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I am having this same issue. Hope it starts working soon!

Replies

  • 22steelpaw
    238 posts Member
    edited December 2014
    broddrx wrote:
    Would I be right in thinking that without some sort of Internet connection, I simply cannot play the game?
    That's right.
  • sojournfan
    584 posts
    edited December 2014
    You have to be connected to the Internet to play this game. There's no offline mode.
  • broddrx
    12 posts
    edited December 2014
    I thought that as I turned wifi off and it still came up with 'can't connect to server'.

    So that means:
    1. my wifi only ipad is out of range of my wifi - I cannot play the game.
    2. my internet connection goes down - I cannot play the game.
    3. EA's servers go down (like now) - I cannot play the game.

    Does anyone know if this is mentioned in any licence agreement or anything as I cannot find any mention of 'internet play only' and I think it is wrong to deny me access to a game I paid money for without a connection to EA's servers.

    (I realise the game is free, but the premium items bought are, as far as I am concerned, my property, and I am currently being denied access to my property by EA system failure which is not my fault)

    Also, why these problems with 'your device saved the game differently' or whatever it says. If you cannot play the game without being connected to EA's servers, how can the game be saved differently on a local device?
  • broddrx
    12 posts
    edited December 2014
    Also, what happens if EA decide to turn the servers off?

    I have previously been subjected to this with PS3 games. Online mode no longer accessible because EA decided to shut down the servers.

    I understand that as long as EA continues to make money from this game they will probably not switch the server off, but maybe one day they will. When there is only me left playing and they feel it is no longer profitable, what happens then?

    Nobody can say they would never do it as there is precedent.

    No-one informaed me when downloading the game or buying all those damn donuts that at any point EA could remove access to the game and I am left with nothing.

    There was never a message popping up when buying donuts stating 'by the way, you are only renting these premium items, if we decide to, we will take it away from you'.
    Because if I had've known I wouldn't have spent a penny.

  • broddrx
    12 posts
    edited December 2014
    Then there is this from the EA website, which is quite scary:
    Online Service Updates

    The decisions to retire older EA games are never easy. The development teams and operational staff pour their hearts into these games almost as much as the customers playing them and it is hard to see one retired. But as games get replaced with newer titles, the number of players still enjoying the older games dwindles to a level -- typically fewer than 1% of all peak online players across all EA titles -- where it’s no longer feasible to continue the behind-the-scenes work involved with keeping these games up and running. We’re constantly working to keep our games and services available for as long as possible.

    We hope you have gotten many hours of enjoyment out of the games and we appreciate that you’re choosing to play with EA.
    If you have further questions about your account or the shut down of these services, please visit http://help.ea.com.

    Terms and conditions can vary by region. For local policies, please use the country selector at the bottom of the page, and for Germany, visit German Policies.

    (Die Allgemeinen Geschäftsbedingungen können je nach Land variieren. Für die Bedingungen Deines Landes benutze bitte die Länderauswahl unten auf dieser Seite und für Deutschland besuche German Policies.)

    Thank you,
    Electronic Arts


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  • broddrx
    12 posts
    edited December 2014
    Especially scary is this from the above list:
    The Simpsons: Tapped Out for 1st and 2nd generation iPhone and iPod touch
  • broddrx
    12 posts
    edited December 2014
    So it is only really a matter of time before I get locked out and all the money I spent is gone.
  • maxeerg
    1010 posts Member
    edited December 2014
    broddrx wrote:
    Also, why these problems with 'your device saved the game differently' or whatever it says. If you cannot play the game without being connected to EA's servers, how can the game be saved differently on a local device?

    The game plays on your device. It saves on your device and the server. When you start up the game it syncs the two saves. If it cannot sync, it won't let you play. As you are playing, it syncs with the server every so often. If the sync fails, it will boot you out. If the sync wasn't required, you could play entirely offline.

    The error message is probably 'your other device didn't save'. If you shut the game off between syncs, then the save on your device will be newer than the save on the server. Even though the server doesn't have the newer save, it knows that there is one. The next time you start up the game, it will copy that save to the server. Since it has found the newest save, there will be no error. The error is meant to let you always sync to the newest save.

