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Pushing your luck EA....

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don't think the crashes and stuff are E A's fault, i don't crash anywhere or have any of the other problems

Replies

  • southernsontn
    29 posts
    edited December 2014
    have you tried uninstalling and reinstalling the game?
  • 4junk3000
    5285 posts Member
    edited December 2014
    Actually my game play is going well mechanically. I've had no problem navigating friend visits or my own town. I'm also not reading a wave of similar complaints. (But I also recently rolled back from lollipop to kit Kat because that WAS causing system crashes badly)

    So perhaps EA is not aware of your circumstance, and you will have to call upon CS, same as the other MILLIONS OF PLAYERS, which they have as customers.

    I understand your frustration. But to assume they are aware of the specific problems of user number 467897643345 (YOU) is a little extreme. Get in line, jump through the hoops, wait for help, etc. Good luck.
    tumblr_mt387jtdcF1rbvlido1_500.gif
    "You're the most negative person I've ever seen on here. Constantly."
  • realmrsupra
    93 posts
    edited December 2014
    I feel the crashes are EA. They only started getting really bad a couple days ago with that update that didn't appear to do anything (I understand things were done that I don't necessarily know about) so yes, I do blame EA. Whenever the game crashes, I check other programs or apps or internet and have only had a simultaneous error once. I'm not saying it happens to everyone but it does happen and it is not coincidence.

    I have contacted EA and by now, I know the rubber stamp process.

    1. Try to uninstall and reinstall? Yes.... Ok, try
    2. Tried game on another device? No, sorry I only have one phone. Ok, try
    3. Go online to www.answers.... yadda yadda and make a post. Tried that and told it's only for users by users. They told me to contact you. Ok, try
    4. Here's a case number and we will escalate it further.
    5. Undetermined amount of time later, ummm not seeing any problems.


    It's the same cookie cutter response I'm sure many have already heard.

    What gets me is these things worked perfectly before. It's a EVERYTIME THEY UPDATE SOMETHING, something else gets screwy.

    If you don't have ANY problems, I am genuinely happy for you. Doesn't mean me and others are not experiencing problems. Much like you, I feel I deserve a game without so many problems. Especially easily fixed issues that keep coming up.

    Perfect example. Why does the sound clip on some PREMIUM items come and go after "updates". Either in your town or while visiting others that have it, try tapping either the ghost ship or freak mobile for sound... There is none anymore.

    But I get what you all are saying. Thank you for the input. 4junk3000 haha thank you for the image, I think that actually is close to my number.


    Edit-thanks for input
  • Deverz85
    162 posts
    edited December 2014
    last years was much much better

    No it wasn't
  • rgt36
    63 posts Member
    edited December 2014
    I think these problems are on you friendo. Ya, the xmas decorations are frustrating since you can just buy them, but not using that stupid rigged wheel is consolation enough for me. As far as the feds, did you read Homer's story line. It's funny and makes sense. For your problems, contact EA. Or get an iOS device.
  • ShadowCA
    36 posts Member
    edited December 2014
    I've experienced some of the same issues but only when visiting certain friends which leads me to believe that maybe it's something to do with their Springfield. At this point I only have one friend where this is happening. I'm able to click on the first two actions but on the third it kicks me out. After I go back in I can usually lclick the third action and move on. If I click the first two, go back to my friends list and then back in, it doesn't kick me out of the game.
  • realmrsupra
    93 posts
    edited December 2014
    Brevis45 wrote:
    Guys they may still be working on the servers. They had a major outage done by hackers a couple of weeks ago and it might have been them this last week but not sure on that. These hackers have now been dealt with and it shouldn't happen again. But there could still be problems with the server which need fixing. It's not a quick fix. So just be patient it will come right. Just not sure on how long. :-)

    Yes, I recall LP's post about that. That's a good way to look at these issues, thanks for that. It does make sense.


    Also, I'm on a iPhone 5, is that not an iOS device ?

