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Ongoing Android Problems: Halloween edition

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  • ggeckoc
    8 posts
    edited October 2014
    Kelmster wrote:
    GiGzz87 wrote:
    Everyone whos game crashes at the splash screen, it is confirmed that the issue is due to if you run ART or DALVIK. Whatever EA did with the latest update, it now can't run the game if you run ART. Changing back to DALVIK fixes the issue temporarily, but EA need to hurry up and fix this issue. I'm not going back to DALVIK just to play the simpsons, worked fine before the update, and every other app works fine too. Plus, Android 5.0 Lollipop is now coming out in a matter of weeks, and that ONLY uses ART, so EA... sort it out!

    Dave UK

    I didn't try it before because some people reported being on Dalvik, but going back to it worked for me. Still kinda sucks though, as ART was working just fine before the last update :(

    I'm running dalvik and still have the issue. Could there perhaps be an issue for people without a physical SD card installed?
  • ggeckoc
    8 posts
    edited October 2014
    ggeckoc wrote:
    honolululu wrote:
    I installed the update and my game gets the "Unfortunately, Tapped Out has stopped" message after the EA/Gracie Films/Fox Logos when loading the app. I'm unable to load the app so far, I haven't tried any troubleshooting so far. I can only speak for myself after installing the update. I'm running a Nexus 5.

    I'm getting that too even after a reboot. :(
    Galaxy S 3 running 4.4

    So I've tried restarting my phone and now I've re-installed the app. The same problem occurs now before I can even launch the app to install all the content updates. So I'm now in a bad place. I'm waiting to chat with EA to see if this is a wider issue.

    That sucks. I'm not updating my android until it's a mandatory update.

    Same problem for me after update to 4.11.1. Game crashes immediately after the Fox splash screen. No luck reinstalling/clearing cache/ data ect. I was able to restore my phone to a previous backup before I had installed the update. Version 4.11.0 is working fine. Hopefully EA will fix this soon. It seems to be some number of devices are experiencing the same problems.

    HTC One M8
    Android 4.4.3
    HTC Sense 6
    ROM 2.22.1540.4
    SkyDragon M8 v17 Dev edition

    The above is my post from another Android problem thread in 'game discussion'. Same still holds true for me even ensuring I'm using Dalvik via developer options in the settings menu. Hoping for a fix before any update will be mandatory as my game is unusable with version 4.11.1.
  • Bravewall
    4253 posts Member
    edited October 2014
    I'm going to take this list of compiled issues, and start a thread on the EA answers HQ, where people respond to frequent issues. Not many people use Answer HQ even though I recommend it. I figure bringing this laundry list of issues from multiple droid users will be much more effective at finding answers.
    http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Ongoing-Android-Problems/m-p/3791625#M86884


    There is a troubleshooting page specifically for Andoid. This may not solve every problem, but its worth a shot:
    http://help.ea.com/en/article/troubleshooting-steps-for-android/

    Android Bugs

    Frozen at loading screen during update installation process, won't start
    Galaxy Note 4.4,
    Galaxy S5 4.4.2,
    Galaxy S4 4.4.2,
    Galaxy S2X 4.1.2,
    Galaxy Tab 3
    Nexus 4 4.4.4
    Sony Xperia Z2 on 4.4.2

    Reccomended: Switch from ART to DALVIK if possible.

    Crashes before entering game, cannot access my town
    Galaxy S5 4.4.4 and 4.4.2,
    Galaxy S4,
    Galaxy S3 4.4 and 4.3 and 4.4.2,
    Kindle,
    US HUAWEI T-Mobile myTouch Q,
    LG Optimus G 4.4.2

    Reccomended: Switch from ART to DALVIK if possible.

    Recognizes username and level at load screen, but starts game from the beginning tutorial
    Galaxy S3 4.4
    Reccomended: Reinstall the game app.

    Frequent Crashing
    Galaxy S3 4.4.2,
    Galaxy Tab4 4.4,
    Galaxy S5 4.4.2,
    Galaxy Tab3 4.4.2,
    HTC One M8 4.4.3,
    Motorola xOOM2
    Galaxy S4 Mini 4.4.2,
    HTC One X 4.1.1

    Recommended: Remove friend requests, and clear cache from your application settings.

    Larger text and icons blocking most of screen
    Nexus 7 4.4,
    Lenovo Yoga tablet 60047 4.2,
    Lenovo A10-70 4.2


    Can't send friend invites, incorrect message saying friends list is full
    Galaxy Tab4 4.4,
    Galaxy S5,
    Moto G 4.4


    Nothing to tap in friends town, even though it says actions ar available
    This may be due to your friend not playing the game since the event started.
    Post edited by Unknown User on
  • Pokelon
    439 posts Member
    edited October 2014
    GiGzz87 wrote:
    Everyone whos game crashes at the splash screen, it is confirmed that the issue is due to if you run ART or DALVIK. Whatever EA did with the latest update, it now can't run the game if you run ART. Changing back to DALVIK fixes the issue temporarily, but EA need to hurry up and fix this issue. I'm not going back to DALVIK just to play the simpsons, worked fine before the update, and every other app works fine too. Plus, Android 5.0 Lollipop is now coming out in a matter of weeks, and that ONLY uses ART, so EA... sort it out!

