That really sucks, but maybe the person you spoke with was just uninformed? I've always dealt with things using the online live chat, and it's never taken more than a few hours to connect to someone. If I don't get what I want the first time, I contact them again. The one and only time I had a problem receiving donuts was during the Christmas Gil sale. I had to talk to them 3 times before I finally got my donuts. The first person said I had to wait 24 hours to see if they'd show up (which is reasonable). After waiting 24 hours, the second person said the developers were "working on the problem" and I'd get the donuts eventually (LIE!). He was really nice about it though, but I think he was just told to tell everyone that, even though it didn't end up being true. Then after waiting 2 and a half weeks, I contacted them again and the person gave me the donuts, plus I think 200 extra for the trouble. So, I think you should just keep trying until you get what you want. I know it sucks, but...Well, no but, it just sucks that we have to try this hard to get what we pay for.
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