses ART, so EA... sort it out!

    Dave UK

    We'll make sure if the next update will be work better.
  • Kelmster
    3 posts
    edited October 2014
    GiGzz87 wrote:
    Everyone whos game crashes at the splash screen, it is confirmed that the issue is due to if you run ART or DALVIK. Whatever EA did with the latest update, it now can't run the game if you run ART. Changing back to DALVIK fixes the issue temporarily, but EA need to hurry up and fix this issue. I'm not going back to DALVIK just to play the simpsons, worked fine before the update, and every other app works fine too. Plus, Android 5.0 Lollipop is now coming out in a matter of weeks, and that ONLY uses ART, so EA... sort it out!

    Dave UK

    I didn't try it before because some people reported being on Dalvik, but going back to it worked for me. Still kinda sucks though, as ART was working just fine before the last update :(
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