    For those just advising to call EA, perhaps a portion of my post has been missed.

    It must be just me out of millions that's bothered by an item I paid donuts for (real life money) that doesn't work properly. I loved the sound of the ghost ship but I should just accept it's sound failure. I hope this small but bothering issue also gets resolved sometime soon.

    Cheers
  • nissa762
    1951 posts Member
    edited December 2014
    Brevis45 wrote:
    Wijsheid wrote:
    don't think the crashes and stuff are E A's fault, i don't crash anywhere or have any of the other problems

    +1 agreed.

    I don't think we as users can determine the cause of issues in many cases. The issue with the game crashing when storing Ned's house (didn't affect all users) was clearly determined to be a bug that was fixed. We don't have the information and will never get the information as to the conditions required for this bug to appear nor the reasons why not every user was affected.

    There are other threads reporting users experiencing crashes when visiting friends who did not experience this until the xmas event.

    I'm certainly experiencing issues with feds and the notifications.

    Either way I do agree that EA is a large company and expect their processes and checks to be more mature.
  • EvaMohlin
    541 posts Member
    edited December 2014
    Get a life....

    Im sorry, but I can't help but reacting. Game crasching - irritating, but mine crashed after each visit for a while. X-mas presents not to your liking - how old are you, really?

    "I feel I deserve a game without so many problems." OMG. Why do you deserve this, what about those who were "victimes" of the hacker attacks and could not play for a couple of days?

    "Why does the sound clip on some PREMIUM items come and go after "updates". Turn the sound off? Is that an option?

    Why don't you stop playing. Maybe that will make EA get their act together? :roll:
  • realmrsupra
    93 posts
    edited December 2014
    EvaMohlin wrote:
    Get a life....

    Im sorry, but I can't help but reacting. Game crasching - irritating, but mine crashed after each visit for a while. X-mas presents not to your liking - how old are you, really?

    "I feel I deserve a game without so many problems." OMG. Why do you deserve this, what about those who were "victimes" of the hacker attacks and could not play for a couple of days?

    "Why does the sound clip on some PREMIUM items come and go after "updates". Turn the sound off? Is that an option?

    Why don't you stop playing. Maybe that will make EA get their act together? :roll:

    Actually I do have life. One that involves discussion and resolution.

    Perhaps I should have said "we" instead of just me. I meant it for everyone having issues. Sorry for not making that clear.
    My sound is on but only two items that had sound NO LONGER HAVE SOUND.
    If I choose to play and bring up items that would displease the average player, that's my right. If me quitting would fix everyone's problems I would happily sacrifice this game for the whole community. I'd find another way to play. It is a game after all.

    Perhaps you should get a refresher course on writing, reading, and some manners.
  • EvaMohlin
    541 posts Member
    edited December 2014
    "It is a game after all."

    Ok, we can agree on something...

    "Also, I'm on a iPhone 5, is that not an iOS device" - yes it is. Some people have problems after the latest iOS update. What version are you on?
  • vic147
    615 posts Member
    edited December 2014
    [/quote]

    Actually I do have life. One that involves discussion and resolution.

    Perhaps I should have said "we" instead of just me. I meant it for everyone having issues. Sorry for not making that clear.
    My sound is on but only two items that had sound NO LONGER HAVE SOUND.
    If I choose to play and bring up items that would displease the average player, that's my right. If me quitting would fix everyone's problems I would happily sacrifice this game for the whole community. I'd find another way to play. It is a game after all.

    Perhaps you should get a refresher course on writing, reading, and some manners. [/quote]

    +1
  • izabellatrix
    1612 posts Member
    edited December 2014
    I haven't experienced these crashes on my tablet, however the game won't even open on my phone because it insists I don't have enough storage, even though I do. I think it depends on your device...although I agree they should try to make it more compatible with ALL devices.
    Joined: May 2014 • Level: 563 • Favourite Characters: Lisa & Ralph
  • Annathewicked
    4713 posts Member
    edited December 2014
    Brevis45 wrote:
    Guys they may still be working on the servers. They had a major outage done by hackers a couple of weeks ago and it might have been them this last week but not sure on that. These hackers have now been dealt with and it shouldn't happen again. But there could still be problems with the server which need fixing. It's not a quick fix. So just be patient it will come right. Just not sure on how long. :-)

    Yes, I recall LP's post about that. That's a good way to look at these issues, thanks for that. It does make sense.


