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ANYONE ELSE BUY THEN LOSE CAPTAIN BOB??

I bought Captain Bob for 100 donuts. I had him long enough to send him on his first 24 hr task. When I signed in a few hours later he was gone & so was the task. He is now back in the store for me to buy again. I chatted w/EA who couldn't fix it for me & supposedly escalated the problem to their specialists. That has been over a week & still nothing. The person I chatted with told me there are problems w/Captain Bob. After all this I don't want him anymore & want my donuts refunded.
Anyone else have this problem??? Thanks in advance!
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