    Dave UK

    I tried both on my Samsung Galaxy S5, nothing changes at all, it just crashes right after the Fox screen. On top of that I now can't download the game on my Kindle Fire anymore either.....it just blocks on the additional content load....Archos tablet of my daughter same issue. How am I supposed to play now? I'm so dissapointed.....
  • JiminiFrog
    4 posts
    edited October 2014
    I cannot even change my runtime system back to DALVIK... it seems that it is not possible on my Galaxy S5 mini (there is no "Runtime system" in the developer options mode in my phone). So I cannot see if it solves the problem. :/

    I guess I'm going to miss the rest of Moe's quest and a part of the Halloween event.
  • luvmitorzido
    2 posts
    edited October 2014
    Hipstreet Equinox 4 Dual Core tablet,
    Hipstreet Titan 2 tablet,
    Kyocera Rise mobile phone

    All 3 devices crash repeatedly, at the Fox splash screen, saying "unfortunately, Tapped Out stopped working" then goes back to my home screen.

    I've had the game on all 3 devices before, and since the last Update (Moe's new outfit), its been crashing and even reformatting the devices doesn't help.
  • Bravewall
    4253 posts Member
    edited October 2014
    I've been given confirmation that this thread has gotten the attention of the game team. I still recommend contacting EA directly if you can't get your game to work, but reporting your device problems here helps all of us android users out there.

    Great job guy! Thank you. :thumbup: If you see someone reporting a problem with their Android device, please direct them here. Its important to keep our various issues organized.
  • Pokelon
    439 posts Member
    edited October 2014
    Ok, that's good news already. The game is also impossible to install on the Acer Liquid E2 of my husband (yes, I'm desperate, I'm trying everything that comes though my hands) :roll:
  • Patey07
    1 posts
    edited October 2014
    You can add HTC One M8 to the lists for crashes before entering game and frequent crashing.
  • baiclaer
    31 posts Member
    edited October 2014
    I have a kindle and the game is crashing frequently. I can generally get into my town, but after a couple of minutes I get the "sorry ... reload" screen with Bart pulling the plug. When I reload, my town have saved nothing and i have to go through dialogue all over again as though it never happened. This will happen repeatedly. I believe it was about 5 or 6 times in a row before I switched to my phone. It's android but experiencing fewer issues.
  • 87Jay
    1 posts
    edited October 2014
    Galaxy S5 4.4.2
    Click on the game instant crash have been unable to play the game over a week now.
    Reinstalled the game crash.
    Cleaned Cach crash
    How do you expect people to play your game if we cant even join it what do we get for this time that we have been unable to play this game.
    Test the game on all platforms before a patch is released like other companys.
  • PPO10
    2 posts
    edited October 2014
    Using Kindle Fire.

    Weird bug. Krusty is prompting Islands in the Revenue Stream Pt. 4. I went through the dialogue and activated the task for Roger Myers. Myers started task but Krusty maintained exclamation point, and it turned from yellow to blue stem/red period (like Krusty's hair). I tapped him again and app crashed.

    Re-started, did it all over again, same thing happened. Same thing multiple more times. Myers continues the task but Krusty's two-colored exclamation point is persistent, and if I touch him it crashes. Also if I touch his icon in the rotation, it crashes, so I have to manually find the rest of the characters to run tasks. I also put Krusty Burger into storage and took it out again - it fixes nothing and of course the task for Myers disappears when this happens.

    I can't believe I typed all this. How crazy are we.
  • baiclaer
    31 posts Member
    edited October 2014
    Well, I have to take back my previous comment.
    Now my game "loads" on my kindle fire. Just when it's loaded completely and I catch a glimpse of my town, my entire device shuts off. I am still playing on my phone with minimal difficulty, but I'd really like to be purchasing donuts for this event and I am reluctant to do so on my phone as there is a price increase for the same items. (99¢ on kindle is $1.06 on android .. and I'd save 20% more on kindle by purchasing coins first) My kindle fire is operating normally for all of my other usual tasks. For instance, I'm posting this on my kindle with no problems. Would really appreciate an update to fix this issue so I can spend money on the game!
  • Bravewall
    4253 posts Member
    edited October 2014
    Okay, I've updated the list with two new problems and a couple of kindle fire focused game failures. Please be sure specify your device and operating system.

