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Anyone else having isues?

Prev1
I got in fine.

Replies

  • sigitotj74
    1 posts
    edited December 2014
    Mine too for the past 2 days, tried on 3 different devices but always crashes during log in. Already asked EA helpdesk but they still could not find any solution yet...
  • danmachold
    4 posts Member
    edited December 2014
    Crashing every time for me now as well. Was fine after the update for a while.
  • sghetti5413
    15 posts
    edited December 2014
    I am having the same issues... I can't get my game to load it allows me to open and tap to continue but then crashes right afterwards. Very frustrated especially since we are on Christmas missions and I don't want to fall behind :(
  • vic147
    615 posts Member
    edited December 2014
    Yeah I jus got off a live chat, they say it's a known issue, they did offer me 15 donuts for my
    Troubles, which I did not accept. And they said they are working on a fix.

    I jus lost my present bonus :(
  • danmachold
    4 posts Member
    edited December 2014
    There seems to be an update now. Crossing fingers.
  • danmachold
    4 posts Member
    edited December 2014
    No such luck. *crash*
  • meinaz
    5440 posts Member
    edited December 2014
    I haven't had any issues except that I couldn't access one neighbor. After trying three times, I ended up replacing him. The town had a giant house farm, which may or may not have caused the issue.
  • ephphoneapps
    4071 posts Member
    edited December 2014
    vic147 wrote:
    Yeah I jus got off a live chat, they say it's a known issue, they did offer me 15 donuts for my
    Troubles, which I did not accept. And they said they are working on a fix.

    I jus lost my present bonus :(

    so you're mad about 100 presents but readily turned down 15 donuts? :?:
  • vic147
    615 posts Member
    edited December 2014
    vic147 wrote:
    Yeah I jus got off a live chat, they say it's a known issue, they did offer me 15 donuts for my
    Troubles, which I did not accept. And they said they are working on a fix.

    I jus lost my present bonus :(

    so you're mad about 100 presents but readily turned down 15 donuts? :?:

    Yes, I'm a premium player, so 15 donuts is nothing, and with this events 100 presents can be the difference in getting the prizes.
  • carriecubs7
    19 posts
    edited December 2014
    Having the same problem. What's strange is my son can login just fine on the same device.
  • sojournfan
    584 posts
    edited December 2014
    Until about half an hour ago, I was having trouble. I couldn't even get my game to update for the Christmas event. Finally it did and I'm back in my SF.
  • cdepast
    2463 posts Member
    edited December 2014
    I know this is a known issue - but if you have a lot of pending friend requests it can crash your game. I had this issue last Christmas update until I went into Origin and deleted every pending request. Good luck
  • SirLance_Elot
    2148 posts Member
    edited December 2014
    I haven't been having any crashing issues.
  • ephphoneapps
    4071 posts Member
    edited December 2014
    vic147 wrote:
    Yes, I'm a premium player, so 15 donuts is nothing, and with this events 100 presents can be the difference in getting the prizes.

    these seem like conflicting concepts, but more power to you.
  • lox73
    22 posts Member
    edited December 2014
    Ahhhhhhh
    Crashing every time I log in since some hours. I've tried several devices (including a brand new Iphone 6) but without success. The last update just release did not solve my problem. I've just sent an email to EA, let's see what they say.
    By the way, with the very same devices I can play without any issue on my daughter's account
  • CPTSean541
    118 posts Member
    edited December 2014
    Mine crashes constantly. Every 10 seconds. I just got the 6+ so I assume it's a formatting issue or something. But I haven't been able to do much since the Christmas update.
  • 4kidsandacatdog
    3083 posts Member
    edited December 2014
    vic147 wrote:
    vic147 wrote:
    Yeah I jus got off a live chat, they say it's a known issue, they did offer me 15 donuts for my
    Troubles, which I did not accept. And they said they are working on a fix.

    I jus lost my present bonus :(

    so you're mad about 100 presents but readily turned down 15 donuts? :?:

    Yes, I'm a premium player, so 15 donuts is nothing, and with this events 100 presents can be the difference in getting the prizes.

    You could use those donuts to rush tasks though once you get on...
  • sghetti5413
    15 posts
    edited December 2014
    So I deleted and reinstalled the game.... I know I lost progress because the prompt showed up saying that my town wasn't saved... I'm pissed... Then come to find out after reinstalling IT STILL CRASHES!!!!! so I don't know how much I have lost... I'm pissed again.... And this Christmas special is basically over for me because there is probably no way I can catch up now!!!! Oh and I recieved an email back from EA stating that this issue is known and to just post my concern on this forum for the game developers to see!!!! I am even more upset!!!! They basically said there is nothing they can do!!! Does anyone have any suggestions? Oh and sorry for the rant!
  • vic147
    615 posts Member
    edited December 2014
    vic147 wrote:
    vic147 wrote:
    Yeah I jus got off a live chat, they say it's a known issue, they did offer me 15 donuts for my
    Troubles, which I did not accept. And they said they are working on a fix.

    I jus lost my present bonus :(

    so you're mad about 100 presents but readily turned down 15 donuts? :?:

    Yes, I'm a premium player, so 15 donuts is nothing, and with this events 100 presents can be the difference in getting the prizes.

    You could use those donuts to rush tasks though once you get on...

    Yes, but to me that would be a waste of donuts, ( even if they were free) and if I'm paying for the game it should work, I even worked my schedule in order to win the bonus presents, well, I needed an excuse to leave this game, I think this is finally it.
    It is very disappointing that every single update there are major problems
  • lox73
    22 posts Member
    edited December 2014
    I got a reply from EA on my issue: the only thing they said is "it's a known issue and we're working on that"
    ....

    Beside the invitation to post my problem on the forum (already done, even before contacting EA) the only other suggestions were the classical stuff (close the app, re-start the device, re-install the app, etc), which I obvioysly already did unsuccesfully.

    And then the funny part: "if there is anything else that we may assist you with, please let us know"
    @##*%#%

    EA mail was finally saying "we have closed this case for now"
    ????? closed ?????
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