    Also, I'm on a iPhone 5, is that not an iOS device ?

    For those just advising to call EA, perhaps a portion of my post has been missed.

    It must be just me out of millions that's bothered by an item I paid donuts for (real life money) that doesn't work properly. I loved the sound of the ghost ship but I should just accept it's sound failure. I hope this small but bothering issue also gets resolved sometime soon.

    Cheers


    The people advising to contact ea again are correct. Many of us can attest- multiple contacts with them are needed occasionally, sometimes you just need to get the right advisor. But if your issues are truly on their end, then only they can fix it and you need to contact them again. And again if that doesn't solve it, be nice, explain yourself, if they try to pass you to the forums- say I did that and they said call you back. Their answer was 🎃🎃🎃🎃 in short, and you need to try again and find the right rep to talk to
    PM me- I DO need Good Neighboreenos currently
  • jraffa50
    559 posts
    edited December 2014
    EvaMohlin wrote:
    Get a life....

    Im sorry, but I can't help but reacting. Game crasching - irritating, but mine crashed after each visit for a while. X-mas presents not to your liking - how old are you, really?

    "I feel I deserve a game without so many problems." OMG. Why do you deserve this, what about those who were "victimes" of the hacker attacks and could not play for a couple of days?

    "Why does the sound clip on some PREMIUM items come and go after "updates". Turn the sound off? Is that an option?

    Why don't you stop playing. Maybe that will make EA get their act together? :roll:

    wow, what a pleasant response....

    :roll:
  • EvaMohlin
    541 posts Member
    edited December 2014
    Maybe my problem is that I come from a generation where you dont think that you "deserve" 🎃🎃🎃🎃, especially from a free game (paying real money is optional). You work for it, you have patience if there is a problem, you may raise a flag if you think it can help, but you dont complain about free gifts and things not being exactly the way you want (especially the "it was much better last year" ) and the title of the thread is "Pushing your luck EA.... " - really?. Pushing your luck....? (Thats why the Stop playing - comment).

    Also, being a programmer for 25 years I react strongly to someone saying that their problem is a "easily fixed thing". How do you know that?
  • EvaMohlin
    541 posts Member
    edited December 2014
    dubble post, deleted
  • barryriddl474
    4817 posts Member
    edited December 2014
    EvaMohlin wrote:
    Maybe my problem is that I come from a generation where ....

    I come from a generation that learned manners and how to speak to people with respect.
  • neuroheart
    8132 posts Member
    edited December 2014
    Certain posts here are being hidden due to personal attacks and/or bypassing the swear filter.

    Play nice, people.
  • AJtheboss1
    3869 posts Member
    edited December 2014
    EvaMohlin wrote:
    Maybe my problem is that I come from a generation where ....

    I come from a generation that learned manners and how to speak to people with respect.
    +1 this!

    Seriously a person is allowed to rant once in a while. No need to bash the person. Also being a programmer and being a business person are 2 very different things. Sometimes when you own a business you just have to take crap for the sake of not angering and pushing away costumers.

    Also for someone that has been in a field that WILL have ignorant people commenting on you sure didn't grow a thick skin. You can't expect everyone to understand the difficulties of debugging programs. Though I'd like to point out that having a company the size of EA on a project most likely means they have more then one or two people doing work like that. So it shouldn't take them this long to fix issues. I think that's where the OPs anger is at.

    "The 🎃🎃🎃🎃 of the future will be the anti-🎃🎃🎃🎃."
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