Well, that's 40 mins of my life I won't get back.

FeeJay1111

If you looked a little further, a thread mentioned a new services that assisted with a favorable out come.

Apologize that I don't know how to make it a hype link.

http://forum.ea.com/eaforum/posts/list/10255138.page

JimJ321

FeeJay1111 wrote:

Zutroy, along with two elves, did not arrive in my Springfield. Inspired by the person who said EA helped them I tried live chat. Waited 40 mins. Chatted. Got told it was fixed and I should log back in. Did as I was told to find nothing. Went back to live chat to find - surprise surprise- - I'd been disconnected.

What a waste of time. Can't be bothered with that again. Can't be bothered buying any scratch cards this week either.

Happy tapping!

FeeJay1111

If you contact them from the UK you don't get the option to get a call, only live chat.

efin98

FeeJay1111 wrote:

If you contact them from the UK you don't get the option to get a call, only live chat.

Damn that stinks. I can understand why they wouldn't do this worldwide but for some of the largest markets this should be available- my sympathies UK people!

Re: your chat session. That's unprofessional even if it's a seemingly simple fix, the person should have waited until you confirmed the problem was solved to close out the session. This was just plain lazy and rude. Hopefully you can reestablish a chat and get a solution and make sure you note the unprofessional behavior so you get their full attention.