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Neighboreenos of Elmalynn please read

elmalynn
253 posts Member
No worries take all the time you need. Hope you get it worked out.

Replies

  • elmalynn
    253 posts Member
    edited April 2015
    Snakeyees wrote:
    No worries take all the time you need. Hope you get it worked out.

    Thanks, I was able to revert by a few days last time with no problems. I'm not sure why everything is so messed up this time. :(

  • theslayer369
    2009 posts Member
    edited April 2015
    Nope, I wouldn't delete you. Hope you get it sorted. :D
  • JessicaSayce
    136 posts Member
    edited April 2015
    elmalynn wrote:
    Once again I have lost almost 100 of my characters, this happened to me in January. I'm working with EA to resolve this, however it isn't going as smoothly this time.

    I haven't visited my Neighboreenos or cleared my town for the last few days, when I go into my town it looks like a ghost town.

    And now there is a level update! And I'm missing it! :evil:

    I'll be back! Please don't give up on me! :-)

    No worries. I won't give up on you either. Hope you get it sorted.
  • elmalynn
    253 posts Member
    edited April 2015
    Nope, I wouldn't delete you. Hope you get it sorted. :D

    Thank you! I appreciate it, I will be back! :) Actually I'm still here, I just can't play. :cry:
  • NeoSEC28
    39616 posts
    edited April 2015
    I may not be a neighbour but really sorry to hear this has happened to you again :( It should have happened in the 1st place! Really hope EA get this sorted for you & quickly :)
    Volunteer EA Senior Moderator
  • elmalynn
    253 posts Member
    edited April 2015
    Thanks for the support Neo and Jessica. It's very frustrating.

    I'll try calling EA again tonight when I get home from work. We tried to revert to last Monday and that didn't seem to work. Tonight I'll see about going to last Sunday instead.

    Keep your fingers crossed for me! :?
  • FeeJay1111
    235 posts Member
    edited April 2015
    That sounds like a real pain. I really hope you get your Springfield back to normal soon.
    All the best
    Feejay
  • elmalynn
    253 posts Member
    edited April 2015
    Well this is getting more frustrating every day.

    I have contacted EA three times about my missing characters. The last two times they have had technical difficulties.

    I'm supposed to try again in a few hours. :evil:

    I am not a happy tapper!

    But I'm not giving up, I will get my peeps back.
  • barryriddl474
    4821 posts Member
    edited April 2015
    Here is the direct line to EA in California. I received outstanding results after calling them at their main office. Good luck, neighbor, and I'm sorry to hear about your difficult experience.

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  • elmalynn
    253 posts Member
    edited April 2015
    Here is the direct line to EA in California. I received outstanding results after calling them at their main office. Good luck, neighbor, and I'm sorry to hear about your difficult experience.

    c6c6abd3-5d1f-4ac8-9c66-9a5508d744a8_zps13bada90.jpg

    Thanks Barry, I'll try this route next. I'll call them on my lunch break tomorrow.

    This should be any easy fix, I hate that it's taking so long.

    BTW, glad to see you back. :)
  • thatdonald845
    1594 posts Member
    edited April 2015
    You have my sympathy. I haven't been able to play since part of my town went missing. EA rolled my game back to last Monday - then said they didn't want to roll it back any further so placed the missing items in my inventory late last night.

    I am (fingers crossed) getting back to normal now. EA help have been excellent throughout - very understanding (one said she plays tsto too), charming (another said they thought I seemed like "a really nice person&quot) - and super apologetic.

    Good luck - I'm sure it will all get sorted out. :thumbup:
  • elmalynn
    253 posts Member
    edited April 2015
    You have my sympathy. I haven't been able to play since part of my town went missing. EA rolled my game back to last Monday - then said they didn't want to roll it back any further so placed the missing items in my inventory late last night.

    I am (fingers crossed) getting back to normal now. EA help have been excellent throughout - very understanding (one said she plays tsto too), charming (another said they thought I seemed like "a really nice person&quot) - and super apologetic.

    Good luck - I'm sure it will all get sorted out. :thumbup:

    It has been frustrating, but I know I'll get back to it soon. They rolled me back to Monday also but that didn't work so now I'm trying to get them to roll me back to last Sunday. I am missing so many characters that it would probably be easier to just go back to when they are all showing up than to add them individually.

    Thanks for the sympathy, and good luck to you getting your town back to normal.
  • elmalynn
    253 posts Member
    edited April 2015
    And the saga continues.

    Not surprisingly their HQ are not open for business on the weekend so I went to a chat session. Two actually.

    The last EA rep said that he couldn't fix my problem and he was going to escalate it to the next level and that could take anywhere from 48 to 72 hours. :?

    I'll try their HQ on Monday if I haven't heard back before then.

    I think withdrawal is starting to set in. :oops: :)
  • elmalynn
    253 posts Member
    edited April 2015
    Hi Neighboreenos, I just received an email from EA saying that they think they have fixed my town and that I need to wait two hours (one more at this point) before trying it.

    So after about a week and a half I am back, I hope. :roll:

    I can't hardly wait to put away all my Easter decorations! :)

    And the level 51 update!

    And now Sideshow Bob!?! Oh, be still my beating heart! :wink:
  • Snakeyees
    2323 posts Member
    edited April 2015
    Good luck
  • elmalynn
    253 posts Member
    edited April 2015
    Thanks, I've never had a task list so long. :?

    I have Easter tasks, level 51 and Sidshow Bob tasks!
  • barryriddl474
    4821 posts Member
    edited April 2015
    elmalynn wrote:

    I have Easter tasks, level 51 and Sidshow Bob tasks!


    Happy for you, neighbor!
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