I'm having this crashing issue as well. Started yesterday after Part 2 began. Currently homer is standing on the elf door waiting for me to start the next part. Have tried reloading on both my phone (galaxy S4-kitkat) and my tablet (nexus 10- lollipop) as well as restarting the devices. Last night phone got to "cannot connect to servers" constantly when trying to reinstall. I'm very displeased to be missing out on limited, timed event.
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