    Different things can trigger the error:

    You're playing on one device, but you deleted the app's data or got logged out. When you log back in, the server will look for that newer save but not find it. It will assume that you are playing on a different device.

    You're playing on multiple devices, it will recognize that the new device doesn't have the newest save.

    You're a victim of the wrong town glitch, the person who got dumped into your town has the newest save on his device.
  • 22steelpaw
    238 posts Member
    edited December 2014
    broddrx wrote:
    So it is only really a matter of time before I get locked out and all the money I spent is gone.
    Well, eventually, yes. But probably not soon.
    You are not buying permanent things. You are paying for entertainment, which, by its nature, is always transient.
  • broddrx
    12 posts
    edited December 2014
    Sorry, but as far as I am concerned I am buying permanent things.

    No one ever pointed out that when I spend real money in game the items I buy I only have access to as long as EA deem it financially viable.

    CDs, DVD and BluRays are entertainment and are not transient. All the other games I have bought for my iPad, iPod, PS3 etc are not transient. I have bought them, they are my property and they remain accessible until they, or the device used to access them, has broken, then I can buy a new device and still access them.

    I do not need an active internet connection and a handshake from Rovio to play Angry Birds.
    I do not need an active internet connection and a handshake from MGM to watch my Batman DVD.
    I do not need an active internet connection and a handshake from Vertigo to play my Black Sabbath CD.
    I do not need an active internet connection and a handshake from Sony to play Gran Turismo.
    Why should this game be any different?

    If it was pointed out previously that I am only renting the game and the premium items therein, I wouldn't have an issue, but then I wouldn't have bought them in the first place. However this was not pointed out and to suggest it is implicit is a bit odd given that 99% of home based entertainment is wholly permanent and does not have a ticking clock attached.
  • Catija
    58 posts Member
    edited December 2014
    broddrx wrote:
    Sorry, but as far as I am concerned I am buying permanent things.

    No one ever pointed out that when I spend real money in game the items I buy I only have access to as long as EA deem it financially viable.

    CDs, DVD and BluRays are entertainment and are not transient. All the other games I have bought for my iPad, iPod, PS3 etc are not transient. I have bought them, they are my property and they remain accessible until they, or the device used to access them, has broken, then I can buy a new device and still access them.

    I do not need an active internet connection and a handshake from Rovio to play Angry Birds.
    I do not need an active internet connection and a handshake from MGM to watch my Batman DVD.
    I do not need an active internet connection and a handshake from Vertigo to play my Black Sabbath CD.
    I do not need an active internet connection and a handshake from Sony to play Gran Turismo.
    Why should this game be any different?

    If it was pointed out previously that I am only renting the game and the premium items therein, I wouldn't have an issue, but then I wouldn't have bought them in the first place. However this was not pointed out and to suggest it is implicit is a bit odd given that 99% of home based entertainment is wholly permanent and does not have a ticking clock attached.

    Um... no. You can't sell an app to someone after you buy it. Everyone has to buy it from the app store. Similarly, you buy doughnuts and you can't then sell them to someone else, or the buildings you built with them.

    There's no way to equate your digital purchases to items like DVDs.

    Making the game require internet allows you to play on any device you like without having to worry about version control. If there were an offline mode, you'd have to play a different version of the game on every device and (unless you did a full transfer from your old device to your new one) you would have to start over when you got a new device, particularly including should it be damaged beyond use or lost/stolen.

    Yes, it means that you have to be online to play but this game isn't unique in that sense. Many games require internet connections for play, particularly when interaction with other players is a main part of the game.

    Do I get a little annoyed that, when I go on a trip where internet isn't accessible (or inexpensive), I can't play... yes.

    Do I throw a hissy fit about it? No.

    It's the way the game is and it's how it's been for the entire time anyone's played it.

    If you don't like it, the simple solution is to stop playing.
  • broddrx
    12 posts
    edited December 2014
    I am not having a hissy fit. Just making an observation.

    To be honest, I am not too concerned about needing an internet connection to play, except when the servers go down when I want to play, that's not good.

    I am annoyed that this is not made clear. If I had known beforehand I would not have started playing.