    Android Bugs

    Frozen at loading screen during update installation process, won't start
    Galaxy Note 4.4,
    Galaxy S5 4.4.2,
    Galaxy S4 4.4.2,
    Galaxy S2X 4.1.2,
    Galaxy Tab 3
    Nexus 4 4.4.4
    Sony Xperia Z2 on 4.4.2
    Kindle Fire

    Reccomended: Switch from ART to DALVIK if possible.

    Crashes before entering game, cannot access my town
    Galaxy S5 4.4.4 and 4.4.2,
    Galaxy S4,
    Galaxy S3 4.4 and 4.3 and 4.4.2,
    Kindle,
    US HUAWEI T-Mobile myTouch Q,
    LG Optimus G 4.4.2
    Hipstreet Equinox 4 Dual Core tablet,
    Hipstreet Titan 2 tablet,
    Kyocera Rise mobile phone
    HTC One M8

    Reccomended: Switch runtime system from ART to DALVIK if possible.

    Recognizes username and level at load screen, but starts game from the beginning tutorial
    Galaxy S3 4.4
    Reccomended: Switch runtime system from ART to DALVIK if possible.

    Frequent Crashing
    Galaxy S3 4.4.2,
    Galaxy Tab4 4.4,
    Galaxy S5 4.4.2,
    Galaxy Tab3 4.4.2,
    HTC One M8 4.4.3,
    Motorola xOOM2
    Galaxy S4 Mini 4.4.2,
    HTC One X 4.1.1
    HTC One M8
    Kindle Fire

    Recommended: Remove friend requests, and clear cache from your application settings.

    Larger text and icons blocking most of screen
    Nexus 7 4.4,
    Lenovo Yoga tablet 60047 4.2,
    Lenovo A10-70 4.2


    Can't send friend invites, incorrect message saying friends list is full
    Galaxy Tab4 4.4,
    Galaxy S5,
    Moto G 4.4


    Can't Install the game
    Acer Liquid E2

    Crashing during "Revenue Stream Pt.4" with Krusty's exclamation mark not being removed.
    Kindle Fire

    Nothing to tap in friends town, even though it says actions ar available
    This may be due to your friend not playing the game since the event started.

    There is a troubleshooting page specifically for Android. This may not solve every problem, but its worth a shot:
    http://help.ea.com/en/article/troubleshooting-steps-for-android

    I have also posted Ongoing Android Problems on the EA Answer HQ, where fellow gamers regularly try to help.
    http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Ongoing-Android-Problems/m-p/3791521#U3791521
  • anabugatti02
    44 posts
    edited October 2014
    I'm running 4.1.1 jelly bean no problems ...at first following the update grem aliens appeared to be killed by smashing of the other aliens, this would freeze them in a sitting position... but that issue seems to be fixed now.


    SORRY FOR THE DOUBLE POST ...... WANTED TO EDIT TO INCLUDE DEVICE
  • anabugatti02
    44 posts
    edited October 2014
    I'm running nexus 2014 4.1.1 jelly bean no problems ...at first following the update grem aliens appeared to be killed by smashing of the other aliens, this would freeze them in a sitting position... but that issue seems to be fixed now.

    Note... when first experiencing problems I uninstalled and reinstalled the game .... be sure to know your login info
  • PPO10
    2 posts
    edited October 2014
    Crashing during "Revenue Stream Pt.4" with Krusty's exclamation mark not being removed.
    Kindle Fire

    Some wise Googling brought me here: http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Selecting-Krusty-Crashes-Game-Blue-and-Red-Exclamation-Point/m-p/3805943

    Indeed, all I had to do was install the Krustyland shuttle. He immediately interacted with Kang which is probably why there was a glitch - me and the girl at the link above are probably the only two people to not have put in the shuttle by now.

    I would love to reply to that thread and thank them for the tip. But I can't ever sign in there. So if they see it here - thanks!
  • claude24hrs
    12 posts
    edited October 2014
    My device is HTC One X and I removed all of the unneeded friend requests in my Origin account to make Tapped Out function normally to work the app.

    I sent a case to EA customer service a couple of hours ago:
    As when the upcoming update will be upload for Android users to fix with the post-crash issues to open the game properly, and I've been finally able to play since I haven't play the game in a week.

    I'm a daily player with a level 45 game, currently on "hiatus" at Treehouse of Horror XXV event. I'll be play soon when the next update to be release shortly soon.
    Post edited by Unknown User on
  • RockyCro
    19 posts
    edited October 2014
    Thanks for the tips. I am using Galaxy S5 and after switching from ART to DAVLIK, TSTO is running again. Great work
  • claude24hrs
    12 posts
    edited October 2014
    The game is now level 46, but it hasn't updated in my game yet (level 45 player).
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