    I am more concerned right now, because I can basically only play if EA lets me, that EA will withdraw support for my device.

    Then what? I don't want that to happen but it is only a matter of time.
    That was not made clear either.
  • Catija
    58 posts Member
    edited December 2014
    broddrx wrote:
    I am not having a hissy fit. Just making an observation.

    To be honest, I am not too concerned about needing an internet connection to play, except when the servers go down when I want to play, that's not good.

    I am annoyed that this is not made clear. If I had known beforehand I would not have started playing.

    I am more concerned right now, because I can basically only play if EA lets me, that EA will withdraw support for my device.

    Then what? I don't want that to happen but it is only a matter of time.
    That was not made clear either.

    Well, fortunately, I'd guess that most (if not all) of the people who play wi-fi only play on iPads, so the chances of them withdrawing support for your device is a. extremely low and b. likely to * off a ton of other players should it happen... and it's not limited to games that require internet to access... Games can (and have) stopped releasing version updates on devices that Apple no longer supports... Games tell you what iOS version is required and, as long as you can get that version or better, you're fine. The type of device is irrelevant.

    Plus, as I got at earlier, it's actually better than non-synced games in that sense. If you get a new device, you get your game back... or if you decide to play on an iPhone instead of an iPad, you can make that switch. How much more frustrating would it be to pay a ton of money for a game, lose your device, and only be able to download the game again but have to start over... a nice company might give you a fraction of what you'd paid in in-game value but, as it's not their issue, they're not incentivised to give you anything.

    I think that, at least as long as Apple provides support and updates for your device, EA will do the same (provided they don't just close the game down entirely)... and then, if they do, everyone will be in the angry pot with you.

    I am sort of curious how long you've been playing. The game servers have a bit of a history of going down constantly, so I'm surprised this is the first time you've run into the issue as it sounds like you've invested a good amount of capital in the game already. I take my iPad everywhere, so I find out quickly what games require internet connections and I honestly make a habit of reading reviews/notes to see which ones do as I do find it annoying that some require it.

    I agree that it would be nice of them to make a note in the app store stating that internet is required. Many games do make a note of this so they wouldn't be unusual.
  • neuroheart
    8132 posts Member
    edited December 2014
    Catija wrote:
    it would be nice of them to make a note in the app store stating that internet is required. Many games do make a note of this so they wouldn't be unusual.
    This is in the Play store info:

    UkWmqMv.png?1


    I can't speak for iOS.
  • broddrx
    12 posts
    edited December 2014
    I don't recall there ever being any mention of needing a persistant internet connection as in the play store but it was years ago so...

    Doesn't mention anything about it on the app store now at least.

    I have been playing on and off for years now, since the game first came out. I have been very lucky in that this is the first real problem I have had with the game disconnecting. I guess this is why I never really thought about the 'rental' kinda nature of the game, never really gave it much thought.

    I am always at home on my ipad on my wi fi so it always just worked.

    I think that's why it bothers me so much. I always just assumed I owned all the stuff I bought and this has made me realise I don't.
    I have sunk a fair amount of capital into the game so I would be very angry if all that was just taken away, but, as you say, so would a lot of others.

    The only problem with that is that I don't think EA really gives a damn about how many people are angry, it's all about profit.

  • Catija
    58 posts Member
    edited December 2014
    neuroheart wrote:
    Catija wrote:
    it would be nice of them to make a note in the app store stating that internet is required. Many games do make a note of this so they wouldn't be unusual.
    This is in the Play store info:

    UkWmqMv.png?1


    I can't speak for iOS.

    Glad that the Google Play store has that note. I keep forgetting it's on other platforms because the cover art here only says "App store"... they should probably update it to include the variety of platforms. :P I have reviewed the game info/description today in the App store and it doesn't say anything about needing a persistent internet connection.

    My guess is that it's required in the Play store but not in the App store... though I'm sure a lot of the info is included in the T&C that no one pays attention to.
  • broddrx
    12 posts
    edited December 2014
    I can't find a specific t n c document for tsto. I can only find a generic EA one that covers all games online, and I cannot find a mention anywhere in that that mentions persistent internet connections are required to play.
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